Rating Details: The property manager was very helpful. The vacation rental was spotless. I was happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family stayed here for a week. We really enjoyed the view and the kids (11,13) spent a lot of home time between the pool and the hot tub. There was plenty of space and the amenities were great. Generator was a huge benefit when power went out on the island. Couple of things that we should note were that you had to rent a car because taxis were not readily available. Drive is difficult so be prepared. We parked at the top of the steep driveway because owners car was in driveway and getting in and out was quite an effort. Lastly, the kid’s room was separated from the main house because my mother stayed upstairs. They were a little scared if they weren’t together but it was fine. We really enjoyed our visit in all.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family stayed here for a week. We really enjoyed the view and the kids (11,13) spent a lot of home time between the pool and the hot tub. There was plenty of space and the amenities were great. Generator was a huge benefit when power went out on the island. Couple of things that we should note were that you had to rent a car because taxis were not readily available. Drive is difficult so be prepared. We parked at the top of the steep driveway because owners car was in driveway and getting in and out was quite an effort. Lastly, the kid’s room was separated from the main house because my mother stayed upstairs. They were a little scared if they weren’t together but it was fine. We really enjoyed our visit in all.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Waterfall and Catered To were absolutely fantastic! We went as a party of 6 (3 couples) and the house could not have been a better fit. All three bedrooms have king sized beds and are similarly sized, so no one couple got the short end of the stick. The AC was great, all appliances worked perfectly, the house was super clean, and the view, pool, and hot tub were all out of this world. With a 6 person group, we would come here and stay again in a heartbeat!

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This property is gorgeous but in need of some basic repair. The hot tub had a broken display, and cracked casing where the control panel is. The pool and hot tub were fairly dirty when we arrived and we needed to skim and vaccum. The high touch surfaces like countertops, light switches, and door knobs were filthy. There was dried ketchup on the front door resembling a murder scene. So, we needed to clean on arrival, unfortunately.

The check in time was 3pm, which is when we got there. The concierge met us at our jeep rental office and escorted us to the villa. She gave an orientation tour, then left. We then left to get groceries at the local store. When we returned, we found that someone had entered our villa without us present, to put "complimentary" snacks in our fridge. This was a jarring experience, as we expected to have privacy on our honeymoon and not have some random provisions company enter when we were out without our permission or prior knowledge. However, nobody at CateredTo, nor the provision company, seemed to understand why this was a problem causing stress to 2 female occupants.

Aside from the necessary cleaning needing to be done on arrival, and some random person entering our site when we were not there within the first 2 hours of arriving, our stay was quite pleasant. I would caution this management company on check in processes in the future as it relates to the personal safety and security of the renters, and AT THE VERY LEAST - inform your customers of this "complimentary" service they may or may not receive.

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This property is gorgeous but in need of some basic repair. The hot tub had a broken display, and cracked casing where the control panel is. The pool and hot tub were fairly dirty when we arrived and we needed to skim and vaccum. The high touch surfaces like countertops, light switches, and door knobs were filthy. There was dried ketchup on the front door resembling a murder scene. So, we needed to clean on arrival, unfortunately. The check in time was 3pm, which is when we got there. The concierge met us at our jeep rental office and escorted us to the villa. She gave an orientation tour, then left. We then left to get groceries at the local store. When we returned, we found that someone had entered our villa without us present, to put "complimentary" snacks in our fridge. This was a jarring experience, as we expected to have privacy on our honeymoon and not have some random provisions company enter when we were out without our permission or prior knowledge. However, nobody at CateredTo, nor the provision company, seemed to understand why this was a problem causing stress to 2 female occupants. Aside from the necessary cleaning needing to be done on arrival, and some random person entering our site when we were not there within the first 2 hours of arriving, our stay was quite pleasant. I would caution this management company on check in processes in the future as it relates to the personal safety and security of the renters, and AT THE VERY LEAST - inform your customers of this "complimentary" service they may or may not receive.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We have stayed in seven different villas over the past 20 years. Waterfall is as good or better than the others in the same price range. Furnishings are excellent. Everything was clean. The big spiders can be repelled with a tennis racket. Just kidding. No spiders. Overall Grade A facility and service.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Waterfall was a beautiful house. The grounds were lush with tropical plants. Perfect for our family with adult children. Quiet neighborhood, driveway was steep but we mastered it. Pool was lovely. Clean and well cared for.We look forward to returning to Waterfall on our next visit.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We have been to St. John many times and have rented several villas, Waterfall was top notch amazing. Having the main portion of the house on the same level as the pool topped it off. Not to mention the spectacular views from our bedroom, the living room, the back porch, and pool. The tranquil sound of the waterfall in the pool was incredibly relaxing.The house itself was very comfortable and inviting. Even the squiggly driveway added fun character!Catered To has always been a true joy to work with!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I am not sure there is anything that really prepares you for driving in St. John. And the drive to Waterfall the first time is not for the faint of heart, especially at night! But, it is all worth it when you wake up in the morning to the view of Fish Bay! Waterfall is a great villa to rent and I appreciate the "Villa for Dummies" instruction the owner left which took out all the guess work on how everything worked. Waterfall is a well equipped, comfortable villa for a vacation. They have thought of everything to make your vacation stay enjoyable. Catered To was also a great property manager. They were very responsive if there was something that needed to be fixed and I appreciated their flexibility in allowing us a later check-out time since our ferry did not leave for St. Thomas until 2:00 p.m. Overall, Waterfall is a great place to stay.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We have been to St. John many times and have rented several villas, Waterfall was top notch amazing. Having the main portion of the house on the same level as the pool topped it off. Not to mention the spectacular views from our bedroom, the living room, the back porch, and pool. The tranquil sound of the waterfall in the pool was incredibly relaxing.
The house itself was very comfortable and inviting. Even the squiggly driveway added fun character!
Catered To has always been a true joy to work with!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Waterfall was a beautiful house. The grounds were lush with tropical plants. Perfect for our family with adult children. Quiet neighborhood, driveway was steep but we mastered it. Pool was lovely. Clean and well cared for.
We look forward to returning to Waterfall on our next visit.

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Absolutely gorgeous grounds/view, fantastic house layout, convenient location. We had a great time with plenty of space for our family. It's laid back island living (which we love) so we don't expect everything to be perfectly maintained, but for the rental fee we paid, we did somewhat expect a better maintained property. The master bath windows weren't functional, and there were holes in the screens, so we awoke to HUNDREDS of bugs on the ceiling. We plugged the holes with toilet paper and then had to stand on a ladder to vacuum up the bugs. Cabinets in kitchen/bathroom need a refresh, and the generator kicked on RIGHT away when power went out (we had our Christmas dinner in the oven)... but it never got power to the house! We couldn't find any switches to enable it to do so, and there was no info on the process in the rental folder. Since it was Christmas, we didn't want to bother anyone, so we called your office the next day and reported the issue. The person we spoke with didn't apologize, just "took the report" and we never heard back. This was disappointing because it was one of the reasons we chose the house. Those things said, we had a fantastic time on St. John and really look forward to heading back soon.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location! Fantastic views! Offers all the comforts of home!

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Villa Waterfall is a beautiful house with a spectacular view, but it has not been maintained well by the rental agent Catered To. The house has not been maintained properly. There were many things that had not been cleaned and many things in the house that were broken. The 3rd downstairs bedroom I paid for but it could not be used due to a bug infestation and a broken smoke detector. In the left upstairs bedroom the mattress had bugs in it. A drawer in the Kitchen had thousands of Mites in it. Swimming pool had not been cleaned. I was told the pool would be cleaned on a specific date. The cleaner never showed up. When I complained and he finally came he told me he did come. He lied. We were home all day. He never showed up. I gave a list of repairs & cleaning that needed to be done, the list wasn’t addressed until 3 days prior to our 14 night stay ending, and then it wasn’t completed. Based on the lack of proper maintenance this is a very tired house. There are many beautiful Villas on St John. I suggest you rent from any rental agency except Catered To, they are terrible.

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Villa Waterfall is a beautiful house with a spectacular view, but it has not been maintained well by the rental agent Catered To. The house has not been maintained properly. There were many things that had not been cleaned and many things in the house that were broken. The 3rd downstairs bedroom I paid for but it could not be used due to a bug infestation and a broken smoke detector. In the left upstairs bedroom the mattress had bugs in it. A drawer in the Kitchen had thousands of Mites in it. Swimming pool had not been cleaned. I was told the pool would be cleaned on a specific date. The cleaner never showed up. When I complained and he finally came he told me he did come. He lied. We were home all day. He never showed up. I gave a list of repairs & cleaning that needed to be done, the list wasn’t addressed until 3 days prior to our 14 night stay ending, and then it wasn’t completed. Based on the lack of proper maintenance this is a very tired house. There are many beautiful Villas on St John. I suggest you rent from any rental agency except Catered To, they are terrible.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Catered To met us at the ferry and guieded us to the house and showed us around. We rented on AirBnb and the description did not mention the main living area was not AC. Catered To brought us fans and were great. The TVs in the house are very small and dated. Did have a nice supply of DVDs to watch on small tvs. The view is awesome. Pool floats great and beach chairs and umbrellas were a nice touch. No more than one car will really fit down the steep driveway. The 3rd bedroom is not accessible from the inside of the house. Have to go outside and two flights of stairs. Kitchen was good. The house is somewhat dated but comfortable.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Waterfall is a magnificent location for a family vacation! Out family of 5 was so happy to stay here, the pool and hot tub offer an incredibly relaxing atmosphere, along with the nice winter weather and tranquility of the location. The house is in a very peaceful and quiet area, with an awesome ocean view to the south.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Lovely home. The property is very cell kept with everything you need for a wonderful vacation. The view is spectacular. Very clean and comfy.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our family of 5 loved our stay at Waterfall. Our favorite spot was the pool area with the beautiful view! We always looked forward to returning to the house and relaxing at the pool. The kitchen and grill were great for making family meals and the house came with many great features we all enjoyed like outdoor speakers and AC in the bedrooms. The house was about a 10 minute drive to Cruz Bay. We loved that it was close but not too close. The privacy of the house was something we loved! Our boys have already asked when can we return!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our family had a wonderful week at Waterfall Villa. Waking up to the views overlooking Fish Bay was magical, as was eating in the gazebo for dinners almost every night. We loved listening to the songbirds at night, as our two boys swam and played in the amazing pool. The house was very clean and there was a welcome basket upon arrival. We used Landlubber Logistics to deliver our groceries, which was awesome after a long travel day. When we motivated to leave the house, we tried different beaches every day. Our favorite dinner out was Lime Inn, delicious food and a great vibe all around. Catered To made it all very easy. This was our first visit to St. John and we will absolutely be back!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Waterfall Villa was perfect. Very clean inside and outside. Beautiful scenery as far as you could see. Great view of Fish Bay. Privacy was perfect, nobody could see us at all or could we see anybody. The roads getting up to the Villa were tricky the first day. But once you figured it out it was fine. Generator was perfect since power did go off twice.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had an amazing 2 weeks stay at Waterfall Villa, this was our 2nd time staying here and we love it! The villa has everything we want on our vacation checklist. We will be coming back

Rating Details:The property manager was very helpful.The vacation rental was spotless.I was very happy with the location.I was very satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:We had an amazing 2 weeks stay at Waterfall Villa, this was our 2nd time staying here and we love it! The villa has everything we want on our vacation checklist. We will be coming back