Toilet ran all night. Keyless entry wasn't sent to me. First Maintenance man made the toilet situation worse. The second one took his time and fixed the issue.

The room was very clean and spacious.

Room was not ready for 3pm check in. It wasn’t ready until after 4pm. The room was not cleaned well. The toilet bowl in the king size room was dirty. The floor was sticky in kitchen/living room area. The ac unit in living has some kind of red food splatter on the front of it. The water in the coffee maker was dirty and had film and mold, so that has not been tended too in quite some time. The suite was beautiful, but just not cleaned well. Very dusty throughout. King bedroom had a white substance splattered on the night stand and the closet had a musty smell. Suite 107 definitely needs a detailed cleaning!!!

Nice, very nice roomy rooms.

We had a absolute wonderful time the room was perfect for us very spacious rooms can’t wait until I come back

Rooms could use more attention but would stay here again in a heartbeat. Lovely place. Lovely people. Kids loved the pool and hot tub. We had a great time!

These staff here are horrible. I asked them a couple times to clean our room and they NEVER came we stayed 5 days. We started using grocery bags as garbage bags to dump out our garbage. Had to go to front desk and keep asking for towels. The 4th floor has a leak in ceiling and they have 2 buckets and the huge laundry bin in center of hallway that looks very unsafe and hazardous for anyone with children. Donna is very rude and nasty. Asked her if they had any pepto for sale. She never gives me any eye contact starts drinking her cup and says no and never turns her head to give me any contact. Remind you I said hello good morning before asking her. She didn’t want to speak because and says “morn-in” and rolls her. She clearly hates her job and disgusting. There’s another one that’s a cleaning lady and she was smacking her gum and rolling her eyes. She has fingerwaves and hair really short. They obviously have issues. We had no idea they had a restaurant or anything. Our room wasn’t ready by 3. We had to wait until they cleaned a room and we drove 12 hours to get there. Disgusting miserable employees.

Overall property itself

Understand construction for improvement but inconvenience

Pool gym and rooms were clean. Breakfast was also good!

The room was very nice and super spacious.

It was fine. No critical issues to mention

very nice property, enjoyed the ambience. Many of the employees are not very personable overall, a ggod location in which to stay.

Nice renovation and great location

The staff was gracious, wonderful amenities, incredibly comfortable beds and bedding, and CLEAN!

The room was nice! Very nice people

A great place to stay.

I always stay at this hotel when I go home but this time was so stressful. Jac/Zac at the front desk is a very nice guy but like all humans we make mistakes. I was told I didn't pay for my room, I told him I prepaid on line showed him my receipts I still was told to call hotels.com because they didn't process the payment and it's better to book with the hotel. I ask why what is the price difference by booking with hotels.com I got a better rate he agreed, hotels.com called him that was fixed. But a hour later I'm billed 503.90 from the htl, come on went back to front desk had to go thru everything again to get my money back took 2 days and I traveled to La, smh well that was fixed. Now day 2 my room didn't get cleaned Jac tells me again it's their fault because he made modifications to my stay. I had to go buy broom and things to clean the room now I have to wash our towels because he said they were out of towels I told him one of the light bulbs was out and no cold water in the bathroom sink. I got so many excuses from the front desk it just made me more upset because they were blaming me for their mistakes Overall Housekeeping done their job with excellent no fault of theirs at all. I'm so happy to be home, slept for 9 hours

The fourth floor had a horrid smell and was like a sauna. The a/c in the room worked overtime, and it never cooled down. I may as well have just kept driving down the road as I got very little sleep. What sleep I got was poor. I never leave negative reviews. But I just could not let this one slide, especially for the cost of the room. Utterly ridiculous.

Great

Very clean and staff was very professional

Water was slow and restricted in bathroom lav.

Very nice and clean

We arrived late and check in was easy. Our room was spacious and clean. Bathroom was huge. Plenty of towels, pillows and linens for our large family. Breakfast buffet was excellent and late checkout availability at noon made us not feel rushed.

Not completely renovated as advertised.

Nice place to stay

We go to Shreveport LA to visit family and we always stay at the Homewood Suites by Hilton. Usually we have a super nice room. This room had a lot to lack. Super small tub that had chips in the porcelain. The outside of the fridge needed to be cleaned. Our check in time was 3 pm and we got there at 3:30 and had to wait another hour for a clean room. All the AC in the room was off and it was nearly 80 degrees in our room. This room was just not what we are used too and definitely not as described by hotel nor did it match any pictures on the website. So disappointed!

The shower door did not seal at all and the floor was covered in water. I would imagine this has been reported before. We stayed 2 nights and the room was never serviced. Seems like house keeping is not doing a very good job. The front desk people were very friendly and helpful.

We were in town for a sporting event and enjoyed our stay here very much.

Very clean

I liked everything was clean. The room and building was very nice

Nice hotel