Excellent service and facilities

The hotel is almost perfect. Restaurant, Spa, gym, the rooms are more than confortable! At 2 minutes from de old town. But by large the best of the hotel is the kidneys of the people in all of the areas of the hotel. Great experience

Loved it

Excellent location

The staff was very friendly, the hotel was clean and beautiful. It’s close to the heart of the city and easily accessible.

It was perfect! We were 4, my husband and two girls, reserved the family suite, they arranged two beds for them. Everything was so comfortable, service was excellent! Love the hotel, the garden restaurant everything.

It was a five star property and a five star experience. I was not happy that I did not receive my VIP benefits.

Grand Mark Hotel is grand indeed. Location is very convinient, close to main attractions. Service is impeccable. Ambiance is great. A garden is ver peaceful. Size of the rooms is on a large side, mattress and bedding extremely comfortable. We got an upgrade and were extremely satisfied with our room. Loved the hotel.

Very nice hotel and staff

Great location, clean and friendly staff. Would highly recommend.

Amazing hotel, the best in Prague, staff is great, location is great, hotel is great. Highly recommended

Location is amazing for seeing the sights, shopping, restaurants. Hotel is quiet. Staff is fantastic, especially the Porter Bilal. Front desk terrific. Olga the concierge also very helpful. Garden restaurant great for lunch or drinks.

Excellent hotel!

Top notch staff!!

great location

It was fantastic and centrally located.

Should start with the Good: staff most of them are awesome, some clearly tired, annoyed and simply give a s&$t about your stay. Breakfast was great, recommend you to pay when you book cause not like other hotels paying at the location is more expensive not too much but more. Not to bad, baaad and baaad: not sure how hotel can get a status of “ part of World Leading Hotels “ status but this one must have paid to get it :) the Hotel is 3 stars on a good day( please remember majority of staff are still five stars), carpets are soiled/dirty, the place needs remodeling, new paint, carpet clean and most importantly take care of the stench!!!!!! The stench is something else - smells like public restroom, sewage in some areas. They will say it is from outside but one can smell, feel it on the sixth floor. Ownership must do something about it, please! Will not get into details but have a lots of proof on all I have written; how the some staff “ tried “ to handle all this situation. Hotels.com charge was much higher then majority of whom staying hotel paid as well. Paid close to $400+ per night and felt like I was paying $50 per night and was treated such from some staff.

You cannot describe the excellent service of all the staff who work there, they do not miss a single detail.

The hotel is perfect! Located in the middle of the city center. The stuff is very helpful and we were upgraded for a very nice room. The only problem was that the heating system didn't operate well and the bath was too high and a bit complicated to enter in.

Unfortunately we were not informed ahead of our arrival that the pool and spa were closed on the two days we were staying at the property. We were offered to use the facilities of another hotel 1/4 mile away but that simply dies not cut it. If we had been told beforehand we probably would have gone elsewhere.

I booked this hotel as a surprise for my husbands birthday and as it seemed to be in a good location and within walking distance to all the main tourist attractions Definitely chose the right one, hotel itself was lovely and our suite with a large balcony was fantastic, and very big Prague is a beautiful city and staying here & being so close to everything was a bonus as we walked to everything.

Beautiful hotel, was given room upgrade, early check in, late checkout and a bottle of wine per stay. The hotel is also near places of interest and train station.

Wonderful hotel only a 10 minute walk from the main square. Great outdoor restaurant and bar area

It was an amazing stay, excellent service, and great location. Concierge Bilel and front desk Andrea presented great welcome and detailed service, I felt very comfortable during my stay.

Location is crowded side alley..picture on website is misleading..rooms have poor ventilation and thermostat

Good location….walkable. Staff was super!

This is good area to lodge

Horrible hotel horrible experience beautiful city

Excellent hotel. We had a king suite, very clean and comfortable accommodation. Great location.

Great location! 5 minutes walk to old town square. Helpful and efficient staff. Spacious suite on 6th floor. Wonderful garden serving breakfast, lunch and dinner. Live piano music. Highly recommend this hotel to anyone visiting Prague. Will return for sure!

My husband and I stayed at The Grand Mark for 3 nights. We loved everything about this hotel. This is a beautiful hotel. The staff are kind and helpful. The breakfast was amazing, they had a wonderful selection. The room was spacious and welcoming. If we go back to Prague, we will definitely stay here. You can walk to all the sites.

Beautiful hotel. Service was top notch. Room was spacious, full of amenities, spotless and attended to multiple times/day. Greetings were always kind and abundant. The restaurant was wonderful and the setting quite inviting. We thoroughly enjoyed our stay and will make this our home away from home again when we return to Prague.