Excellent hotel and location. Would definitely stay there again.

Polished but incredibly friendly staff made the stay for us. Excellent waitress in the lobby restaurant, fast and friendly checkin, personable Caesar and door staff. The staff sent a bottle of champagne and cake for my partner’s birthday which was so special - thank you! Fantastic location. The hotel’s renovations are beautiful. The bed linens although clean were super stiff, and the only negative about the stay. 10/10 experience.

Safe location with a lot of dining options.

Great location with easy access to museums. Great gym

Hotel is beautiful! The hotel rooms are comfortable and really nice. The staff is great! Food is a bit pricey but delicious

We had an awesome experience in this hotel and the area.

Perfect

Everything was perfect

Excellent stay

Staff is very nice

Booked a corner suite and was given a suite that was on the top floor but (2619) that only had a partial view of the park and a lot of other rooftops. Property was under renovation and it was embarrassing for work or social contacts. Boarded up from street view. I’ve stayed there and have recommended the property to friends. But….

We were very happy with this hotel from the location to the very helpful staff. We met with the Concierge on the first morning we were there to review a couple of items we had booked through them via email prior to arriving. We had booked a pyramid tour on the Monday and the Concierge suggested we move it to Monday when the museums are closed, this is something we didn’t know until we arrived in Mexico City and it opened up Sunday for us when we went to Constitution Square and the Historical Area which was an awesome day! The room we first got was a great layout and had all the amenities we could need, but, there was noise coming from below that disturbed my sleep. After the second night of this happening, I mentioned it to the Room Service Server and before I knew it, I received a call from Front Desk offering for us to move rooms to avoid any noise. We moved and it was great, similar layout and it was quiet! I was very impressed with the attention to detail and friendliness of the employees. We will return!

Fine hotel In upmarket Polanco. Very safe area with lots of restaurants museums and galleries.

Everything was excellent, including friendly hotel stuff that makes our stay so pleasant. We are really happy with our choice!

Excellent option to be safe and close to restaurants bars and walking day and night life

Disco all night noise. construction in lobby. no coffee in room

I booked through Expedia for another day stay for family. The hotel should have asked me to re-enter my same credit card information for incidentals for the extended stay. They did not . As a result, the hotel refused to honor or accept my previously stored credit card. The hotel humiliated my family, and demanded that they pay for incidentals.

First time visit to CDMX. Nice clean hotel with good facilities and warm friendly, and competent staff. For a first time visitor, this location was nice because it was very walkable with lots of green spaces and a plethora of restaurants and shops nearby. Shoutout to Liz at the Front Desk. She was so encouraging to me when I was wanted to venture onto the Metro when I was feeling tentative about it. She also gave well informed safety information as to where and when to go. Also, Karla the morning hostess in the restaurant knew me by name and room number after my first day. And chef Jonathan cooked my eggs perfectly over medium every day, which is so crucial in my mind to start the day off right and he was so warm and kind. The front drive staff were all hard working and knowledgeable. The concierge was helpful when I became ill - they showed me how I could get a doctor’s appointment at a nearby pharmacy which then set me up with some medication that had me feeling much better within half a day. There’s a nice pool deck area that’s quiet and relaxing. I didn’t swim, but just hung out there in a robe and lounge chair relaxing at the end of each big day of adventures. The pool and fitness area staff are all very welcoming and attentive. Housekeeping and laundry staff were also very thorough and provided excellent service and timely. Ubers always nearby as well as a continually present queue of more premium car services available as well.

Staff was great. They are remodeling, they should be closed during this portion of the remodel since it affects the access and the lobby area. The Hotel was much better in it's older version, sorry to see it change....

The rooms are beautiful and spacious. The staff are lovely and the property is clean. The property is undergoing construction on the first floor, so the entrance and lobby are a bit chaotic. I didn't mind so much, but just FYI. The gym facility is fantastic.

Great!

Great place and big rooms

At time of booking there was no notice informing that the property was undergoing a remodeling. Both the lobby and the restaurant area was closed upon arrival with very inconvenient facilities for guest. Furthermore, the pool and spa area were very limited from what you would expect for a 5 star hotel,

The property is not ADA friendly. 3 flights of staors to the restaurant, several stairs to get to registration. Other than that the staff, food and rooms were very nice.

I was in México for a business trip of 4 days. I usually go to a different hotel but wanted to try this one this time. They have their entrance area in remodelation so you will find some noise in that area until november. Nevertheless, there's no noise in the rooms and it didn't bother me at all. Rooms are spacious and very clean. Their service in every area is very good. Edgardo at the restaurant is the best. Always smiley and helping with everything that I needed. Also, very convenient location plenty of restaurants around. Best place in town. I'll be back soon to stay here again.

All the personnel was very professional and welcoming. Helpful. Very nice, clean and good location.

Perfect location and great staff!

The rooms were clean and comfortable. Property is under construction so the facility amenities are limited.

Location, room size and overall facilities although there is construction going which while no noise was heard the back door on the Polanco side is closed which really only adds 1-2 minutes to walking back from Polanco

amazing property

Amazing as usual!

Amazing hotel and great service. Great location in Polanco. There is a lot of construction happening on the first floor so there weren't as many onsite amenities as you'd like. Excited to go back and when it's all done.