I was attracted by the "airport shuttle bus" service, so I booked a room, but when I requested this service at check-in, I was told that they did not know if there was a driver available, and in the end I could not find one. I also requested a cab reservation at the same time, but the cab had not arrived either, leaving me with no way to get to the airport at all. If the reservation for the shuttle bus service is separate from the stay and needs to be made in advance, that instruction needs to be more clear.

Family oriented

The room was fine/adequate. Beds were not particularly comfortable, although the bedding was nice. The best thing I can say about this Hotel is that you get two rooms with a door between. The rooms were spacious It was expensive and certainly not up to what it should have been for the cost. we had an issue with the shower/faucet and continually running water. Furthermore, the shampoo container was completely empty and 10pm after a long day to get into the shower and find there was no shampoo was extremely frustrating. It was pure neglect on their part and when I mentioned this in the morning on check out, I got an attitude from the front desk. The woman said to me “this could have been easily resolved with a phone call “I guess I should have gotten out of the shower/gotten dressed and had somebody bring shampoo up at 10 o’clock at night. What an inane remark ! I certainly could have received a more gracious and apologetic response. Only other issue was that one of the two elevators was out of service and we were on the third floor. Therefore, we had to drag all of our things from one end of the hotel to the next in order to get the elevator on the other end of the hotel. It was out both days we were there. I think it would have been appropriate to issue some sort of credit towards our stay with all of these things, but nothing was offered.

Very nice

The rooms were clean and comfortable. No smell! (Sorry, but this is big! I swear I have a bionic nose!). You can travel light and last minute when staying here — full bottles of shampoo, conditioner, body wash and lotion are provided. Perfect location for us visiting family In Lansing and in Trumansburg. Breakfast was AMAZING! Plenty of staff keeping an eye on things and being so quick to help and refill dwindling food items. Lots of variety and all quality. Played basketball With my teen outside, sat out and enjoyed the fresh air (until someone lit a cigarette . The pool and hot tub looked nice and clean but we didn’t take a dip. Weight room looked nice, but we didn’t walk in to see or use. Hope to may our way back here again for a longer stay

Very comfortable room and bed. Showerhead was weak. Breakfast was not what we are accustomed to at Hilton properties. No ice machines (?). Would encourage more recycling stations. Hot tub didn't work.

Perfect place for a nice overnight stay. Clean room and courteous staff.

Everything was great. We were there 4 nights.

It was very clean and nice. My issue is our room was not ready when we got there. We had 30 min to get to a wedding. We had to change clothes in the bathroom. My husband was told he could use the shower by the pool, so he did. No towels. He had to dry off with paper towels. Our room was ready almost 2 hours after it was supposed to be. If someone had texted us earlier that we would not be able to access our room, we would have changed before we got there. For what we paid for that room (about 3 x more than avg normal rate), we should have had a five star welcome. Not a public bathroom as a dressing area.

Awesome place for family!

The Hotel was very nice and room was quite comfortable. In easy distance to all of the sights we wanted to visit. Too many Waterfalls to count!

Pleasantly surprised for the price! Clean, spacious and staff very friendly. This was the 3rd hotel of our trip and by far the best!

Room is specious for 2 to stay, and nice beds.

Did not expect it to be so loud and hear so much traffic from route 13. Was convenient to get to most parts of Ithaca.

Everything was perfect

A distance from Cornell, this hotel has parking and the roads around it aren't crazy like within the university area. Not far from Sapsucker Woods. A lovely breakfast buffet, and very friendly staff. Rooms area comfortable and have a kitchen.

A good and quiet location.Room is large and convenient.

The room was very spacious and the breakfast was fine. Hot breakfast limited in choices. Parking around the property was fine. Access to the hotel as well.

Clean property

This is our favorite place to stay in Ithaca. The location is convenient, being very close to the highway as well as two malls, the rooms are spacious and quiet, and the breakfast is better than most other places.

Nice property. Clean rooms and good brealfast in morning. Fitness center had a good selection of cardio exercise equipment.

It was a great getaway spot and we’ll be back for sure - it was a little tough to be in the pool, it was honestly the coldest hotel pool I’ve ever encountered, like an icy lake, frigid! But the hot tub was super warm and many times we had it to ourselves which was a treat. The pool maintenance guy was so great, the checkin folks were lovely. Any down side to the stay was a desire for a bigger gym (and stricter rules about kids and people who don’t use a gym just playing on the equipment and running wild like it was a playground, that was a shame), but there’s a planet fitness nearby so that was easy. We love staying at homewood suites with the kitchens which is easier for families with picky eaters/kids. It was a shame though that the breakfast was a little haphazard- would’ve preferred yogurt without candy cereal like trix, just plain yogurt and fresh fruit is great. Everything felt safe here, it’s not a super high end hotel, it’s perfect for a longer stay, a getaway with Ithaca to explore nearby! We’ll be back but honestly will have to bring wetsuits to venture into the pool with our kid!

Lobby is comfortable and clean. Nice place to hang out and play games as a family. Room was clean, beds were comfortable. Breakfast was very good. Front desk people were friendly.

We really enjoyed our stay! The room was spacious and had a full kitchen. Great breakfast with lots of options. The hotel is near a shopping plaza with all kinds of stores.

met the expectations room was huge parking was free

Excellent staff, excellent property.

The hotel was nice and clean, the staff was kind. My family and I had a great time during our staying. Breakfast was delicious as well.

Wonderful, clean stay. Could use a softer mattress but other than that 5 stars

Pool was nice and warm,hot tib was too hot for me though,but my wife loved it. We'll definitely book here again for our next trip.

I came to Ithaca for family. I stayed 3 nights. I enjoyed the pool, breakfast, suite, and friendly personal.

Great stay. Only glitch was they didn’t add my Hiton Honor points and I didn’t get my welcome bag at check in. Hotel is clean and comfortable. Breakfast is a nice addition.

William was an excellent host. So helpful and pleasant with check in and setting up the rooms. Receptionist was very friendly as well