Waited 1 hour for my room little or no customer service throughout very poor breakfast

Having the premium room helps, lifts a bit slow as stated by other guests. Premium room - modern facilities, only negative - pillow too hard.

The breakfast was was absolutely the same every day, but overall my stay was satisfactory.

Overall very good value for the affordable price. Room matched the expectations from the pictures. Staff were helpful and friendly. Breakfast was also great including omelette- and pancake bar. One of the elevators was not in use and the two remaining didn't work in sync, so bit of frustration and waiting due to that. Pool area was cozy but the water quite freezing. Fitness room was also very rudimentary.

nice

I was originally hesitant in booking this hotel, but I was pleasantly happy that I booked here. The location is near the beach and local restaurant. Also, it is close to the main road, so its easy to catch a taxi (side note make sure the meter is running and not turned off). I was on the 8th floor with a view of the mountain, the room came with a balcony. The breakfast buffet was good, it had a good selection of items to pick from. The pool was very cold for me and so was the hot tub. There is no iron in the room, only pressing service is available. I have to comment on once thing, there was a group of guest who where mentally disabled, and the staff were so good with them and helpful. this made me so happy to see that everyone is accommodated, no matter who you are. Having a son with a disability as well, made me feel happy to know that a hotel and staff like this exist. If I every have to return, I will pick this hotel again. Side note, there is renovations happening at the hotel. The other floors did seem dated. Also if you find an honest taxi driver, try and get their contact info, so you can use them for other trips. All in all a good hotel.

In the site Check in at 2pm, We arrived at 3:30pm i do check in but we get the room after 1h45 min bad management and there is no communication between reception and house keeping to make the room is ready to the guest. On this time too many complaints from another guest the same problem.

the hotel was old and smelly. It was noisy and had the facilities I expected. exercise room was dirty and the equipment was broken. I rate the hotel Max 2 stars.

First day, kept as waiting when the check in time was 15:00 , made as wait half hour till we got our room, when we asked why u taking to long the response was if you don't like waiting than go in a rude way . Once we gotbto the room the safe was not working, i complaint, they tried fixing it but they couldn't, in return they should've give me Alternative but no. There was lady doing breakfast making paratha, i ask to make me fresh hot paratha for me , she turned around started being rude , saying there is ready made one take those one very rudely, the bath tub was very dirty

Great place to stay in agadir city . I like everything about it place very clean great customer service very close to the ocean has in side parking

Great place to stay in agadir city . I like everything about it place very clean great customer service very close to the ocean has in side parking

refused me to stay at hotel after checking in? Apparently i needed to go to the police station and provide them with a letter never had a issue with any other hotel in Morocco before!

I have stayed at this hotel thinking its family friendly as it says, no kids club were open, no amusement for the children, pools were always cold, poor customer service, very bad experience would not go back at all.

Horrible hotel staff. We were humiliated by tge staff we were treated badly. I reported that to expedia on the phone.

This was a really beautiful hotel. The location of the hotel is amazing. It's close to the beach, restuarants and supermarket (if you want to get any extras). We had the sea view room which was absolutely gorgeous waking up to the view. highly recommend.

Bad thing is they didn’t give us kitchen, they locked the kitchen door so we couldn’t access the kitchen. I had this same apartment last time and got the kitchen, now they said i have to pay more for kitchen which is stupid because online there was no option for kitchen or anything. I am very disappointed with this.

No Wi-Fi in the room and had to leave the room to get Wi-Fi signal. We were also promised Dinner on arrival when we booked, which was refused when we arrived. Strong drainage smell in room 1604. They also refused to provide us with an iron when we asked at reception. This hotel is located in the tourist area so must avoid if looking for quiet location. The only positive was spacious room.

No Wi-Fi in the room and had to leave the room to get Wi-Fi signal.We were also promised Dinner on arrival when we booked, which was refused when we arrived.Strong drainage smell in room 1604.They also refused to provide us with an iron when we asked at reception.This hotel is located in the tourist area so must avoid if looking for quiet location. The only positive was spacious room.

The hotel looks really good in the pictures but is in fact very misleading. The rooms are really dirty and has ingrowded dirt and stains on the floors and really bad smell in the bathroom. When I told the man in the reception about it he said they would clean it but they didn’t. The people working there are in general very rude and unprofessional, they ignore answering questions and act a little condescending against women. This hotel doesn’t care about the guests they just want your money. The pool looks good too but is in fact ice cold, and they gym is really small. I would never recommend this hotel to anyone and I’ll never stay here again. Only good things are the beds and that the man carrying the bags to the room is really nice, but that’s it.

Nice clean rooms with balc9ny, wifi doesnt work in the room

Good modern hotel, food good, good location.

Nice and clean hotel staff are 5 stars the hotel was close to every where Thank you

Nice and clean hotel staff are 5 stars the hotel was close to every where Thank you

Our experience at this hotel was very good, the staff were very nice and a big shout out to Reda who made our stay even better. He helped us with any problems we had and went out of his way to ensure we have everything we may need in terms of things to do in agadir and reccomndations on where to get certain things from. Interacted with us very nicely and I can honestly say we are gonna miss Reda a lot.

Our experience at this hotel was very good, the staff were very nice and a big shout out to Reda who made our stay even better. He helped us with any problems we had and went out of his way to ensure we have everything we may need in terms of things to do in agadir and reccomndations on where to get certain things from. Interacted with us very nicely and I can honestly say we are gonna miss Reda a lot.

We stayed for 7 days, the hotel was great. Extremely friendly staff all the way around, restaurant were in 5 minuets walking distance. The beach was clean, nice and relaxing

Room was great, however staff were poor. Poor customer service at all levels. The air conditioning did not work, and it took three days for them to send an engineer to make repairs. The engineers just changed the settings and claimed it was working, when it wasn't. Additionally there was no wifi in our room. We contacted the hotel to provide a booster agin they said they will but did not. furthermore the hotel has a facility for tourist to exchange their money, between 2-4. Everyday we would go ask to change but staff say they don't have no money from the bank. Staying for 6 days, all service were not provided adequately. Laundry has also taken more than 24 hours where we had to contact staff to receive our clothing. It's a shame I had to write this review because the rooms were lovely with lovely views. It's just unfortunate the staff were absolutely poor with the customer service side of views and getting things done.

hotel standards are very good and have a lot of facilities available

hotel standards are very good and have a lot of facilities available

Room was great, however staff were poor. Poor customer service at all levels. The air conditioning did not work, and it took three days for them to send an engineer to make repairs. The engineers just changed the settings and claimed it was working, when it wasnt. Additionally there was no wifi in our room. We contacted the hotel to provide a booster agin they said they will but did not. furthermore the hotel has a facility for tourist to exchange their money, between 2-4. Everyday we would go ask to change but staff say they dont have no money from the bank. Staying for 6 days, all service were not provided adequately. Laundry has also taken more than 24 hours where we had to contact staff to receive our clothing. Its a shame I had to write this review because the rooms were lovely with lovely views. Its just unfortunate the staff were absolutely poor with the customer service side of views and getting things done.

Very nice looking hotel, good facilities, great location. A great gate away destination! I recommend this hotel to everyone.

The staff at the hotel were very friendly and helpful. It was easy to get to the beach and some restaurants a short walk away. The food at the restaurant was nice and a lot to choose from.