Beautiful stay would highly recommend

Beautiful Palace made hotel. Very cozy and romantic. Great Staff. Pool is gorgeous as well as gardens.

The most amazing palace-hotel with exceptional service and amenities. Highly recommended!

exactly where you want to be!

Had requested garden view room but since the room was on ground floor level we could not see garden view through thick bushes

This is a real palace! It gives you a luxury experience in the 15th century! It’s a bit remote but cab and Uber are available 24 hours.

Beautiful property, rooms needs maintaining.

Hotel is located in a quiet area with lots of property to leisure around without feeling like you are in a major city. Outdoor pool and indoor pool/spa/sauna were excellent. The staff was very pleasant and helpful during out stay.

Gorgeous palace is the center of this property with modern wings for lodging in a lovely garden setting. Pools are fabulous. Staff couldn’t have been more helpful or pleasant.

Beautiful property. Wish I had had more time to enjoy it.

It’s always a pleasure to return to the Pestana Palace. There is always a warm welcome and the concierge and reception staff are excellent. It’s the beginning of the season so the waiting and room service staff aren’t 100% on top of things yet, but overall it’s still a lovely hotel.

Excellent

maravilhoso hotel

Beautiful place to stay. Make sure to spend time on the property to enjoy the gardens in the lake house Staff was phenomenal. Architecture was true to the period.

Throughly enjoyed our stay at Pestana Palace, did not want it to end! The building is as beautiful as the photos, the room was charming, very comfortable bed, incredible buffet breakfast and facilities (pools, gym, sauna and steam room). Very friendly and helpful staff. My only critisism is the price of the drinks at the pool, €42 for two aperol spritz is a bit crazy! Overall, brilliant stay and we will be back.

Beautiful property, helpful staff. Great breakfast options. Bed was hard to sleep on but other than that a great place to stay.

This hotel is fantastic. The staff are wonderful and the breakfast is amazing. It's like stepping back in time but with all the modern amenities. The rooms and architecture are breathtaking. I would really recommend staying here.

Some of the common rooms at the Palace are beautiful while some of the others have very faded and chipped furniture. It’s a shame. We paid almost $800.00 for a junior suite that was badly in need of repairs, replacement carpet (the carpet was badly stained) and new furniture. I was so looking forward to staying in this property it was a big disappointment. On the positive side the bellmen, restaurant staff and concierge were very helpful and friendly.

Not many restaurants around this area.

Beautifully kept historic property. One of a kind

Nothing

We liked the customer service that was provided.

Fantastic service, rooms missing some small touches. It is definitely a unique property with lots of history. The rooms in the main building are very ornate and cool. The food service for breakfast and in the bar for dinner were really good. Every person that served us was well trained, happy we were there and were on their game. Some of the rooms had no balcony and were dated. While trying to match the feeling of the palace they missed the mark a little. Only one usb charging outlet. Beautiful gardens and the converted horse barn across the street for events were spectacular. Too bad the food for events weren’t as good as breakfast and dinner

always the best

The overall hospitality was brilliant, no complaints there. However in terms of amenities provided, there is still some scope of upgrade. E.g. the vanity kits provided in the rooms is not up to the mark of a 5 star hotel.

Very misleading. Not your typical Leading Hotels of the World property. Dates and dingy dark rooms.

Excellent hotel, gardens, and Spa. Excellent staff and service.

The hotel is beautiful! The staff were very friendly and helpful. The food was delicious. I would definitely stay there again.

clean spacious rooms and friendly service in a beautifully set location. The palace grounds and building is beautiful.

Historic hotel with lovely spa and attentive staff. Piano player at the bar was amazing

Great service but amenities are lacking and don’t match description online also hotel is not in ideal location if you are looking to tour around.

It was amazing, the staff went above and beyond to make the stay a wonderful experience.