The air conditioning is horrendous, we barely slept since the room was so warm. We called for help ensuring it was working and got someone who came to the room and insisted that setting the thermostat to 5° would fix it — it didn’t. Upon our early arrival we left our luggage at the hotel and got a ticket and specified we were waiting for our room to be ready as opposed to checking out when asked. We cane back once our room was ready and were told our luggage is already in our room. We get to the room and it’s not. So I call and they now say it’s on the way up. However they never took our name when we left our luggage so there’s no way for them to know where to bring it. The person we spoke with twice, also cut me off while speaking both times, as I was trying to explain to them that situation and how I was 99% sure they’re incorrect and there’s no way for them to know where to bring our luggage. Finally we go down and speak to someone else who takes us to the room with our luggage and we get it. No apologies, no nothing acknowledging how they flat out lied to us twice about our luggage being in the room, and then on the way to the room. We wasted almost an hour dealing with this incompetence during our very brief 1 night stay. If you enjoy awful service, being lied to, and sweating while you sleep, this is the hotel for you.

Location was great for walking around city center to shop snd dine.

Incredible service and graciousness.

The Hotel location it is a plus, nice area, fancy stores, safe. We got a room upgrade for a family plus size but some mold smell hard to pass.

The room was unacceptably noisy from the bar - loud noise until 2am

Love the staff.

We had a bit of a challenging start to the stay, but the staff were extremely helpful in resolving the problem and ensuring that our stay was excellent. The room was very nice and although we did not have dinner in the hotel, the room service order was delicious. Breakfasts were great and we had wonderful service each morning from Maria each morning. The hotel is well located and walkable to the historic sector of Lisbon. I would recommend the Tivoli Avenida to anyone staying in central Lisbon. Thanks to the hotel again for a wonderful stay.

Great stay at a wonderful hotel. The best breakfast ever!!! Hotel under construction during our stay (wish we had been forewarned). But staff tried their best to make up for it.

Excellent location, great service, rooms a little bit dated..

Wonderful hotel in heart of the Lisbon .

Overall, very pleasant stay. We stayed 2 nights. I had booked a room for 3 adults (my husband and I and adult son). We got into room approximately 3:00 pm after red eye from the States. The room had 1 king bed. Called the desk. Told other bed would be brought in at turndown. We were tired, needed a short nap. Had to pay for an upgrade to get another room which had a pullout coach. Room was very nice but another E150/night. Finally settled in new room, decided on short rest and construction began which continued for several hrs. Talked to desk again, they apologized and said it would stop 6:30 pm. The desk did send up some wine and fruit as an apology which was a nice gesture. The lobby has a bar area which was very nice and served a light menu. The hotel overall was wonderful. The staff was attentive. I would stay there again, but I would check room accommodations first

Great location.

Had an amazing experience . Everything about this hotel is great. I will definitely stay here again.

Great location and property

Amazing place

Excellent hotel with a good location Staff was absolutely amazing

First arrived, tipped €20 for valet parking and luggage care. Told that they will care after our bags and take to the room immediately. Checked in and I went to the lobby bar with children for snacks. After 1 hour noticed our bags still left in the doorway, basically staff was waiting for us to come to the room first to get another tip. Consider ourselves fair to good tippers but didn’t like that behaviour. Following morning we decided to stay another night in Lisbon. My husband went to the reception at 9:30am to check availability and rates to extend our rooms. Sat there nearly 20mins and told that hotel was full and to come back 10-15mins to find out if the hotel has any available rooms, so we said that we come back after breakfast. The breakfast finishes at 10:30am. Got to the breakfast just before 10am. Was told there will be a couple of minutes wait for the table but noticed there was 4-5 other parties already waiting for the tables. While waiting decided to look for an availability for the hotel room, see there was available rooms as the same rate as the night before £520 per two rooms per night. My husband left me and children for breakfast and went back to the reception to ask if I book online can we keep the same rooms. Was told to wait, waited another 10-12 mins then was told if we book online we couldn’t keep the rooms but if we book with hotel for rate £800 we can keep the rooms. At the same time no breakfast table as time run out. no rooms, very disappointed

From the time we arrived to the time we left, we were treated exceptionally well by the staff of the Tivoli Avenida Liberdade Lisboa. Their facilities are very well kept, the room (especially the bed) was comfortable, and last, but not least, their staff was friendly and always very eager to help. We really enjoyed our stay there. I would not hesitate to stay here again (and we will). Nor would I hesitate to recommend this hotel to anyone.

We had 2 rooms and there was no hot water at all, not even warm water to take a shower or just wash hands. The color of water was not clear either. The rooms are small and carpets need to be changed and or tile put in. It was super noisy outside as well.

Clean place and friendly staff.

It’s was all good!

Even though an upgrade room was available - would only upgrade for 200 euro extra a night - THIS HOTEL DOES NOT HONOUR THE VIP upgrade promise

Excellent hotel in a prime location

The location is nice. But the room the first night is noisy due to an upper level restaurant till 2 am in the morning. The bathroom does not have a vent fan and the window could not be open.

For the price, the property was not a WOW factor

Room poorly designed. Shower was clearly designed by a Frenchman, because the glass barrier was open at the end permitting water to escape onto floor. Nothing to hold onto in the shower. The plug for the hairdryer was difficult to find—it was hidden behind the shaving mirror. It was marked 120/230 but when using a hairdryer, only fed 120 meaning the dryer was anemic at best. Overall, the staff was very friendly, willing to help, but relatively incompetent. Breakfast was great. We spoke with a guest who is staying in a higher floor, and he mentioned that it was virtually impossible to sleep with the music coming from the top floor club. We were lucky because we were staying on a lower floor.

DO NOT VISIT THIS HOTEL. Tivoli Avenida Liberdade Lisboa engages in criminal action and is belligerently hostile to U.S. citizens. We booked our once-in-a-lifetime trip to Lisbon in July and paid in advance for an Executive Suite with Terrace - three months in advance of our October trip to Portugal. Upon checkin our room was stolen from us by a guest that was a “friend of the hotel” and we were relegated to an inferior room without a refund for the difference in price between the room that we paid for and the inferior room that was forced upon us. The price differential in rooms is listed on the Tivoli website at Euros 190 per night. For our three night stay Tivoli stole Euros 570 (190 x 3 nights) from us. In addition, Tivoli unlawfully profited from a three month interest free loan of the stolen Euros 570 and continues to profit from the stolen money. For our “inconvenience” the manager of Tivoli told us upon checkin that we would be refunded the price differential between the two rooms and offered us either a spa treatment or a dinner - we chose the dinner. We contacted NH HOTEL GROUP, S.A., owners of the Tivoli, who has thus far ignored the theft committed by its manager. DO NOT VISIT THIS HOTEL.

Excellent situation, stylish hotel with good rooms. Very good breakfast included and a lovely restaurant for dinner on our first night. Oasis of calm outside with gardens and a beautifully cooling pool

Luis and Rafael and the front desk staff were amazing!!! Beautiful property and Seen and SkyBar are one of a kind, would highly recommend! ❤️❤️❤️

Hotel nota 10

It was a relatively nice hotel but not up to our usual 5 star hotels that we stay in at Dubai Address hotels, or Ritz Carlton or four seasons hotels. However for a European hotel, it was nice.The suites are predictably smaller as we were in the executive suite. There was not really an executive lounge as was advertised and for which we had paid to us. It’s better not to state that they have an executive lounge. The housekeeping did not clean our room twice, despite letting them know when we we’re available. The refurbishment is welcome as they are making changes 👍👍. Charles Obioha, MD, Potomac MD, U.S.A.

Great location and friendly staff. Pool area is extremely small, and does not have the amount of beds shown on the picture. Maybe around 10 - 15 pool beds. In a hot day, it is impossible to be in the pool area as there is no space. Our room was a standard room, i think a renovation would be welcomed in the decor. The bed was not comfortable. Besides making a lot of noise every time someone moves, it had a sink hole and made it uncomfortable. This is the second and last time i stay here. The good thing is that you have the Skybar and Seen on the rooftop which has a great vibe at night.