Are stay at the Hilton was the holiday from hell from having no one at check in on arrival to having no house keeping to protesters screaming outside our window from 7am to 10pm , our room was over looking the lagoon and people would jump the fence and use the pools and slides during the night screaming and laughing so I assume there was no security as well , bars near the old were closed , my husband has a medical condition and I wouldn’t never have stayed if I had apocalypse knew how bad the conditions were, you had a duty of care to inform me of the circumstances, I was told at the end of my stay they wouldn’t charge the resort fee , as you know I use hotels.com a lot but I am disappointed that you didn’t inform me of the strike , bookings. Com informed there customers!

The Hilton Hawaiian Village has an ongoing (over a month) strike that the hotel neglected to make us aware of prior to arrival. They handed us a letter at check-in. The property is large, hotel is severely understaffed, and check-in is not smooth (they double charged us and lost our luggage because they checked us in at the wrong desk); apparently there’s a hotel side and a timeshare side. It is also nearly impossible to get any sheets or assistance with non-functional washer/dryers even after calling guest services hourly. Staff has been flown in and brought from other Hilton locations and are unfamiliar with this hotel and cannot help guests identify buildings or activities and many restaurants and amenities are unavailable. Yet somehow on day 2 we got a phone call trying to rope us into the timeshare talks. The one permanent hotel staff we encountered on Day 3 was clearly frustrated or overworked and was the least helpful or empathetic person we encountered. Highly disappointed with our stay and would NOT recommend anyone to stay there, at least until they resolve the strike.

There is currently a pay with cleaning staff protesting, marching & picketing outside the entrances to the Hilton Hawaiian complex. There is non stop chanting from the protestors using megaphones from 7am until 10pm. This dispute had been going on for several weeks prior to our arrival. We stayed at the Hilton Grand Vacations Club within the Hilton Hawaiian complex & the ongoing horrendous noise caused us to spend more time away from the resort than we had planned. There is no service to rooms with guests having to remove rubbish, change their own bedding linen & bath towels etc which was provided each day on trolleys on each floor. The Hotel itself was very good & the staff who were working did a great job however there was no communication prior to, or during our stay from the hotel management about the protest & there was no mention of any form of compensation to be made to guests. I was able to get the daily resort fee deducted from our total bill but I really think the Hilton should reimburse us a good portion of the cost of our total stay. Great Hotel to stay at normally but the protestors and very poor communication from Hilton Management ruined our holiday.

You cannot stay here. The hotel workers are on strike. No housekeeping, front desk service only 12pm-5pm, no pool bar, restaurants bare boned. Employees still working are unfamiliar with property (brought in to keep it running). On top of these more minor details, the strikers mean BUSINESS. They have drums, they have megaphones, they have air horns. They chant and picket loudly from 6am-10pm at ALL public parts of the property. This means all entrances, this means the lagoon, this means the public beach that is next to the pools. You can hear them at surrounding hotels, which means right now the decibel level is untenable. Our family made it 1 night before we realized how quiet the rest of Waikiki was. Feel free to remove this review after the strike ends - as the property looked cool and this review is so topical. But I hope hotels.com lets this stay up while the strike is ongoing because the strike is important -- but it also seriously degrades this hotel experience -- and I want people to know.

There was a strike and we were woken up every morning at 4am. Horrible job by the Management team!

Parking is too expensive

Parking unaffordable

The Hilton Village has great pools for everyone. A safe lagoon for everyone and an accessible beach area from morning to night. The fireworks they put together every Friday night at 8pm is spectacular and you can enjoy it from their beach or sitting along the boardwalk by the ocean. Only a 15 minute walk through the ocean board walk to the Waikiki strip where you can enjoy the local restaurants, cafe, shopping , shaved ice but you have everything you need at the Hilton Villlage with 2 ABCs. You can rent a car from Enterprise at the Hilton Village at the Enterprise desk which is located infront of ABC and it’s open from 8am-12pm for you to collect your pick up reservation. You then just have to go to the parking lot right across from their office and take it to the 5th floor parking where another Enterprise attendant will set you up with your Vehichle. You can drop your car back off to this same lot too so wonderful for a day rental and you don’t need to pay for the expensive parking at all of the hotels. Easy route out of the hotel parking so you’re not stuck in the busy hotel lobby drop off area. Great hotel if you’re visiting Hawaii for the first few times. We have stayed her 10 years in a row but we aren’t time share owners. Do some research on which tower you want to stay here. Lagoon and Rainbow and Ali Tower will have the best oven views if you book ocean front. Some towers have a kitchenette and laundry which are Lagoon, Grand Waikakian & Islander.