The stay was amazing - the staff were incredibly friendly and helpful. The room was big, the bed/bedding was super comfortable. Good amount of plugs/usb ports. Alarm clock was smart and had a wireless charger (just put the phone on top and it charged). Shower had good pressure and the soap/shampoo line was INCREDIBLE - made me feel like a new person after showering. Would like to specifically mention the staff members Isaac and Jennifer as they were above and beyond friendly and helpful! Everything was great and we would recommend to anyone looking for a place to stay in Kingston.

The property is undergoing renovations currently (August 2024), but my room was very nice and comfortable, and employees were very friendly and helpful. Location is excellent with lots of restaurants and the waterfront nearby.

Staff were extremely helpful and went above and beyond to make my stay comfortable. The area surrounding the hotel is great, full of good restaurants and bars and picturesque buildings.

Still under construction so look forward to a return when complete

Renos/on-going updates was not inconvenient in the slightest. Hotel staff very professional and pleasant. My room was great! Everything brand-new and super comfy. The location is so convenient. Both to the 401 (not even 5 km away) and pedestrian friendly to amazing dining, sightseeing and shopping. Highly recommend.

I loved how clean our room was and it was bright and opened.

Everything waa excellent except for when the ac is on, it was loud. Had to to turn it off when watching tv😅

We were very pleased with the cleanliness from the elevator ride to the 9th floor and the condition of our room. The staff was very pleasant and friendly. The only complaint was that the fan was non-functional in the bathroom and the air conditioning unit in the room was very loud. We were also disappointed that we did not mention upon booking that we are seniors and could have gotten a better rate if we had called the hotel directly...next time we shall definitely do so!

Hotel was Under major renovations that we were unaware of flyers were everywhere indicating that our blinds/stripes needed to be closed at all times to ensure privacy. Who wants to be in a hotel in the dark? They were down to one elevator. Work began some days at 7:30 or shortly before. the restaurant is closed and room service is being offered, however, coincidentally, the two nights that we stayed are the two nights that there’s no service offered. How to chase down screening floor a few of the mines that were not replaced by coffee, cream, sugar, sugar, Kleenexes, and only one towel was replaced.

Decided to do a getaway mid week with my best friend. Hotel was fantastic. Hotel is under construction, but it was workable. We had no issues with anything. I look forward to returning to Kingston in the very near future. Will definitely book here again. Close to the pier, and walking distance to nightlife and restaurants.

Despite the minor inconvenience of lobby renovations and possibly other areas, the stay was super, rooms great, and location is convenient to everything. Take advantage of the reduced rate while under renovation.

Perfecct

Under renos. Rooms are new and clean. The parking underground is in need of a cleaning. Almost fell getting out of my vehicle due to the slippery dust. The hotel could let u park for free. $30 a day is a little much.

Staff extremely un-accomadating

Under construction. Not disclosed on Expedia. Pet friendly but pet fee of 50 dollars. Advertises laundry available but no laundry was available. Hotel staff entered my room without knocking while I was in it. Rooms nice and modern and clean.

The hotel is under construction you do have to remember that. Our roomwas renovated and was really well done. The hotel will be super nice once completed. It is in a great location

On going renovation, hammer drilling from 8:00 am to 6:00pm We should have been warned about the renovation. We wouldn't have stayed. On top of the $30.00 per day parking. How do we apply or request for a compensation? Regards

Newly renovated hotel, helpful staff

Air conditioning didn’t work in the unit. A technician came and fixed it but it broke down again in the middle of the night. The room reached 23 degrees before we checked out. The entrance wasn’t very clean and a homeless person was sitting on the curb nearby. Was not an inviting entrance to a major hotel.

We loved our stay. Was under renovations but the rooms were very nice clean brand new all in all we will be back. Staff very nice friendly courteous. Thank you very much

Great location. Property under renovation.

I read the reviews but I did not realize the construction issue. The morning of Jul 4th construction started at 7:30am. The room was ok but bed was not. I am disabled and I had a hard time getting comfortable and getting out of bed. I was to have surgery on Jul 4th at KGH, just want a place to sleep. I did not use and amenities in room yet when I read my bank account I was charged $50. I immediately was told it would take 3-5 days to refund. That is disgusting. Your air conditioning unit did not work well, I could not get any cool air. I had to throw off the bedding. I will not be booking there again.

Even while under renovations staff very accommodating and friendly it was surprisingly quiet . The newly renovated rooms are beautiful

Rated property condition as good only because of on going renovations, but room was exceljent.

Even with warnings of the construction, a little courtesy on the start times would be appreciated. 7am start times is a little early.

The hotel should not be open for business. It’s in the middle of a major renovation. There is no hotel check in area, reception only a folding temporary desk and folding chairs. Plywood building material on the walls. Our room had no closet to hang anything, there were no hooks on the wall to hang a towel or anything. Literally nothing to put your clothes away on. No chest of drawers… nothing. No glasses for water or to hold a toothbrush in. No vanity sets. No duvet cover. Only a sheet on top and below the duvet - so duvet was exposed. Room was booked for 2 people, only 1 sachet of coffee… they provided an old fashion coffee maker. They tripled the charge of the room to $600 a night since it was grad week. And they doubled the charge for parking to $30 a night. It’s terrible and a total rip off considering the state of the place.

Don't stay here!! Property is under construction and noisy and dirty

We stayed for an anniversary. Understanding that construction is necessary, But because of the state of the entrance and the lack of towel racks or closet racks, not a working Ice maker. Although ice was delivered to us. At the least the parking should be discounted. At the price of the room we paid.

The property was going through some renovations and our room had air conditioning issue, I mean it’s not working but we were mostly outside and the staff provided some portable room fans for us and due to the situation they waved off our parking cost and provided us free breakfast during our day of checkout ….over all it’s a decent stay and I understand that things sometimes doesn’t work the way we expect but the staff made us feel comfortable and we felt good.

They should let their customers know that the property is under intense renovations

I didn’t like when I was on trivago to find the best price that I wasn’t given the knowledge that the hotel I was at was under construction. I didn’t get the balcony room and I saw pictures of a pool. But was told by staff was taken out a year and half ago. Had I known I would have chosen another place. We were done in Kingston for my son to have surgery at KGH. Stressful situation and the stay wasn’t the relaxing time we thought we’d get before the surgery.

Room was awesome. Even though it's under construction, the noise was kept to a minimum. Friendly and courteous staff.