It was a clean spacious house

When we arrived, we couldn’t get in . The instructions that where given to us upon arrival where wrong. The pin was incorrect! We tried to get in touch with the number that was provided if anything went wrong. We called more than 15 times and texted 2 times and there was no answer. We stood outside with no answer for more than 30 min. Everyone was upset. So my boyfriend had to try to find a way to break in , he found a open door through a balcony lol I know it’s horrible they left a door open but we got lucky! I felt so uncomfortable breaking in but we had payed $700 for 1 night. So I continued calling and I got no response till 5 hours later ... by the way the pool heater does not work and that was one of the main reasons we booked this house because of the pool heater.