The mattress is quite hard not usual but the service and the rooms are very nice and clean.

Pro—staff is friendly and pleasant. Valet brings car fast since it’s parked on the side. Bathroom has shower tub, many hotels no longer have tub. Overall, amenities don’t match Viceroys like Cabo and Chicago, my two most recent stays. Property was budget hotel they gave a facelift. You can tell…view is of a dilapidated auditorium with plywood on side and busy road that’s noisy (you want low floor so you see pool and hedges). No Nespresso machine in room, if you want coffee you go to lobby, wait, and buy from bar (no morning self serve carafes). No signature slippers like other Viceroys. Drawers in closet don’t open because too close to bed. In 419, backlit vanity mirror flickers. Other luxury hotels want you to enjoy details, if you have a headache, the desk expresses how they hope you feel better and gives you two excedrin, bottled water, and asks what they can do. Here, they gave me Advil but a $6 charge per two tablets was added to bill. When my key stopped working, they asked room number without ID or name to replace, seems a security risk. Lobby is cute (peep green tiled lobby restroom), margaritas are well made, fun bikes, but not enough to overlook that I wanted in room coffee, slippers, to unpack in drawers I couldn’t open, and pool is behind building, so half is in the sun from about 8:30-9:30a and the rest of day it’s shaded and cold. I usually stay at Proper (great pool) or Georgian (fantastic dining options), tried this out, but will go back to one of those.

Upscale property with friendly and prompt staff. Conveniently located property both within Santa Monica and LA itself. Highly recommend for business or pleasure.

I will say the staff was friendly but execution was poor aside from vallet and bell. Arrived an hour early but room wasn’t ready until almost an hour after checkin. Was comp’d 75 at the restaurant bar but was completely ignored as the staff sat at the other end of the bar socializing with each other. I sat there in front of an empty beer and menu for almost 20 minutes before a cook from the kitchen noticed me and said something to the front of the house. Upon checkin I requested a room furthest from the elevators but was put in a room closest to. Internet access was down in the morning. Not a good experience on the last leg of my vacation.

The hotel said they couldn’t allow us to check in early unless we wanted to pay $50 but then at 2:30 I saw rh allow multiple guests early check in so when I asked she then said I could check in (check in is at 3 and I originally arrived at 2). There were gnats in our room and when I asked to switch rooms there were still gnats. They said it had been remodeled but our sink was cracked and there was a mini step in the bathroom which could really stub a toe. I was excited to come back to the viceroy after several years but I won’t be returning, unfortunately.

Property was very well located and the pool area was lovely. Our friends traveling with us took advantage of the bicycles provided which was really nice. Bar and restaurant on site was convenient and staff very friendly. My only complaint is that I mentioned my VIP status with Expedia upon check in and didn’t receive any of the benefits which was supposed to be a room upgrade and 2 beverages. Other than that the rooms were nice and we especially loved the large remodeled bathroom. ocean view room had a somewhat obstructed view and I think the higher levels would have provided better view (we stayed on 5th floor).

Great location! Great service and the food was amazing!

It’s a convenient place for a business trip. Close to many other places and activities around the area.