Thank you

This hotel was beautiful as was the staff. The location was questionable. Turns out the Central Train Station in Milan is the hang out for all of European criminals and prostitution.

This hotel was clean and wonderful. Love the location right next to the train station. Staff was excellent and kind.

Nice hotel. Good services. Friendly staff.

The staff is fantastic… the doormen, front desk, housekeeping, wait staff and concierge all get 5 stars!!!

Excellent hotel, best services and staff

Hotel getting old time for renovation!!!

The property was excellent . Service was excellent. The only issue in the new part of the Hotel where we stayed in a lovely corner room the streetcars run almost 24 hours 7 days a week . Very noisy . Get a room on the other side of the hotel and it will be perfect

Service always top class

Exceptionally clean and quiet hotel. Super friendly staff. I highly recommend it!

This is our second stay and we absolutely love this beautiful hotel. First class luxury in every way ⭐️

Beautiful hotel with fabulous staff. Our room was spacious and very nicely designed. Had some issues with the operation of the lighting and also one of the built in fixtures dropped out of its place in the middle of the night.

I really wanted to stay in this hotel as I had seen it when I last visited Milan. From the outside, it really is stunning. It was perfectly fine inside, just maybe starting to show the age of the last internal renovation. That said, the room was comfortable, particularly the bed and the bathroom was fabulous. Can’t beat the location either, just beside the spectacular central station

Excelente clean hotel !! 5 star

Really nice ...new inside ...good dining options ....next to Milan Central

This was such a lovely property-my room had views of the gorgeous central station and parks surrounding. Staff and service were so very nice and helpful-dining at The Terrace was fabulous and again—-that view was magnificent. Was a female traveling alone and felt so safe and comfortable. Thanks for a memorable trip!

Location was very convenient for the train from the airport, but otherwise a bit boring. Took about 35 min to walk to the dome. Luxury hotel with great service, but lacking in charm, in my opinion.

Not cheap but worth every penny, get a balcony view of the train station.

Excellent experience at the hotel, with every staff member being welcoming and lovely. The facilities including the 24 hour gym and spa are amazing, as are the rooms

My mother, upon returning from months of vacation abroad, had to stop for a night in Milan near the central station because the following day she would leave early in the morning on the direct train. The choice of the hotel was precisely because of its proximity to the station and I couldn't have made a better choice. I know the Luxury Collection Hotels are a certainty and so it was. Communication with the hotel was excellent as the requests. They made sure my mother was okay and worked to get her what she asked for. She was helped and accompanied to the train entrance. A heartfelt thank you to Martina who was very kind in her job and offered herself in everything. And thanks also to Luca the Concierge who was of great help regarding my mother's transport and information regarding timetables and transport. I don't forget Alessandro and Maurizio. When a hotel offers this service and professionalism with the addition of humanity it has the perfect formula for customers to return. Infact this summer I intend to come with my mother and spend a couple of days. Thank you for all your service and work.

Lovely hotel and staff. We had a very enjoyable stay

Hotel is very high-end and beautiful. Staff was professional, kind, and accommodajng.

Very friendly staf

Location

Not the best service in the bar and the interior is quite worn, especially leather details on walls/headrest. Breakfast is great!

Great job

Facility is great and staff are most well trained. Breakfast service staff may need more training.

The hotel is beautiful with contemporary decor. The executive suite room was spacious with beautiful large marble bathroom. The staff was wonderful.⭐️⭐️⭐️⭐️⭐️

I am so disappointed, I booked a room in this hotel with a lot of time in advance, and planned to stay there with my friends, but when the day came, I was told that they couldn’t provide me with a room and they told me two different stories as of “why”. This proved that they simply decided to cancel my reservation, probably for someone that payed a last minute over priced room. I will never come back to this hotel, nor I recommend it as it was an inconvenience for our trip logistics and no one cared. Very dissatisfied with how they handled things. If I would have canceled, they wouldn’t refund my money, but in this case, they didn’t wanted to refund my money. Very unprofessional!

Look forward to future stay !

The front desk reception weren't welcoming , rude and unhelpful. Every time i ask a question she seemed more bothered. Over priced, furniture is worn out and terrible service.

Amazing!