exceptional service. Very friendly, polite, helpful staff. comfortable but non flashy luxury. great location

almost everything was close to perfect. I would prefer a buffet breakfast, but thi sis temporarily suspended because of covid --like everywhere in japan

Excellent!

it is a beautiful intimate and elegant home away from home. the staff are amazing as are the rooms. there is nothing the staff in their lovely gentle Japanese way, won’t help you with.

it would be lovely if it had an onsen or at least an outdoor spa in winter but you so have a spa bath in the room with a window to the snow you can open.

Decently spacious, bath was big, staff tried very hard to accommodate us

Wifi is godawful... need to work on that, rooms a bit gaudy with decor and colors, need more outlets not by the bed

staff was amazing

rooms are a little dated

The staff is over the moon especially Mr. Minami who picked us up from and to the station and helped us prepare our plans and made reservation for us with restaurant.

Nothing.

The staff went above and beyond to make our short trip low stress. We were served hot tea and snacks upon arrival and all arrangements for skiing were available or/near the hotel.

People: all the staff (reception, driver, restaurant staff) are very professional and welcoming. We feel so welcomed and relaxed during our stay. Special thanks to Manabe-san and his team for their sincere and wonderful customer services. French restaurant: the French cuisine is very high quality. Breakfast, lunch and dinner are all well prepared and freshly made. Nice atmosphere and decor with beautiful flowers and lovely tableware. Hotel room: we booked a standard room for 3 nights and was kindly upgraded to a deluxe room with a spa bath on the 3rd night. The standard room is spacious with lovely furniture and a standard bath while the deluxe room is gorgeous with huge bathroom with a jacuzzi; the bedroom is also spacious with beautiful classic furniture and relaxing music/CD player provided. Free shuttle service: not only from Hakuba bus station to hotel, but also free shuttle to the slopes everyday. We don't have to wait for the public shuttle bus anymore (or check the bus timetable). Whenever we finished skiing, we just made a phone call to the hotel and they would pick us up immediately. So convenient and hassle free!! Ski rental shop nearby: 2 mins walk from the hotel; you can rent all the ski/snowboard equipment there and the hotel staff will pickup and return on your behalf. Very convenient!

Onsen: we stayed at Tokyu Hakuba and Laforet hotel (now Courtyard Marriot) before and both have public hot spring baths. It would be great to have onsen after the whole day ski trip. Of course we know La Neige has no public hot spring before our booking. Thus I would recommend to book at least a deluxe room with spa bath instead of a standard room.

Service is perfect 10! Staff is very attentive in taking care of its guests.

The meals were awesome. The staffs hospitality was amazing!

They had just a tiny bathroom in our room.

great service, convenience

Nestled in the woods, away from businesses, traffic, and people. Quiet and serene. Usage of dark wood, high ceilings, lobby with lounging space, refreshments, fire place and classical furniture is fit for those who like to enjoy spaciousness,indoors, reading, and the hotel itself.

while everything is functional, the toilets and bathtub is outdated. very low toilets (ok for short people) and does not have automatic flush (my boys kept on forgetting to flush). The beds were stiff, too. An upgrade on the toilet, bathtub, and beds would add value for sure. also, it would be helpful if the hotel rents out snow boots, so guests don’t have to go out to a rental shop to rent boots. food was exceptional but they serve too much food. we felt bad for the leftovers.

service was outstanding . Everyone was accommodating and respectful.

none

The fine French cuisine dinner and breakfast were exceptional. All served on gorgeous unique dinnerware, quite the rare treat with beautiful fall colors right outside the big windows. The large suite like room was very comfy and the red leather sofa was perfect for gazing out the window, watching the leaves fall from the very tall trees.

Everything was great. No complaints.

wonderful breakfast, excellent service, very kind staff and very professional, great location for your winter holiday, lifts are a short walk away , or the staff will bring you to the lift of your choice.

Gorgeous property and friendly staff. The breakfast was outstanding if, maybe, a little too fancy for our family. My daughter have a food allergy and the staff went out of their way to accommodate. Close enough to walk to Sakka ski liftZ

Not a ton of restaurants near by and the restaurant on the property is very fancy and expensive. The heated in our cottage were quite loud at night.