I like it

Was very quiet staff were very helpful

The room has a lot of ants and the staff has no experience in dealing with visitors

Property old ac leaking no drinking water

Safe

I think they are extremely under staffed. To request anything took minimum half an hour, even for a pool towel or to print a document. Was not able to order soda water to the room for room service. Really?

Nice location

Property is good, getting in and out of property is on a very busy road on a hill so a bit difficult, otherwise its good

Deposit has not been given back to my miles and more account! Why?

Hello, All the photos are nice before you book, but after your stay, you'll discover what's behind the scenes. -Theft or disappearance of money (very serious but a reality) -Faulty air conditioning - The state and cleanliness of the room is very worrying (partial cleaning, broken wardrobe doors, Jacuzzi not working). And finally, aggressive reception staff when you ask for the bank pre-authorisation to be cancelled, which in reality is a payment with reimbursement within 15 days. Don't be fooled by appearances, stay away from this hotel!

I always choose to stay at this hotel when ever I go to Phuket staff very friendly and always helpful . Hotel is always very clean and comfortable highly recommend to any one looking for a nice place to stay .

We got 2 rooms by the pool and the view is beautiful

I love this hotel so much. I made a separate reservation 2 times but when I checked in we got the connecting room which I like a lot because I stayed with my family

8 members of staff behind the desk and your stood waiting for a while service very slow

It’s a 3 star at most. But good for a few days.

Room was very nice. Big & clean. The staff ability to communicate was lacking Taxis are difficulty to get. You must order one in advance.

Great hotel

when I checked in, I was shocked at the cleanliness of the bedroom and the jacuzzi. There were dust and had an odd smell that was quite unbearable. I contacted the receptionist and they sent the cleaning crew 2 hours later. The water in the jacuzzi was disgusting and I didn't dare use it. On Expedia website, it showed that the 2 bedroom King sized beds, however it wasnt the case. We had 1 King Size and 2 double beds in the other room. When we queried the hotel staff, we were told that Expedia had misrepresented the details and all their 2 bedroom suites does not have 2 king sized beds. The laundry service was also an issue as I had to get them to iron the clothes as to was crumbled upon delivery.The breakfast was the worst I have ever had as the variety was limited and I am glad I had other options for breakfast outside the resort. During one of the nights, there wasnt any water supply for 4 hours and I had to use the public shower room to get changed as I had dinner reservations and was getting late.

Our room was very comfortable and large. Spa was not usable due needing repair. A lovely resort but getting a bit run down. Good room service and nice resturant on site. 10 mins to Patong but otherwise quite isolated on hill with nothing accessible by foot. Lovely view of hills.

Staff are friendly and are willing to help when you need it

Ample and comfortable room. After reporting that the Internet and phone line were not functioning in my room the problems were never fixed. Customer service at the front desk is mostly dysfunctional.

Do not stay here at all costs. One, this hotel does not have bilingual staff outside of one woman Tanisha, who was incredible. But everyone else has no idea how to help or understand you if you speak another language. I was assigned the wrong room, and ended up ending my stay early before even getting the correct room. The staff is rude. The hotel is not clean, and I had lizards, spiders, and frogs in my room. The water also cut off while I was in the shower for hours with no warning and no apology. I eventually called Expedia to be transferred. This hotel is terrible, old and the restaurant staff even flat irons their hair behind the bar while serving you. Do not stay here, you will have a terrible time and there are so many better places across the street and down the road that’s completely night and day. Tanisha I hope you escape that place as they don’t deserve you.

Compared to the pictures on the hotels website, the hotel looked like a neglected version of itself. Upon arrival we had to get our sheets changed due to stains on them. The hot tub on our patio was dirty. On the walls it was patched up with puddy. The food in the cafe was pretty gross and tasted packaged. The gym was neglected and dirty. The bar at the pool was completely empty. They also force you to put down a 3000 TBH deposit in cash on arrival. I wouldn’t suggest staying here.

Hello was a nice stay ...all good. The pool bar service was perfect and everyone very kindly

This was the absolute worst hotel I’ve ever stayed at. I was very surprised considering it is listed as a 4.5 star luxury. M

Very low standards. Had a rat running around in my room and didn't have any hot water for half a day. Definitely not a 5 star resort. Was so glad when I left that place. Wouldn't recommend to anyone.

I’d like to rate it at 1 in all honesty but I need to give the workers here the benefit of the doubt. The room is not clean. Check your sheets. The towels were questionable. The TV broken. The sink is terrible. AC works but is not temp regulated so it runs all night long. The sink has high pressure water with it splashing at you. There is no way to adjust it. Bath tub water comes out to be yellow. Knob in the bath tub broken. Shower was the only proper thing working. Jacuzzi is nasty. It just doesn’t get cleaned and who knows what goes in it. My stay was below average and this is supposed to be 5 star hotel. Sadly, it is not. FML, it was like staying in a single room hostel. Location is terrible. I would not recommend it to anyone who would like to go to the beaches. Traffic is horrendous from the start and does not seem safe for anyone to be driving out of the resort. Cheers from an American who regularly travels.

Property is on a busy road and not accessible to walk out to local spot. If you’re stay at the hotel it’s nice and quit. Everything is on a hill

Having a scale in the rooms!! That was unique! Although staff did not understand English well, they were very polite and helpful! Loved my family holiday there

Staff was so helpful clean rooms and close to town.

The property was peaceful and the staff friendly and helpful. I did notice that the fire extinguishers close to our villa were non complient.

Staff were wonderful