Front desk staff on check in day was rude. Spoke over me when I'm not even done speaking. Rushed me thru the check in process. But I did noticed she treated other customers differently. Not acceptable at all. The rest of the other staff were friendly though. Great hotel location. Deducted 1 star for the construction and the rude staff.

Staff were very helpful and friendly.

Upon check-in the front desk person seemed annoyed and frustrated. Maybe she was just having a bad day. The other staff memebers made up for it and were very helpful.

Convenient location to CHS field.

Construction on the street but great hotel and good to walk to excel center

Staff is wonderful

The property is very dated. As clean as could for something that old.

Great location

Staff at front desk were friendly and helpful.

The staff stood out for how friendly they were. Maybe I have spent too much time outside the Midwest and normal people just stand out, but I was always really satisfied with any and all interactions I had with the folks who worked at the hotel.

Property was nice, staff was impeccable! Needs a bit of an update but clean and cozy. Gym was really nice. Stayed on the 17th floor. Beautiful views of St Paul.

Close to events and restaurants. Having the public transit right next to it is great for going places, but horrible for the amount of homeless people passed out around it.

The building/hotel itself appears to be old and therefore fixtures, furnishings, and other aspects are outdated or old. Nice enough hotel overall though and staff was okay- but no wow factors were super over the top compared to other places I’ve stayed. On the note of the buildings age and accessibility however. my accessibility room, while appearing to be outfitted for a wheelchair user, would still have created SEVERAL barriers and safety issues for a person with a lesser ambulatory capacity than myself and ultimately did not feel safe/up to standard for access. Furthermore, if it were an accessible room meant for a def or hard or hearing person, the light alert system had no button outside the door to activate the alert light (knocking on the door wouldn’t notify a HoH person emergency or otherwise) and one particular device looked more like a security camera inside the hotel room (a sticker on the device made mention of a lens-and I don’t believe emergency warning lights would require lenses). The device had what appeared to be a red recording light on it as well When asking staff, I was told it was a fire warning system but The device in question was separate from the fire alarm/light system which were clearly labeled FIRE, had no lights turned on, duplicates existed throughout the building and on separate walls where as the device in question had nothing indicating an emergency, fire or warning system, it had a lense and a red light was on.

Just a basic hotel and the staff are not friendly. The bed and pillows are hard and uncomfortable.

It was very close to the xcel center

Rooms could probably use an update. There was rust spots all over the metal frame of the mirror and light fixtures in the bathroom

Good place

Terrific check in experience!

Hotel was very e and the staff was friendly. They didn’t have a free breakfast but did have a restaurant. The restaurant only has a buffet for breakfast and it wasn’t cheap so it was disappointing that we couldn’t order off a menu.

We went to a show at the History Theater, so it was a very convenient location.

I did not like the curtains with stains and a hole in them. My chair also had a small hole in it

A great choice when staying in St. Paul

Solid hotel, friendly staff. Thanks for the pleasant stay!

We were there for a concert at the Xcel Energy Center. This is a great location to walk to and from the concert. You can walk thru the skywalks too and never go outside. On check in, they gave us printed out directions for inside or outside walking. It was great!

Easy check-in process.

Hard to get into parking

Hotel itself is nice.

Parking is very confusing

Great hotel staff. Helpful and able to get early check in.

The hotel is older and shows it's age and the one bar in the lobby is small and doesn't offer alot of food options. Very difficult to get in and out of due to lots of road construction. It's walkable to a few bars/restaurants but not as many as we had hoped. They take a $100 deposit that is supposed to be refunded after your stay when you check in for "amenities such as mini bar etc" yet there are no amenities you pay for in your room, no mini bar. I bought something from the shop downstairs and they charged the card on my room immediately and it was a separate charge that did not go to that $100 and it's been a week and I have not seen the credit back to my card so I will have to call. I will probably not stay here again but it worked for the quick 2 night trip I took. My room was cleaned the day I was there but my friends who stayed there did not get their room cleaned and restocked.

Customer service was great / helpful , friendly

Main door and parking ramp were hard to locate. Felt unsafe walking from the parking garage to main door.