Great stay. All staff were helpful and very friendly. For some reason we had an ADA room. The shower was zero entry and flooded the bathroom every time we used it. It also needed some maintenance/updating. Other than that we were very pleased and would definitely return. Thank you!

The pool was heated, but needed some vacuuming. The hot tub seemed too forceful. Bathrooms could have been cleaner with multiple hairs found everywhere. Short drive to falls and Cayuga lake.

The hotel was very clean, and our room was just as advertised. I especially liked the dark colored make-up towels. The pillows could have been more firm.

We have been staying here whenever we go to Ithaca over the past few years because it is comfortable, clean, quiet, and convenient, and they had great breakfasts. Unfortunately, this time the quality and variety of the food items has deteriorated. I hope they resume the great quality and variety next time we go back.

Nice place , quiet The carpet needs to be replaced

I was attracted by the "airport shuttle bus" service, so I booked a room, but when I requested this service at check-in, I was told that they did not know if there was a driver available, and in the end I could not find one. I also requested a cab reservation at the same time, but the cab had not arrived either, leaving me with no way to get to the airport at all. If the reservation for the shuttle bus service is separate from the stay and needs to be made in advance, that instruction needs to be more clear.

Family oriented

The room was fine/adequate. Beds were not particularly comfortable, although the bedding was nice. The best thing I can say about this Hotel is that you get two rooms with a door between. The rooms were spacious It was expensive and certainly not up to what it should have been for the cost. we had an issue with the shower/faucet and continually running water. Furthermore, the shampoo container was completely empty and 10pm after a long day to get into the shower and find there was no shampoo was extremely frustrating. It was pure neglect on their part and when I mentioned this in the morning on check out, I got an attitude from the front desk. The woman said to me “this could have been easily resolved with a phone call “I guess I should have gotten out of the shower/gotten dressed and had somebody bring shampoo up at 10 o’clock at night. What an inane remark ! I certainly could have received a more gracious and apologetic response. Only other issue was that one of the two elevators was out of service and we were on the third floor. Therefore, we had to drag all of our things from one end of the hotel to the next in order to get the elevator on the other end of the hotel. It was out both days we were there. I think it would have been appropriate to issue some sort of credit towards our stay with all of these things, but nothing was offered.