This was a good stay. Very clean

Every thing is good. Ac is cool, But do not why the room felt wet. The beds and the pillows too😨

Ok

Quiet

This hotel is a historic gem. It wasn’t our first choice of where we were to stay, but ended up being the best option. It’s not a new facility, but very clean and the morning and evening staff was nice and friendly. The hotel was immaculate very clean and we received the best house keeping service who kept our room very clean on a daily basis! The rooftop view is a priceless gift!

I genuinely have no idea why this place is rated so highly it is nothing like the pictures. The parking lot is a cross the street and it’s not like you can just cross you have to do a whole u turn. The room was another thing the sink was clogged you couldn’t let it run for more that maybe five minutes before it borderline over flowed. The pillows weren’t even pillows the went completely flat, they had no cable tv, there no place to plug in your phone to charge it’s like across the room. The only nice thing about this hotel is the lobby. Oh also they have the cheapest mattresses you can buy I am 130 pounds and I could feel the springs on my back. I sat on the Mattress and I could feel the base boards. They staff was helpful I was able to get a refund for the rest of my stay though I was hesitant because I was told to come in the next morning to talk to the manager and then went I went to the front lobby they say he comes and goes luckily later that day I got a call from them saying they processed the refund BE CAREFUL

The room was great and the staff was amazing.

Location was great, places to eat different options. Supermarket el Pueblo was a great experience kind people. The bathtub was leaking and you walk out of bathroom in a paddle of water

This property was awesome. The manager was great, very accommodating and knowledgeable. I had a hiccup that he was able to fix to the best of his ability. The location was awesome! The only feedback I have is around WiFi and electricity. It also could have been cleaner.. but it wasn’t bad.

The receptionist check in process took one hour!

The walkability to the lagoon and near by restaurants were great .

Very clean/ nice staff Quiet- would definitely recommend it.

I used to live in this neighborhood and I loved it. I moved out of Puerto Rico and what a pleasure to go back to my neighborhood. The hotel was clean, beautiful and simple. The staff were really nice. The location couldn't be better. There are some complaints about the parking, for me was ok and specially in an area where there is no parking, it was a luxury. You have a supermarket walking distance, restaurants and easy access to main highways. Also a little beach at a walking distance. I really recommend this hotel.

Monica at the front desk as amazing and friendly. She helped me find locations for dining and recommended locations for nightlife. The room was clean and the bed was comfy. The room came equipped with all things necessary for a quick stay. The hotel is located adjacent to a street that has every dining option you can imagine from Mexican to Pizza to local dishes. The location is also the perfect distance from Old San Juan, the airport and La Placita.

Good property

Very good

When we checked in the first room 401 had a mildeq smell to it. Also when renting a vehicle parking isnt free you are charged 15 a day.

Staff customer service,, and Cleanliness,,, and close to major attractions . Price…

Concierge service was excellent, and the area has several nice restaurants right across the street. Close to Condado beach area. Bed was comfy and the room was big. Hotel was quiet.

Bad parking space

Overall the stay was great the beds were a bit hard but its was good for a one night stay. The phone didnt work either. Thank you

Property was so clean and the services was perfect

Quietness....was a plus ...

This was a great place to stay, located in center of the city Miramar with lots of dining options around which are walkable. Very convenient and calm place to stay.

First time in PR 3 nights, good experience, the only thing is pictures say one thing, reality another. Overall good

The rooftop was beautiful!

Limited parking, I had to park outside the hotel in an unsafe area.

Excellent staff at the front desk

The fact that parking had a nightly cost of 15 dollars and the inconvenience that crossing the street and having to wait for the reception staff to remember to click open the parking lot gate was surprising and disappointing

Very good option

The staff were super nice, helpful and accommodating. The only issue is the parking, it’s across from the hotel and you have to call every time you enter/exit in order for them to open the gate. The staff doesn’t complain about it but for visitors it can be a bit of a nuisance. Would be great if they had some sort of sensor in place but I cannot thank the staff for being super nice and attentive. Though one of the rooms did not smell too great, the staff was able to change us to another room.

The staff was really accommodating and went out their way to make our stay enjoyable. They even were able to allow us an early check in. Thanks to Kegen!!! Will stay here again.