The rooms were clean and spacious. The customer service at check-in was not good, and employees were not friendly. Later that night I needed to call the hotel from where I was and nobody answered the phone.

it was a nice clean place to stay in for the price

Nice place. Easy drive to places of interest

Beds are too high for most people. Hotel never mentioned that they offer foot stools until I complained. Doors didn't work, had to have key cards replaced at least 4 times and still door wouldn't lock when leaving until 4th day when maintenance repaired it. Room carpet needed shampooing. Hotel has hidden charges for each reservation (we had to make 2). Still waiting to hear back from hotel as to why these charges were made.

Good spot for a Tennessee football game.

Surrounding area is not the best. However the hotel is clean

It was a very nice stay and quiet we were by the elevator and heard nothing. I give it an 8 out of 10

Clean and convenient.

Everything was good minus o went to take a bath and the tub was nasty. It had dust that was like a film on tub because wasn’t cleaned and the dust was getting wet and so was drying to tub. Otherwise the room was clean.

We made our reservation online a couple of weeks before our stay. However, as our party of four were minutes from arriving we were contacted, stating they could not honor our reservation. We were told because we lived closer than 50 miles we weren't eligible for accommodations due to the owners policy. Obviously this was highly stressful with a non refundable room and no alternative. Fortunately I was able to get the manager to agree to let us stay as we were going to a non profit fundraiser soon after arriving. This arbitrary policy should be known through the hotel website as well as 3rd party vendors who book on their behalf. The staff and accommodations themselves were fine but I wouldn't stay again otherwise as a Chioce member.

The bed was so comfortable.

Accommodations were very meh... Not fabulous, but not the worst. The room was clean. The A/C was weird -, well, there's the wall unit that most of the mid-tier hotels have. Those A/Cs are usually operated by nobs, but there was a thermostat hidden in the room and it's location wasn't super noticeable or obvious. But I guess I could've looked harder. Breakfast was acceptable, though, it lacked options for protein-, since I'm on a special diet that was extra disappointing. My flight arrived early in the morning. Every other hotel chain that I usually stay in like the Hyatt or Marriott or even Holiday will bend over backwards to get me checked into a room earlier in the day. Not this property. It was about 9 or 10am when I arrived, the front desk lady told me that I could wait with my belongings in the lobby until 3 o'clock. The listing says that the location is downtown- it's not. But because of that, I didn't initially order a rental car. After taking a Lyft 25 minutes to this hotel from the airport, I ended up having to get another Lyft to take me over to the Budget rental car place up the road. Just so that I could at least go do something until the afternoon when I'd be able to check in. Is it the property's fault that I arrived early? No. But could they have done something to make sure my stay was not marked by this inconvenience? Absolutely. There were no real issues with it. A friend of mine pointed out that I guess I'm just used to bougier hotels. So, 3 stars...

Very nice, friendly, and clean with a great free breakfast! Enjoyed our stay!

All good. Nice to have protein offered in the included breakfast.

Quality breakfast options, friendly attentive staff. Clean, quiet and comfortable room. Very good value! John L. Wilmington, NC

Property was neat and well kept. It was quiet and had all we needed.

Very relaxing

Bed was super comfy. Enjoyed our one night stay. Very convenient location. Would stay here again.

Very clean, beds were comfy and breakfast was very good also. Large spacious room perfect for family with kids. Would definitely stay again.

Convenient. Clean. Very comfortable beds

The room was nice for what we needed. The kids were able have their space in the couch area while we had our space to wind down after a 12 hour drive. The workers were very sweet and helpful. Breakfast was fair. Very crowded. But a good variety.

We were down for softball tournament. It met our needs and front desk was fantastic. Best check in ever!

It was good

The hotel was good and the staff people were very polite.

We had a good time

Everything was fine except the toilet in our room wobbled which is unnerving

The room was very clean

We stayed here with my toddler and it was a quiet and clean hotel with a decent breakfast

Comfy bed!

my bed was not as comfy as advertised

Super, amazing staff. Nice breakfast.

Very nice and updated rooms