the restaurant and it's staff were very nice

Subject: Formal Complaint Regarding Misrepresentation of Accommodation for Graduation Stay - Reservation Number: 4082638274 Dear Booking.com Customer Service and Property Management, I am writing to express my formal complaint regarding my recent stay at The Exchange Sacramento, Curio Collection by Hilton, booked through Booking.com under reservation number 4082638274. This reservation was intended for my graduation celebration, and unfortunately, the experience did not meet the standards promised during the booking process. Upon making the reservation, I specifically requested a room with a nice view, to which I received assurance that my request would be accommodated. However, upon arrival, I was disappointed to find that the room allocated to me, located on the first floor, offered no view whatsoever. The window was obstructed, providing no opportunity to appreciate the surroundings. Furthermore, the proximity of the room to the street resulted in constant noise pollution, disrupting any chance of tranquility or privacy. This significant discrepancy between the promised amenities and the actual conditions of the accommodation is deeply disappointing and constitutes a breach of trust on the part of both Booking.com and the property. As a customer, I relied on the representations made during the booking process to make an informed decision, only to be met with a situation that fell far short of the advertised standard. Given the importance of this stay for my graduation celebration, the failure to deliver on promised amenities has left me feeling deeply dissatisfied. Therefore, I am requesting the following actions to address this matter: A refund or partial refund for the portion of my stay that did not meet the promised standard. Clarification and rectification of the discrepancies in the booking process to prevent similar issues for future guests.

confortable pillows and bed with good layout of furniture in room

noise from street traffic; not sure if Mgmt can invest in quadruple-paned windows to reduce traffic noise

Die Lage ist sehr zentral - man kann sowohl Old Sacramento als auch Downtown fussläufig erreichen. Die Betten waren erfreulich gut. Das Hotel befindet sich in einem alten Gebäude und hat daher einen eigenen Charme.

Durch die Einfachverglasung war der Strassenlärm der viel befahrenen Interstate und der Strassen Richtung Downtown auch in der Nacht nicht zu überhören.

Location is good

They placed me in a room on the first floor that was like a dungeon with only 2 small windows close to the ceiling. There is no sound proofing and the hotel decides to empty dumpsters at 5am in the morning, so I am awoken to trucks beeping and metal slamming...if you are ever given room 108 request a change immediately. This room should be used for storage . When I mentioned this to staff, they "noted" it on my account and no effort was made to make things right. If you are aware there is loud noise that occurs right outside of a room you rent at least soundproof the room

L'emplacement à 2 pas du old Sacramento Chambre tres propre, tres bonne literie

Notre chambre etait tres bruyante, fenetres non isolées donnant sur la rue et bruit de l'autoroute La salle de bain etait très jolie mais pas de pression dans la douche

Excellent Location, Staff friendly and helpful.

Very close to Golden 1 centre, lots of food places and shopping nearby. Friendly staff.

Room was basic

The building was amazing, truly magical. Staff were the best I have ever had the pleasure. My daughter left her IPAD we called right away as we were at the airport and they amazingly found it and mailed it back to us including making sure it was securely safe to keep it from getting broken.

Nothing all was amazing!!!