The clean services and all staff team

Anything

Me gustó la localidad que queda muy céntrico de todo, la habitación muy limpia. Ofrecen té de coca gratuito. Exc atención de Américo, Mijael y Jesús el administrador.

El apagón en general que hubo en la cuadra pero lograron solucionarnos en breve.

Very beautiful decor with its own garden. Right next to San Pedro market and 10 mins walk from the main square. The hotel staff is very gracious and helpful, made us feel very welcome and comfortable. The rooms are clean and hot water is available in sink and shower.

Would recommend to add a water filter or dispenser in the lobby so customers don’t need to buy drinking water everyday. Also the bathrooms could use better sealing, so that there is less smell. Not present in all bathrooms but some ones might.

Una habitación muy cómoda

No puedo calificar porque me mandaron a un departamento. Indicándome que no había habitación.

Que hice la reserva y cuando llegue me dijeron que no había habitación y me mandaron a un departamento

Good location.

The booking add was quite deceptive. We booked a look that looked as though it had a view of the nearby church. In fact, there was no view of the church from the room. The only windows faced the opposite direction, and what is more, the windows opened directly onto a walkway used by guests and staff. If we wanted any privacy, we had to keep the curtains pulled tight. This made the room dark and claustrophobic. Almost any hotel in the same price range would be better. Additionally, in the morning and evening, an awful smell came into the room through the drains in the bathroom. It was pretty bad.

Boa localização, quarto bem confortável, atendimento bom, em geral foi uma ótima estadia, com um excelente custo benefício.

Seria ótimo se tivesse secador de cabelo o quarto.

Good location, nice and helpfull staff, acceptable breakfast.

Las habitación excelente y el trato del personal de primera

Que esta cerca del mercado san pedro

Location

Not that clean, spider in bathroom, no hair dryer

Localização

Falta de limpeza nos quartos, somente arrumavam as Camas e trocavam toalhas. O banheiro Molha inteiro pois não tem box e não tem espaço nem para colocar shampoo dentro do espaço do banho. O quarto é bem apertado.

O atendimento do hotel é impecável! O café da manhã é ótimo e para os passeios que saíram de madrugada, deram-nos caixinha de café da manhã para levar. Nossa malas puderam ficar no hotel, sem custo e bem seguras, entre as per noites que estávamos em outra cidade. O restaurante do hotel é muito bom e é uma otima opção para jantar ou almoçar!

O quarto 406 tem o pé direito mais baixo em alguns pontos porque acompanha a declividade do telhado. Mesmo sendo baixa, achei desconfortável. A cama deste quarto também não é confortável igual aos outros quartos que ficamos. (Observo que fizemos alguns check-ins e check-outs durante nossa visita a Cusco e esse quarto foi o único que não atendeu nossas expectativas).

O café da manhã era muito bom, no entanto eu acho que faltavam opções de doces. Muito boa a opção de poder deixar as malas no local, tendo em vista que muita gente se desloca até outras cidades para poder ir a Macchu Picchu.

O sabonete que o hotel oferece poderia ser de maior qualidade.

Localização excelente, muito perto da praça central. Quartos muito bons, grandes e limpos. Banheiros novos com água quente. Equipe super atenciosa.

Café da manhã poderia ter mais opções.

desayuno, excelente, la ubicacion no tanlejos del centrola habitacion acogedora

contar con llaves tipo tarjeta

La ubicación

Las instalaciones un poco antiguas

O atendimento dos meninos é excelente. Muito atenciosos e prestativos. Dia 14 retornamos de Machupichu para o hotel e nos permitiram deixar as malas enquanto estavamos em Machupichu, o que nos ajudou muito. No retorno nos colocaram um quarto maravilhoso com banheira (nos deram um upgrade). O café da manhã é excelente e o hotel é proximo de tudo. Fica cerca do mercado público. Super recomendo a estadia.

O cancelamento da reserva pelo booking. O hotel informou ao booking que não comparecemos e nos cobrou diretamente, conduta que não concordo e que não me agradou. Inclusive a hospedagem do dia 09 ao dia 13 constou como se não tivessemos hospedado. Eles dizem que fazem a cobrança pelo site mas não é verdade.

Cichy i spokojny hotel w samym centrum miasta Cuzco, doskonały i pomocny personel, czysto i smaczne śniadanie w trakcie którego pomimo niewielkiego wyboru każdy znajdzie coś dla siebie.

Pokój malutki z malutkim okienkiem na zaplecze Hotelu, słaba wentylacja a w zasadzie jej brak. Być może była to kwestia ceny ale pokój był naprawdę malutki, niemniej jednak dla osób chcących się tylko przespać jest w zupełności wystarczający.

Localização excelente, conforto, funcionários educados e agência de passeios do próprio hotel.

Café da manhã com poucas opções e pouco espaço no salão.

Все изменилось во 2 день пребывания. Нам дали тот номер, который мы заказывали. Парень на ресепшен с прекрасной улыбкой сгладил неприятное впечатление прошлого дня. Он проявил заботу, внимание и профессионализм. В комнате очень хорошая ванная, хорошие кровати, огромный телевизор. Завтраки в этом отеле очень хорошие. Оценку я повысил только благодаря профессионализму нашего второго администратора.

Первый администратор — это абсолютное отсутствие профессионализма. Во время общения с ним мои часы показали 146 ударов в минуту. Сказывалась еще и высота. Изначально он неправильно принял оплату. Отправил нас в комнату, где было холодно, карало с потолка, мигала всю ночь лампочка — она в отдалении от всех комнат. Я сказал, что мы заказывали ванную в комнате. Он перевел нас— там нет окон. За 150 долларов нет окон! Я стал требовать нормальную комнату, он предложил переехать на следующий день, но мы выселяемся в 10, ждем 2 часа в холодном ходе в кожаных креслах, потом в 12 идем в комнату. После нескольких минут моего эмоционального обсуждения, вопросов о бонусах, на которые был получен отказ, он сказал — возвращаю ваши деньги. 16:30. Мы прилетели в 15:.00. Ланча, обещанного в объявлении, нет. Высота, голод, унижение. И это за 150 евро. Нас хотели выставить на улицу. Сильное ощущение унижения. Из-за непрофессионализма работника. Нам пришлось идти в комнату с душем, где текла крыша в душе. Мы уснули в 20:30 — джетлаг и высота. В 23:00 в нашу комнату зашел мужчина. В темную комнату к спящим людям. Жена ужасно испугалась. Я успокаивал ее около часа. Мы не чувствовали себя защищенными. Утром приняли решение менять отель, пошли на ресепшен, но там был уже мистер «Улыбка», который легко решил наши проблемы.

Staff was friendly and helpful, though didn't always carry through with what they said they would do. Room was clean and water pressure in the showers were good.

SHOCKED by the good reviews of this place. We were so disappointed. The rooms in the front were SO noisy with people coming in and out 24 hours a day and the doors providing no insulation. When we asked to move rooms after our Inca Trail hike, they said they would put us in the quieter part of the hotel, but then assigned us the same rooms as we had had before. After discussing with the front, they did put us in rooms in the back, which were quieter, but had no windows. Wifi was also non-existent in the back rooms. Also, almost all electrical outlets in both rooms didn't work and breakfast was just fine. We have never stayed somewhere with reviews this good and the experience being so bad; by far the worse place we stayed on our 2 week trip to Peru and Chile. We definitely will stay somewhere else next time we visit Cusco.

Me encantó la ubicación, cerca al mercado San Pedro y cerca a la plaza de armas de Cusco, restaurantes y muchos sitios de artesanías. Me encantó el trato del personal del hotel sobre todo de Diego, Robert y la señorita del restaurante ( no supe su nombre)

Las habitaciones son muy pequeñas. Ah y me tocó habitación a la calle entonces el ruido dificulta dormir con tranquilidad, deberian corregir eso

Muy atentos, lindos espacios, aseo y central a todo.

Huele a humedad a veces.

Property was well maintained and clean. Location is perfect if you want to explore the market and church etc.. staff were very accommodating and friendly.

Hotel perfeito. Atendimento nota 10, funcionários mais que 10. Um café da manhã completo e muito farto. Quartos arejados, com aquecedor ou ar, banheiro amplo, toalhas novas, cobertores a vontade

Staff was friendly

El desayuno no era bueno, las piezas eran demasiado pequeñas, nos ofrecieron más frazadas pero nunca las entregaron y hacía mucho frío, location wasn’t what I expected.

The Staff at the reception was amazing! Breakfast was good and every day there was a different selection of food and fruits. The Hotel is really nice and 5 minutes by walking to the center.

The rooms were too cold, we only had (as in all the rooms) a heater that wasn’t enough to get warmer the room. The curtains in the bathroom were very old, short to cover the shower and the windows. There was not an hanger to hang the wet towels so I had to leave them on the heater. There weren’t enough hanger in the wardrobe too.

Funcionários foram cordiais e prestativos.

Gostamos de tudo.

Ligging van het hotel, zeer centraal gelegen, vriendelijk personeel. We hadden 2 keer geboekt met tussenpoze van 3 nachten ivm Salkantaytrek. Hadden dezelfde kamer gevraagd bij terugkomst en dat was geen enkel probleem.

Ontbijt. Had meer variatie gewild met name brood

Es un hotel colonial, muy limpio y tranquilo, con una ubicacion excelente cerca de la plaza de San Pedro. El desayuno muy delicioso. Recomendado.