Two parts to this review. On the positive side, reception staff were very helpful & beds were super comfy. For negative, outdoor pool came with hefty price tag and food not available in the pool terrace at lunchtime. Also, very child focused with minions stickers everywhere. Did not feel like a relaxed environment.

The hotel lived up to its history of service and compfort. Staff very helpful and friendly. Food was good. Located little off central but easy to get anywhere.

Tho I was not at the hotel most of the time, my stay was wonderful and the hotel experience boosted my total trip experience.

Its a smart hotel.

The staff unfriendly

Quiet and comfortable place to stay with family

Great staff and clean

This is an amazing place perfect location and most comfortable beds. I will definitely stay here next time. Thanks to the wonderful staff. Nancy

Good place to stay

Everything was great! Short walk to the subway. Friendly and accommodating staff. The only thing was the bed was hard.

Fantastic breakfast buffet, well worth the price.

The room described as the pictures. Will go back again next time visiting Seoul.

Thank you for your service.

This hotel has been renivated a few years ago but I could not find much about it. Expedia Platinum was not recongnized at all. Shampoo and body washer containers were not working and had to ask for new ones. I booked an upgraded room but I could not see anything unique about it. Breakfast was good!

very good!

Beautiful experience

Quality experience, as expected of its 5-star status. One complaint: the room was hot (28°C), and since it was wintertime the entire building was set to heat-only. Smartphone and bedside temperature controls indicating "cool" mode and desired temperature had no effect, and I'm not sure why they exist if they don't work. I suppose maybe if I wanted to heat the room to 30°C for some unimaginable reason the control might work for that? To improve the temperature I opened the only window, a small one that opened a crack, and left it open for almost my entire stay. That made the room fall to a low of 23 and average of 26 over three days, which is still pretty warm. Staff provided me with a fan upon request, and I understand that there wasn't anything else they could do. I got the impression that this is just a fundamental issue with their centralized HVAC system or something so either everyone is on A/C or everyone gets heat, and you can't even close the vents in the room. Other than that everything was great, including room service.

Everything was great except the noise from hotel's renovation. Hotel did notify but it bothered me for all 4 days of our stay.

Nice place and facilities were amazing. Problem was did not have AC control the whole time and would wake up soaked in sweat. Not sure if this is a korea thing but will call ahead next time to verify.

We've stayed here a few times now and we are never disappointed. It's a lovely relaxing place to walk into. The staff deliver an outstanding service, they will always do their best to assist you with any problems. Our room was on the twelfth floor and was amazing. Spotless spacious addressing every detail. However, the room is far too hot for sleeping and never went below twenty six degrees that does need addressing. We had an absolutely wonderful stay and we will be back for sure.

The hotel offers a brilliant service, nothing is too much trouble. Every member of staff go out of their way to be helpful. However the room is extremely hot 27.5 degrees, we were unable to sleep for the two nights that we were there.

GOOD

The hotel room is quite spacious, providing lots of room for luggage and it's kept very clean. However, the biggest issue was the daily renovations, which started earlier than they had informed us! Every morning during our five-day stay, we were woken up by drilling noises from the floor above, sometimes even before 8:00 a.m., and on a few days, before 9:00 a.m. This was quite annoying.

Love this hotel wow it looks amazing great staff to o, the staff member Daisy really helped me at check in. Although I spent a lot of time working in my room every time I passed through the lobby I saw the restaurants and bar were full of life it was to a very high standard throughout. I tried the room service on my last night and it was great would highly recommend.

Amazing will be there again.

very cozy very nice. comfortable place to stay - location was also great

Noisy ! Even out of the hour announced for renovation !

Staffs are very friendly and helpful. Breakfast is perfect in terms of quality and choices. Room was clean. Sauna and pool and other facilities were impeccable.

Clean and friendly.

The food and descriptions of in-room dining could be better. Wish they also had washrags stock in rooms, In my king room I had two large towels, two hand-towels, and a towel for the floor. A wash rag or two would be nice. There was a disposable lufa stocked in the shower, but you can't use that for everything, like shaving or face washing.

I don't stay in many hotels but this is the nicest I've stayed in! The view from the room was amazing, food was very nice, the bed was very comfortable, and it had a very modern feel to it which I liked. The service was great too.

very friendly staff, overall we are happy with our stay, will book this hotel again ! :)