The hotel is not that big, but its location is great. Close proximity to the beach, shops, and restaurants.

Very old and not well kept. Staff very nice but all very young (not a single mature person in the business). Very very basic. Plain breakfast, not super clean.

Untrained and unfriendly personal. Obsolete installations. Low maintenance. Cero technology. No knowledge of hotel management. No support to customers. Lousy restaurant and poor food quality. I strongly recommend to take them out of Expedia.

There is no elevator, but property centrallly located with many food options and souvenir shopping

The hotel did not have wifi The property refused to fix the tv in the room The rooms do NOT look like the photos. I do not recommend this property

Muy limpio,tranquilo,comida exelente.

It’s ok

Need to use softener for the towels. They are so hard and the smell is no good!!

No fue la habitación por la que pague las sábanas estaban sucias la habitación no tenía luz los bombillos estaban quemados no tenía agua caliente

This was the worst hotel we’ve ever stayed in. The rooms are nothing like the website. They gave my husband and me room with 2 single bed, after we purchased JR suite. Than they moved us in another room with double bed with windows all blackened. The floor was dirty, the shower was full of mold and the bed was like a cardboard. The first night we stayed in the A/C was sooo loud and making horrible noises, that we couldn’t sleep. We left the next morning. The front desk when we checked in were not helpful at all. They even make us sing check in note with everything in the room and told us we will be charged for everything. Plosive you’re money and run away from this place

It was okay

Never was able to check in because only had one room

Never was able to check in because only had one room

Dis not have my reservation

This is a cozy and cute boutique hotel with a amazing staff . The breakfast is really good compared to most other places . Only small complaint is out of there control we had a power outage and it was very hot for hours and if I stayed in one of the larger hotels they ha e generators. Only other thing but again remember it’s a cute boutique hotel and extremely worth the price is the stairs hahaha small boutique hotel with only stairs . Also the AC gets the room comfortable but not cool .

The staff were very nice.

Hotel is nice, excellent location on Bocagrande, bathroon needs to be updated, breakfat is good, personel reception in the affternoon is rude.

Hotel is nice, excellent location on Bocagrande, bathroon needs to be updated, breakfat is good, personel reception in the affternoon is rude.

This hotel is a little gem in Bocagrande. From the moment I got here the 2 young men that assisted me showed that this hotel values customer service and experience. I personally read hotel reviews before booking a room and I have stayed in bigger more expensive chain hotels in Bocagrande and the customer service was poor. I would rather stay in a smaller hotel, but with staff that have such amazing attitudes that they made me feel. at home. The hotel is literally around the corner from the beach. It is next to like 4 or 5 restaurants and across the street is the Maddison Hotel which belongs to the same owner and I was informed we are allowed to use it's services and facilities as well. There is a drug store on the corner and the restaurant in across the had live music until around 11pm. I enjoyed the music and honestly after 11pm the street got pretty quiet. If you prefer no noise request a room that is not street side. The pool is tiny but very beautiful, in a patio next to the restaurant, however we were told we could use the one at the Maddison across the street, but honestly I didn't come to swim in a pool. The food was good, patacones, sausage, omelette or eggs made to order, cereal, yogurt, coffee, fresh juices and fruits. The room had AC and a ceiling fan (huge plus) The room has a mini bar and I didn't see a hair dryer or iron or board. Since I didn't need any if these things I didn't bother to ask if they were available . Restroom is tiny, but good water pressure.

This hotel is a little gem in Bocagrande. From the moment I got here the 2 young men that assisted me showed that this hotel values customer service and experience. I personally read hotel reviews before booking a room and I have stayed in bigger more expensive chain hotels in Bocagrande and the customer service was poor. I would rather stay in a smaller hotel, but with staff that have such amazing attitudes that they made me feel. at home. The hotel is literally around the corner from the beach. It is next to like 4 or 5 restaurants and across the street is the Maddison Hotel which belongs to the same owner and I was informed we are allowed to use it's services and facilities as well. There is a drug store on the corner and the restaurant in across the had live music until around 11pm. I enjoyed the music and honestly after 11pm the street got pretty quiet. If you prefer no noise request a room that is not street side. The pool is tiny but very beautiful, in a patio next to the restaurant, however we were told we could use the one at the Maddison across the street, but honestly I didn't come to swim in a pool. The food was good, patacones, sausage, omelette or eggs made to order, cereal, yogurt, coffee, fresh juices and fruits. The room had AC and a ceiling fan (huge plus) The room has a mini bar and I didn't see a hair dryer or iron or board. Since I didn't need any if these things I didn't bother to ask if they were available . Restroom is tiny, but good water pressure.

We stayed at Hotel Charlotte for 7 nights; the receptionist were very helpful; they helped us organize our trip to other areas of Columbia. The breakfast was much better than I expected since they had said continental and we received hot breakfast. The room was very clean; although, the bathroom could do with some renovation and our room was facing the street; it was a bit noisy until around midnight. The only thing I did not like, which has nothing to do with the hotel, were the hustlers on the streets. Every step you take, you are accosted by someone to buy something. Overall, our trip was good.

Personal at the hotel was amazingly helpful and they have a great customers services skills. Rooms are too small, shower head was damage, other than that the place is good.

Personal at the hotel was amazingly helpful and they have a great customers services skills.Rooms are too small, shower head was damage, other than that the place is good.

Great little hotel in the middle of the city ,,, great price and very nice rooms . Stayed in one of the larger hotels a few nights but if I ever return Thais is where I will stay

Great little hotel in the middle of the city ,,, great price and very nice rooms . Stayed in one of the larger hotels a few nights but if I ever return Thais is where I will stay

Its clean and staff very friendly, not many perks or amenities, pool almost a kiddie pool, for the price, cant complain.

It's clean and staff very friendly, not many perks or amenities, pool almost a kiddie pool, for the price, can't complain.

The hotel is perfect located and has everything you need without beeing luxury. For sure if i come back to Cartagena i will use it again.

I wish my boyfriend and I had better things to say about our experience here, however if there's one word that describes it it would be "mediocre". We're realistic people who have traveled to 6 continents and over two dozen countries, and we've stayed in places ranging from hostels to 4 star hotels. For the price we paid and the expectations we had, it was a let down for the following reasons: - no hot water in the evening. Because we went to the beach during the day and went out to restaurants and salsa dancing at night, we obviously wanted to shower off the salty ocean water before a night out on the town. There's nothing more irritating that taking a cold or lukewarm shower (even when it's very hot outside). - I don't know what brand of laundry detergent they're using (or not using, for that matter), however the linens and towels had an awful stench that smelled of harsh chemicals and cleaning products. I have sensitive skin and patting my face dry caused me to get an irritation from the chemicals - We stayed here 5 nights. The first night we asked the staff to please restock our mini fridge with more water bottles (it only came with two small water bottles yet a handful of soda, beer, and powerade. Totally unhealthy). They said sure no problem, we're out of water bottles now but will be sure to restock your fridge the next day. Days go by and they never restock our room with water bottles. Lazy, inconsiderate, and disorganized. - The shower was really decrepit.

I wish my boyfriend and I had better things to say about our experience here, however if theres one word that describes it it would be mediocre. Were realistic people who have traveled to 6 continents and over two dozen countries, and weve stayed in places ranging from hostels to 4 star hotels. For the price we paid and the expectations we had, it was a let down for the following reasons:- no hot water in the evening. Because we went to the beach during the day and went out to restaurants and salsa dancing at night, we obviously wanted to shower off the salty ocean water before a night out on the town. Theres nothing more irritating that taking a cold or lukewarm shower (even when its very hot outside).- I dont know what brand of laundry detergent theyre using (or not using, for that matter), however the linens and towels had an awful stench that smelled of harsh chemicals and cleaning products. I have sensitive skin and patting my face dry caused me to get an irritation from the chemicals- We stayed here 5 nights. The first night we asked the staff to please restock our mini fridge with more water bottles (it only came with two small water bottles yet a handful of soda, beer, and powerade. Totally unhealthy). They said sure no problem, were out of water bottles now but will be sure to restock your fridge the next day. Days go by and they never restock our room with water bottles. Lazy, inconsiderate, and disorganized.- The shower was really decrepit.

Very basic lodgings with little comfort: no elevator, no telephone in the room, no wifi (it doesnt work in the room, you have to go to the lobby), no bathrobes, small window with frosted glass, so NO view, very noisy (AC equipment from downstairs businesses right in front of our window, and constantly running), and really no pool, it rather a large hot tub.

Very basic lodgings with little comfort: no elevator, no telephone in the room, no wifi (it doesn't work in the room, you have to go to the lobby), no bathrobes, small window with frosted glass, so NO view, very noisy (AC equipment from downstairs businesses right in front of our "window", and constantly running), and really no pool, it rather a large hot tub.