I just loved it a lot, I don't want to leave

Exceptional hospitality by staff.

Airport pick up arranged in advance and we were picked up almost an hour later after i had to make a phone call. We were greeted by trainee at the hotel and she was absolutely fantastic ( I wish i remembered you name you beautiful young lady). Check out however was another issue. We had to leave early in the morning (driver showed up earlier then we were told at the time of our booking). First, they wanted to charge us for a drink we never had. It’s ok, people do make mistake but that person at the reception attitude was just wrong. After that issue was resolved, she said we need to pay taxes which we paid at the time of the booking. After that, we politely asked to get 2 croissants to go because we are going to miss our paid breakfast as tour guide messed up our pick up time. She said to wait another 5 min until restaurant is open. It was just one thing after another where it felt like she was vindictive and determined to get us somehow. She really ruined our day. I usually don’t bother with feedback but I had to express my disappointment in that person. I wish i remembered your name but I am sure your lovely manager will remember you and us as well. Otherwise hotel is amazing, location is superb.

Comfortable property with very friendly staff

Standards are always up

The happy hour appetizers were outstanding and the service was excellent. Thank u,

I loved the staff! They are awesome! The layout was confusing, the staff had to direct me to my room multiple times.

The hotel has easy access to a shopping mall, dining restaurants.

Has great character

Great area, helpful staff.

The hotel is central and that’s why I always go back. The staff are amazing, always willing to assist.

Amazing staff.. amazing place

The hotel has a very good steakhouse called the Bull Run. It serves excellent dishes. It was disappointing that no bottle water was provided in the room.

This hotel is conveniently located close to train, shopping and other dining. Clean rooms, excellent customer service throughout my stay. I would come back.

Breakfast was good. Location for Mandela square was good. Airport shuttle option was not very good. Was not communicated to call hotel in advance for pickup. Cost was very high and per person. Rental would have been much cheaper

Wonderful stay, comfortable room, amazing staff, excellent restaurant!

It is clean and has an excellent customer service.

Great location and safe. We had a 2 bedroom suite and it was very roomy and comfortable

Friendly and very accommodating staff. Close to all amenities. Loved the bar and the barmen.

I had a good room, thanks to the help of Emma, she seen my needs, with a disability, l cannot praise her enough. She also lnroduced me to the resturant after a long flight. And organised my transport to the Airport the next day . Thank you

The staff were very accommodating. I had a great time.

Everyone is super friendly and willing to help.

Everyone is super friendly and willing to help.

Amazing famiy with welcoming staff

Though I was initially inconvenienced by being put in rooms that had malfunctioning equipment, the hotel made up for it by giving me a complementary night.I certainly think highly of the service I was offered by the front office staff and management. I will give them another try when next I’m in Jhb. Paying for parking was another downside for me.

Though I was initially inconvenienced by being put in rooms that had malfunctioning equipment, the hotel made up for it by giving me a complementary night. I certainly think highly of the service I was offered by the front office staff and management. I will give them another try when next I’m in Jhb. Paying for parking was another downside for me.

The staff was very pleasant and accommodating. The room was neat and housekeeping did great job when servicing our room. We were on the first floor, so it was a little bit noisy above us. I liked the location, lots of shops and restaurants near by. Would definitely stay again when visiting The Sandton area.

There was a mix up with the family room

I had a very long check in experience… I had to change rooms twice before I got to the room I finally slept in. After complaining about the smell of smoke in that first room the staff tried everything to make my stay comfortable.

I had a very long check in experience… I had to change rooms twice before I got to the room I finally slept in. After complaining about the smell of smoke in that first room the staff tried everything to make my stay comfortable.

Very nice stay

Very nice stay