Amazing location, literally on top of some amazing rice fields. Away from the busy roads and immerse in nature. The staff on site was of tremendous help and very kind. The food served at breakfast/lunch and dinner was delicious. All locally sourced and freshly cooked. The room with beautiful view was spacious and with a lovely balcony and fancy shower.

- we haven't been told you couldn't reach the facility with the car, we had to walk up hill under the sun because we got no answer from them when we tried to call. - on the list of facilities it mentions an "open air bath" which is actually not there. There is only and empty (not working) pool at the moment. - we haven't been told that we couldn't pay by card. After some discussion we had to pay in Euros at an exchange rate chosen by them (their bank as they said).

Gute Lage, nette Personal und gute Küche

Nichts

La vue depuis la chambre est magnifique

L’établissement semble abandonné ( il y avait un autre couple il me semble). Les espaces communs sont en train de périr , aucune permanence la journée et le moisi s’empare des chambres. Le personnel (ils sont 2) avait une attitude très nonchalante et n’a clairement pas envie de travailler : -A notre arrivée, aucun accueil. Le personnel regardait des vidéos Tik-tok et faisait semblant de rien voir alors que nous attendions à 2 mètres. Quand nous avons demandé , ils n’ont prononcé aucun mot et nous ont demandé d’aller voir quelqu’un d’autre. On est allé voir une personne qui faisait le ménage, sans un mot ni un « bonjour » elle nous a conduit dans notre chambre (l’établissement était presque vide). -ils nous ont proposé de déjeuner. Ils ont amené le menu ( toujours sans prononcer un mot) et nous avons commandé. Pendant 30 min, ils étaient tous les deux affalés sur la table d’à côté en train de regarder des vidéos tik tok avec la musique qui va avec… Aucun mot, l’ambiance était lourde, voir glauque. Tout cela pour nous dire (au bout de 30 min) que finalement c’est pas possible car ils n’ont rien à manger. Le pire c’est qu’ils ont communiqué avec nous par WhatsApp alors qu’ils étaient sur la table à 2 mètres à rien faire !! C’est problématique quand on sait qu’on est au milieu de la campagne avec le premier restaurant à 25 minutes à pied… -le petit déjeuner c’est uniquement des nouilles au poulet. Il y a du potentiel dans cet établissement mais le personnel n’a aucun sens de l’accueil et de la clientèle en général. Ils sont loin de tout et font ce qu’ils veulent : c’est à dire rien. Il faudrait vivement placer un responsable afin de redresser tout cela. Au final, nous avons utilisé cet établissement juste pour venir dormir le soir et rien d’autre. Ajouter au prix élevé de la nuit, je ne recommande absolument pas cet établissement.

Most beautiful view in Pu Luông, nice place, friendly personnel

Pool was closed, place was not clean (curtains smelly, shower curtain full of mold, Shower with green moss at the bottom, dust under the bed and lots of hair and dust on the bedhead.

The view is beautiful. Ms. Hanh, the managing host operating from Hanoi, is really nice, super kind and helped me immediately with all my issues (and they were a few...please see below...)

Unfortunately, there was a lot which went wrong. It's my 2nd time in Vietnam and I never had an experience like this: - Room wasn’t really clean. Hair bushes from previous guests, stains, dust - Mold on the bottle you get your drinking water in - Cockroach, dead gecko in balcony door - I stayed 7 days, 6 from them were super noisy. 3 days there was Karaoke from several neighbours on a volume that you can hear it in the whole valley, starting at 8:30am. In addition, there is a construction site right behind the lodge, they started daily at 6:30am with hammer and jigsaw - With a stay of 7 days I expected at least room service once. After I complained while checking out they said I should have told them if I want room service as they only have one key for the rooms. Tell it in advance! - no English menu and it’s a back and forth to get the dinner menu, it changes slightly depending on availability. The local host, Thuy, isn’t always around and doesn’t have WhatsApp, so you can’t communicate with her if you don’t have a Vietnamese SIM card. - I was the only guest at 2 nights and it seemed like I was more of a burden to the hosts. One night I was ordered to dinner earlier than usual so that the local host can chill earlier. She left right after she served my dinner - There is no kettle in the room as stated in the ad, you have to get your hot water from a shared kettle at the restaurant area - You can hear mice/rats crawling through the roof - They had a promotion on facebook with 20%. According to the terms & conditions mentioned in the post I fit the criteria but the boss of the Ecocharm (a holding in Hanoi…) refused to give me the discount and invented new criteria so that I don’t fulfill the terms & conditions - Thuy wasn’t around at 11am checkout time. Card machine was broken so I had to meet someone in Hanoi to pay in cash - Food is okay, nothing special. I ate better at other places in Pu Luong - toilet in restaurant super dirty

không gian thoáng đãng, yên tĩnh phù hợp để nghỉ ngơi và thư giãn

The staff very friendly and helpful. The view is farm beautiful

Every things is perfect