Superb hotel in a great location. Very clean bedrooms and all areas of the hotel. The breakfast was brilliant, with lots of choice. But the best thing to me are the staff, who are all VERY helpful and cheerful. You can have a lovely building, rooms, food etc, but if the staff aren't pleasant then it's not good. I have to say ALL the staff members i met were ABSOLUTELY AMAZING. VERY LOVELY HOTEL.

Should be 5 star

Excellent location close to a wide variety of local restaurants and facilities. Excellent helpful and friendly staff. Great facilities within the hotel.

Great hotel, clean, luxurious, friendly and helpful staff. Breakfast exceeded expectations

Lovely hotel in the best position for the old town of Funchal and taking the cable car to the botanical gardens. Good breakfast & great views if you have booked a sea front room. Nice pool area with plenty of sun beds. We had hired a car so their secure parking for just €10/day was useful. Would stay here again.

GREAT location in Funchal, Madeira, within walking distance of Cable Car.

Amazing stay in a great room. We were in room 22 on the ground floor with sea view and instant access to the loungers and ground floor jacuzzi. The staff were very helpful and attentive. Will definitely stay here again.

We really enjoyed out stay at this hotel. The staff were friendly and helpful. The room had braille markings on the room safe however no tactile numbering on the door. The entertainment in the bar was live using an electric piano or other instruments so was a real change from people with a backing track which tends to be the easy way these days. the hotel is located near to local buses, the cable car, the farmer's market and lots of local restaurants. with so many guests flying in, to be more Eco friendly the hotel could have it's own electric vehicle rather than book individual taxis. especially when more then one customer is on the same flight. We'd definitely go back for these reasons and many others.

Had a lovely week stay here. The hotel is lovely, we had a mini suite which had a lounge, bedroom and very large balcony with partial sea view. Breakfast is great lots of choice and all fresh. The best thing is the location, on the flat right in the old town, walking distance to nearly everything.

The staff from reception to dining and bar service to room cleaning were exceptional. World class well done!

plus the evening entertainment was of a high quality.

Very nice hotel in great location in the "old town" and on the sea front. We had a standard room with a small balcony overlooking the park. This was a bit noisy on the Friday and Saturday nights so it's best to pay the extra for a sea view room. Funchel itself is very nice and not expensive, the people are very friendly.

Great location and facilities. We were there for New year, the gala dinner was excellent , the staff went above and beyond to entertain the guests. I would definitely recommend hotel for older or infirm as they seemed very well catered for. The only thing I could fault was the breakfast juice from a machine was awful, more like squash.

Great location to explore old town and generally of a high standard. Be careful which room you book as the basic ones are on the side of the hotel and get no sun nor views. We switched to an another room after a couple of days which was more money but had a great sea view(145).

Clean, comfortable and friendly, efficient staff that gave good service. Lots of food at breakfast but not quite of the quality expected. If visiting you should know that ground floor rooms are sold as being full sea view.

Lovely hotel, clean. Good location within walking distance of town. Close to the old town where there are lots of good restaurants less than 5minutes away Staff friendly but service at Happy Hour was a little slow - due to not quite enough staff Our room on the ground floor was close to the pool pump room and quite noisy from 7am

This is an excellent hotel and Ive stayed here for many years. The only issue, for no fault of the hotel, is the west facing bedrooms. They overlook a small park area where local undesirables congregate until the very early hours, also some bars close to the hotel, are open until 2am on the weekends. Unless you are a heavy sleeper its noisy.

Fantastic location. Beautiful hotel with wonderful amenities and great sea views. Enjoyed both indoor and outdoor pools. Great service and lovely restaurant as well.

Staff amazing

Overall, it was a good stay. The air conditioning wasn’t the best. It was loud, wasn’t cooling the room enough and it took a long time to get the room to a cool enough temperature to make it easy to sleep. The staff also turned off the AC after they cleaned our room, so it was a daily challenge to get the room cool enough. The shower in our room wasn’t mixing cold and hot water well. While showering you would get alternating cycles of hot and cold water. The front desk staff were welcoming. Breakfast was very good

We had an sea view and the room was excellent and spacious with stove and cooking utensils. The staff is great and will help book and answer all questions. Tip for improvement: Front desk staff is nice, they will help answer your questions, but we felt they lacked conviction, more enthusiasm, more 1-1 chats (maybe culture or training), like really going above and beyond. For example, asking where we are from, have you tried the local dishes, giving us recommendations, more personal service would have been helpful. The Buffet dinner is great when its outdoor BBQ, but the indoor was hit and miss. Some nights the food was ok, but we would not go for half board and try the local restaurants instead .

Staff were so wonderfully helpful.

Great location near the old town and the sea. Excellent breakfast buffet Large underground car park The only negative point worth mentioning is the loud airco in the room.

Great position near the Old Town, very easy walk to lots of good restaurants. Spacious room with sea view

Most outstading property right on the ocean. Impeccably managed and maintained. Meals at hotel were fabulous and good value. This was a gem in the paradise of Madeira. Our room came with a lovely small kitchen, a balcony and every comfort. Clean, beautiful, peaceful and supremely comfortable. I regret having to leave. Best hotel value I have experienced.

Our stay at Hotel Porto Santa Maria was wonderful. The hotel is in a central location, close to the waterfront, dining options and the cable car. The staff was friendly and professional and we all enjoyed the pool, hot tubs and other amenities, including the free parking. I would recommend this property to anyone looking for a Madeira holiday.

Overall, we were very happy with our stay at Hotel Porto Santa Maria. Our room was spacious with a great view. Staff were very friendly and helpful. Our only complaint was that when we checked in, no one let us know that the breakfast buffet was included for all of us each morning. We did not find out until one of our traveling companions asked that last morning if she could get coffee, and the staff informed her she could get anything because the buffet was included. The buffet looked delicious, so had we known, we definitely would have had it every day.

Hotel was great and the staff was amazing! The front desk helped me rebook a tour when mine was cancelled at the last minute, and a woman working in the dining area overhead that it was my birthday and had champagne to the room! Really enjoyed our stay

Perfect location in Old Town. Nice hotel, comfortable with relaxed bar. Good breakfast choices.

Our stay at Porto Santa Maria was made even more pleasant by the friendly and helpful staff. The front desk staff especially Manuela was great and always ready to help. It was very convenient to walk down to the breakfast buffet each day to sip your first days coffee and take in the fantastic views. The pool and various lounging areas were always spotless and well attended. The daily happy hour and music each night made it fun and entertaining. The housekeeping staff were expert in keeping the room spotless and always friendly and welcoming each day. The location was extremely convenient to the many different restaurants and shopping areas. Our sea view balcony was our favorite spot to begin and end our days. We look forward to returning one day.

Great old town location, really handy for all bus services, and some really good restaurants and bars within walking distance. Buildings and gardens were well maintained. Lovely swimming pools inside and out. Our side seaview room (246) was well located - quiet, high floor and with views over the pool and gardens. Avoid the side seaview rooms facing west over the park - shifty characters up to no good. It’s a high-risk strategy to go for a side view in case you get allocated one of these. What really let it down was the quality of the food at breakfast. My rule of thumb for assessing the quality of a hotel is the quality of the orange juice and it failed miserably -never seen a real orange. It was horrible. We were asked for our feedback after a few days and reported this plus other food issues. The response of the duty manager was "you are not the first to complain about it. If you want proper orange juice then you'll have to pay extra for it". Fresh fruit was plentiful, also good selection of breads and pastries. However, cheeses and meats were almost 100% all ultra processed types - a very disappointing poor-quality range. We got the impression that costs were being too tightly controlled resulting in a breakfast that failed to match our expectations for a 4* hotel. Strangely, there was sparkling wine provided at breakfast – spend that money on providing some proper fruit juice. It put us off dining in the restaurant in the evening.

Everything was perfect; our room was spacious, sea facing with balcony and kitchenette. The staff, particularly André, were friendly, helpful and nothing was too much trouble. We felt very spoilt. The hotel and gardens are beautifully maintained with an indoor spa, an outdoor pool and 3 hot tubs including one on the roof. Although full the hotel never felt overcrowded and we always got a sun bed. The food was very good esp the breakfasts. Happy hour on the bar’s balcony was lovely for sundowners. Great live music in the bar in the evenings. We’ll definitely return.