Dirty room, bed, broken toilet no available pay with card, no english speackers.

The cleanness was bad, especially the toilet which was not cleaned from previous guests

Great pool. Nice breakfast (lot of fruits and vegetables). Nice place to stay for one night on the way to the border.

We couldn't find one person to speak English. There are no glasses in the room and the light sensor în the bathroom was odd (the light turned Off with you în the bathroom). The air conditioner was a bit loud and the temperatura can not be changed.

Hotel reservation confirmed by booking. When I arrived in place at 4.00 in the morning I was told there were no rooms. The stuff was not helpful no other explanations speaking only Bulgarian at least the one at the reception.

Nothing

Guess there were only two things me and my family liked. One was the location as it is very near to the city park and slightly outside the bustle of the city. The second thing was the size of the outdoor pool and that it was not overcrowded.

Hygiene and cleanliness were extremely disappointing. We had to change first apartment with another one (only thanks to the fact that they had a free one) due to cockroaches during the night and also the toilet was not fixed properly to the floor. Not to mention the fact that the air conditioning was not working properly. The sofa bed was also terrible to sleep on. Food at the restaurant was mediocre quality.

It was clean

Very difficult interaction with personal because they speak only Bulgarian. The accepted reservation while they had a summer camp for children. So dinner was not posibile

The view, the hot swimming pool

The fact that you go through the restaurant to get to the pool, our room had a bad smell

the view from the room was good

Overall cleanliness was poor. The bathroom smelled bad at all times. The balcony was never cleaned. We couldn't use the chairs on the balcony as there were extremely dirty and dusty. We had to ask for toiletries as they were not left in the room. In the room, our double bed wasn't even, one of the mattresses was lower than the other one, thus sleeping was very uncomfortable. The rooms not maintained- lots of stains on the walls, door, tiles. The staff was not polite and did not wear masks at the reception. Refilling (water, milk, etc) at breakfast was taking too long, if not lacking completely. Hotel spa facilities were shockingly not maintained and cleaned properly. Even in the morning, you could see filthy particles on the pool surface. Not to mention that we had to pay extra for bathrobes, slippers and the sauna that wasn't even turned on. Even though, it says the sauna is free for hotel guests, they wouldn't let us use it unless we payed extra for it. For a hotel that bases its advertising on its spa and wellness facilities, this is unacceptable.

Great location and the pool was awesome

Didn’t like the slow internet

Breakfast was good.

Rooms wasn't clean. There was a workers all over the place and poor internet connection. I' am unpleasant surprised.

The pool, the restaurant was cheap but nice

The room was a little small