Excellent hotel in a good location, beds are very comfortable had the best night sleep in ages. Wish we had more than the 1 night here! Also was walkable to restaurants, would stay at this hotel again

great hotel, great staff i really enjoyed the upgrade

Excellent location for tours, access to great dining. Comfortable rooms and friendly staff

Five stars, veryyyy nice. Right beside the costanera center.

Good stay

Too expensive for a below average service

Very good location, good foods, clean, service super slow meaning if u order soap, shampoo take for a long time to provided

Good location. Excellent breakfast.

Would have rated this hotel 5 Stars except for 2 problems. Everything was good the first 4 days, then downhill fast. Problem #1, AC stopped working and it was hot and very dry. I had to go to work with my distributor. My Wife went and reported it, they did NOTHING. When I came back I went and complained strongly, took them an hour and a half to get another room ready for us ??? Problem #2, AC in new room ok but the Toilet was not fixed to the floor properly and rocked and rolled as if in an earthquake. Again I was out and my Wife Complanied, Nothing done. I went and asked for the hotel manager,he apologized and said it would be taken care of. Maintenance went to the room and played around for awhile, basically the toilet problem remained thge Same ! Good hotel with maintenance issues. Would I stay here Yes, but, I would check out Immediately if things are not right and I would demand a refund and go someplace else.

Thiscis not a 5 star hotel, maybe a 3. The positive part of our stay was they were able to provide us with early check in to a room, but we cannit confirm is was the category we had paid for, since no receipt was ever provided, but after an overnight flight we took whar was given. Small sofa in room was stained, the faux leather headboard was peeling everywhere, there is a nespresso in the room, but you are provided with 3 free pods per stay. There are times that there are no English speaking staff on shift to answer questions.

Not a 5 star hotel. Below average service. Outdated facility.

Perfect stay

I've traveled on 6 continents, and this is my favorite hotel. The staff was very friendly and helpful. The breakfast was delicious. The location was absolutely perfect!

Property at best is a three star from top to bottom. Service is average. Rooms are good. Definitely not a five star as stated. Breakfast was good. Hotel seems to be understaffed.

Air conditioning temperamental - poor staff support for resolution. Bed soooo high in the air - don’t fall out! Breakfast was good. The didn’t have available shuttle to pick me up from airport- and if they DO it’s $40 one way.

Great location,clean room and a good breakast selection. Only downside was the pool and gym being both out of action.

Reception staff on arrival were excellent. I wish I had taken the young ladies name to give her a recommendation. Breakfast is excellent. Rooms need a bit of a lift but other than that , good friendly staff everywhere. Great location . Good three night stay. 👍😁

Nothing to add

Location is good. Hotel is nice. Staffs are uncommon cold.

the hotel in general was really good. the attention was really friendly and fast. everything was excellent. the hotel location is excellent, right in front of the Sky Center Mall. i'll recommend it 100%

Our visit to Santiago was amazing and we had a great time staying at your property. Please send our thank you to Juvenal who was such an amazing staff member and made us feel welcomed every time we stepped in the door and saw him working. He was one of our highlights during our stay at NH Plaza Santiago.

The indoor pool was closed :( but that was okay. The breakfast was amazing!

NH Collection hotels are supposed to be one of the premium category hotels in the NH group and unfortunately this one does not live up to the expectations. The hotel is dated and needs up keeping. The top sheet on the bed was torn, one of the headboards had nicks of material missing, the bathroom had visible mildew and the sink drain did not run properly. That said it sits in a great location, with a mall, restaurants and public transportation at hand. The breakfast was very good, covering plenty of options and staff was friendly and very accommodating.

Always a pleasure. Never disappointed

The only thing I was disappointed on that there wasn’t any coffee and they didn’t know how to work the coffee maker.

Sight, sound, smell and selectivity. Will definitely return.

Nice and very quiet place to be.

A very nice hotel in a great location. Staff and facilities very good. Dinner menu not great as limited to room service menu

This is beautiful hotel with great friendly staff. It’s very clean, the breakfast was delicious! The staff goes out of their way to provide you with important information about the area. I highly recommend it!

Great location. Very modern and clean hotel.

I have been in hotels in different countries all over South America and I will say without a doubt this is the best hotel chain in all of South America hands down. Best service, best equipped, one of the best hotels for breakfast. It has and always will be my first choice for high end hotel accommodations.

Location. Staff. Breakfast.