Close distance to attractions. The gym and pool open from 6am to 10 pm. Friendly staff.

This is a beautiful hotel with a warm and helpful staff. We had a room with 2 beds and a sitting area. It was clean and well appointed. The maid service and turndown service was excellent. The hotel is in a busy street area and lots of drivers honk their horns. We ended up getting used to the street sounds, but if you are sensitive to noise you may want to ask for a room not overlooking the street. The breakfast buffet area was lovely. It overlooked the trees. There were many food items available. The gym was on one of the higher floors and had a beautiful view of the city. We ate in several of the restaurants in the hotel and they were great. I would definitely stay here again.

Staff very helpful

Excellent service, we love the restaurant, delicious food we highly recommend. Great chefs!! Most beautiful hotel in Mexico City

Old area

The staff is very attentive and helpfull. The location is great because it is close to everything and many places are within walking distance

Excellent but unfortunately last day they charged double my airport transportation

Good hotel…. Nothing spectacular like Sofitel

Wonderful location and great service. Beautiful and clean rooms

Exceptional service from the front desk, to the gym and restaurant. Great English. Multiple vegan options for my wife. Already booked our next stay!

A wonderful stay. Excellent property with even better service. The entire staff went above and beyond. The best service of any hotel we've ever stayed at. Well Done, and thanks!

Incredible hotel, fantastic staff. Come stay here!!!!

Not a 5 stars hotel.

This hotel is top notch. The staff is lovely and attentive. The room was clean and luxurious. We felt at home and comfortable.

The hotel staff and concierge desk were amazing.

El trato del staff fue perfecto. Las instalaciones del hotel igualmente espectaculares

Food in the restaurant was just okay.

A beautiful hotel in a great location. Wonderful service and a breakfast buffet that tops them all.

The room was wonderful, but it was really the service at this hotel that was next-level. Our butler Brenda took care of every little detail. For example, after requesting ice a couple nights in a row, ice started appearing before we even got back to our room for the evening. We’re not fancy people, but it was so lovely to have someone thinking about our needs before we did. The concierge desk was also amazing and set us up with an excellent private tour of Teotihuacán. Ask for Juan Manuel for your tour guide. He is so friendly and SO knowledgeable. I’m a history professor and he has the knowledge base of graduate student. He knew the myth, he knew the history, he knew the significance of both. He had someone show us where the pigments for the stucco paintings came from, and he talked about the environmental consequences of using those pigments. It was an incredible tour! We only had one problem, which is that our reservation was supposed to include free breakfast but Expedia did not communicate that to the hotel. We got it straightened out for a couple of meals but were still charged for a couple. Breakfast wasn’t overwhelmingly expensive, and it was very good, but I still would have preferred to save that money and put it towards the tip for all the excellent service we received.

Excellent!

I love the elegance of the place and great amenities.

Incredible experience we loved this hotel and everything. Very minor comment pool was small but everything else was incredible

Staff bent over backwards to make sure everything was above and beyond expectations. Personal Butler Brenda provided a very thoughtful and kind welcome. Martin, Ulises, and Roberto in the Diana Restaurant were all excellent waiting on me like a rockstar. Chef Tirado even came out to the table and served me, and my guest, customized gelatin spreads he created on his own to surprise us after we asked for something not on the menu. I felt like the common denominator from ALL the staff we dealt with from the doorman to the spa employees was to make everything perfect in a personalized and effortless way. One of the head guys, Ivan, included me in the champagne ritual and asked for feedback, specifically. We told him everything was excellent and if we could only bring one observation to his attention was the bathroom in the room 1209 where we stayed had grungy grout and the silicone to finish the tile seams were needing attention in the bathroom. After making the comment I also realized the wallpaper disrepair was not in-line with the overall tip top shape of the property. The plumbing on the third floor Men’s restroom (near the front desk) where the toilet pipes meet the wall in 2 of the 3 toilets was also not all the way installed properly although they functioned.

The overall hotel experience was nice. The front desk staff was pleasant but not especially helpful or accommodating of any special requests. The butler service was disorganized and the hotel restaurant staff was very under trained. That said, excellent location and we would stay here again.

Love love my stay at the St. Regis CDMX. This was my first time staying at a St. Regis and my expectations were high. They exceeded that!!

Mostly fantastic - since Mexico City is at a "high" elevation, some more bottles of water in the room would have been very nice. When I asked for extra, 2 additional (small) bottles were provided - which was OK but barely enough (per day).

Beautiful hotel with great location: On the famous Paseo de la Reforma, Chapultepeck and Anthropology museum just a few minutes away; less than1 mile walk to Roma and Condesa, 2 miles to Polanco and historical city center. Wake-up calls with complementary coffee services.

The service and rooms were above exceptional. We felt like the hotel was very central to almost everything too. The area is very safe, easily walkable and the staff ensures that the hotel has proper safety guidelines in place too. We loved it and will be back.

Great service. ⭐️⭐️⭐️⭐️⭐️

Good location

Good location

Beautiful, spacious & confortable.