This property is in excellent location.

Good

Gustavo, a hotel employee, treated our problem as his when our Trip Advisor excursion driver didn't show up to take us to a folk concert. He called Palacio de Bellas Artes and told the ticket person about our plight since the driver had our tickets. Then he arranged for a hotel driver to take us to the show. We were able to be only 5 minutes late to the show. Gustavo is my amigo for life!

Very friendly staff.

Staff was very attentive and helpful. Hotel very beautiful

Friendly and Professional Service

All good

Beautiful property, amazing staff and great location for tourism in Mexico City.

Good experience

We stayed at this hotel for our first visit to Mexico City and had a great experience. It’s located at the nice neighborhood walkable to the park and other attractions. Hotel was clean and staff were very polite and friendly. We liked the food at the main restaurant.

Great overall, cobstruction happening in gym area. Breakfast buffet ok, service lacking!

I liked the restaurant and the design the gym was really nice also the service i got was amazing

Very nice hotel in central location. Free valet parking was a nice bonus. Staff was extremely friendly and built a tent inside our room for our 6 year old.

Great staff in a great location with easy access to Le Condesa, Roña and Polenco

Excellent

Great and clean

Indoor pool was fantastic. Hotel restaurants were delicious and convenient . Property is centrally located.

Great

I'd recommend this property as it is beautiful and is centrally located in the heart of México City, but there are some incidents that occured that I was not happy with. I had an incident happen on the property where my vehicle was scratched while parked on the property. The room division manager assured me that she would find a resolution to this matter. I left the property on July 1, 2024. She was suppose to reach out to me that evening either by email or phone, I have yet to hear from her. It has been 3 days since I left the property. Im going to assume that maybe because im a foreigner she figured she'd be able to brush me off and not deal with my issue. This is unacceptable and shows the type of customer service she renders to her guest. Lastly, this hotel is not family friendly. They have a pool and they have children hours from 12 p.m.- 4 p.m. I took my 9 year old daughter during those hours as that is the only time she is allowed to be in that area. With that being said, one of the pool attendants came over and asked that my daughter lower her voice volume as she quote on quote said " from 12-4 p.m. are considered children's hours." Made no sense for her to make that comment as we were there during those hours. My daughter was not being obnoxiously loud as I would of corrected her, she was simply being a 9 year old child. Like I mentioned earlier, I would've enjoyed my stay if they had better customer service.

Beautiful hotel great service and good food full gym very clean and close to everything you need to do in Mexico City

Great location , nice spacious rooms well kept

Great service and access to everything!

Frendly and very polite

Everyone went out of their way to be helpful. Professional , Polite and lots of coffee shops and good restaurant. Safe and walkable and lots of trees and very clean area

service was ok, restaurant service was great the days that were not so busy, but busy days, the restaurant service was poor. The room cleanliness was great the 1st day, the rest of the days housekeeping got worse

Grat service

Excellent

Excellent service, Room was perfect, roomy, cool and comfortable. Large soaking tub was a bonus after a long day of walking. The gym is awesome especially if you enjoy lifting. Charge for minibar items...mini espresso machine in room $5.50 USD for use. FYI Plenty of food choices near by as well as Tour bus stop steps from hotel. I traveled alone and felt safe inside and outside the hotel. I would definitely stay here again.

Great hotel highly recommend

The best location, very friendly staff.

You feel welcomed the moment you walk in! The rooms are very clean!

The concierge staff were great!