This is my second experience in this hotel. The staff is friendly but it is always too long to have access to the room! They have a huge problem of parking it is always full and they are asking clients to use another parking not owed and managed by them. Another reason why I will never go to this hotel, is the lack of renovations!!!

Ok

It was good staying in Movenpick. It’s just big so get lost sometimes!

Excellent property as always recommended 👌

Hotel is the best beautiful surroundings good food great service

Awsome hotel

This hotel is what you would expect from the movenpick family of hotels. It is a large hotel but has lots of things to offer tourists. The rooms are spacious and do housekeeping twice a day although the evening housekeeping visit was a bit hit and miss. Bottled water is provided to your room whether you are all inclusive or just B&B. The all inclusive option has taken over the hotel which means visitors such as ourselves paying for meals and service were in the minority. This brings with it its own issues, such as different quality of drinks - for those paying as you go. Constantly having to reiterate that you were not all inclusive so you could get the good brands! Sabir round the pool and Kamal drinks water round the pool have got things all sorted round the pool. They gave excellent service and treated with a smile. The worst experience by far was breakfast where the waiters were a very unhappy bunch and took ages to provide you with drinks. The food at breakfast was excellent just poor service.

Excellent hotel will stay ma y times

Would recommend. Luxury hotel. Good eateries. Nice rooms. Clean. Lovely setting. Difference between a 4 and 5 rating for me is that housekeeping could be better and some staff were not very friendly nor helpful (mainly front desk). Very good otherwise.

Not bad. Location isn’t great. Buffet food 2-3/5.

Wonderful stay- I only had breakfast but it was really good with a variety of local fare and international foods. Staff is helpful and the Spa is TOP NOTCH!

In the heart of the city, staff were lovely and friendly food was delicious all in all a great stay, highly recommended.

In no world is this a 5* hotel, far from it! The only 5* thing about it is the view from the terrace. Staff has such bad attitude, ESPECIALLY the security at the parking. Except a few people, namely 2 guys at the beach and 1 gentleman and a girl at the lobby café. The rest were equally rude, hostile and unprofessional to say the least. First Room was dirty, had hairs all over the place. Sink and bathtub were blocked. When informed, the guy changed my room, no apology whatsoever. Second room was cleaner but extremely noisy on certain evenings as it’s next to a nightclub, so loud music until 3am+. When I communicated this to the receptionist, instead of apologizing or offering to change the room, she made the joke that the nightclub is making a good ambience for me. Parking situation is horrible, always full! Not directly accessible from the hotel lifts. You have to walk out and take the stinky sewers smelling stairs. Not to mention the attitude of the guy at the entrance gate. The breakfast service was a joke, I go in all tables are dirty, i ask the waiter to clear up the table for me, he clears the plates and leaves the coffee cups, the paper mat and all the crumbs on the table. He didn’t bring the cutlery until i fetched it myself. I go to get some juice, no glasses. I go to get a crepe, no plates. No name cards on dishes. Other than that, furniture in the rooms was very old. And no food from outside is allowed which is ridiculous. Accor should tackle this asap!

The hotel is amazing. Just the breakfast could be better.

I am soo disappointed by my stay at this hotel. I didn't expect it to be as good as the 5* hotels in the west but this was way from it. Some of the key highlights: - you are not allowed guests in the hotel. - you are not allowed to take things from outside in to the hotel. I tried to take a water bottle in side and they took it off me. - the staff are really rude. - help desk is constantly busy so you don't get a chance for any assistance. I asked for an iron 5 times and still didn't get one. In the end I gave up. - when I got my room, it smelt bad like a plumbing problem. Went to the desk to get it sorted, they said they would check but nothing happened for the duration of my stay. I wouldn't recommend this hotel to anyone.

Looks like the best place in the area, beautiful beach, beautiful pool. I highly recommend. Have breakfast near the lobby, the downstairs restaurant is way too crowded. Make sure to visit the Sousse castle museum and the Roman colosseum in el Jem, also Carthage if you can 😃

Bad hotel, the bathroom is full of water, there are also sounds of elevators. You cannot sleep. I spoke with the staff at the reception as well as the manager, and I explained the problem to them frankly. They are not cooperative. I do not recommend this hotel

Great location, in the middle of it all! Well maintained facilities.

Overall the stay at Mövenpick was average!! Nothing like any other Mövenpick . Some of the car park stuff were rude and unprofessional except " Chawki " whom was really helpful attentive and professional. The food at the restaurant was identical every morning for 14 straight days to the point my wife and i decided to go elsewhere for variety. "Ibrahim " was the saviour tbh : great service with a smile that made the breakfast pleasant.

The night clubs next to the hotel they close late and it’s kinda annoying but this hotel is the best in the aria.

Wow, what a great hotel!

Very luxurious and friendly hotel. Thanks for a great relaxing weekend

Excellent property, although a mite distant from the medina.

Warning to Muslim women who cover up and want to use the pools, they will not let you in the pool wearing a burkini or your head covered. Looks like they are following the same rules as their former colonial masters the French. We had problems my wife was asked to leave the pool and she refused asking them to call the police and then 3 managers turned up and she still refused to come out. I saw them refuse other Muslim women refuse entry to the inside pool whilst being covered with swimwear.

Bad hotel

Excellent

Parking should be larger

Parking not available on premises, tv not working.

Everything was great In this hotel, hotel was clean and well maintained , staff were very supportive, also food was delicious, I really enjoyed it, definitely I will book again next time .

Pleasant hotel. Clean and well appointed rooms. Great lobby. Excellent customer service. Safe.

The hotel service is always great. It was our first time staying here during the winter period. The only thing I didn't appreciate as much is going to the restaurant at the reception area for supper time. It is quite small with no table big enough for 6 people. Either 2 or 4 people tables. It was a bit awkward and tight during meal time. The food was great yes, just not as confortable as what we are used to or expect for this type of hotel.

great service and great staff definitely on the best hotels I stayed at