Amazing experience for my family! World class service. We were able to relax on site in safe area and also go on tours easily booked through Cusin.

Breakfast was good and abundant. The grounds were amazing and everyone in the family enjoyed exploring.

Squash court, gardens, hot water bottles at night

Internet was deficient.

The staff were outstanding: friendly, professional. The hot water bottle and fireplace made the evenings very special

Nothing

The bar tender/waiter. Fireplace in room that is prepared at night

Needs to be refurbished. Very run down. Stained rugs. Old sofas in disrepair. Food is terrible.

I have been all over the world and it is the most special and fascinating place I have ever stayed in. I want to die here.

The old buildings and the fantastic gardens. The horse ride was okay, but finding a better route (more scenic and outside the town) would be great.

Many facilities such as garden tables and rest chairs were pretty old and a few of them broken. The entire hotel will benefit from an investment in new external furniture and painting. The ping-pong tables and the rackets are old, and a bit damaged, Same with the pool table. Our room had a bath leaking problem that made the bathroom floor wet and slippery. We were a group of four and had only two towels in our bath. We had to ask for two extra towels, something strange for a hotel of this level.

Classic Hacienda, amazing grounds, helpful eager to please staff. Excellent well priced food and drink. A little dated but amazing value if you can pass on latest lux stuff (no hot tub or steam room). Would definitely stay again.

Some advice: 1-2 hours from most activities, need a guide or activity company from Otavalo (easy to find online) to arrange stuff or rental car. Reception staff can be helpful as well but probably best to arrange in advance. Luz Maria’s weaving workshop highly recommended.