This was absolutely horrid. The bed was COVERED in bed bugs. The bathroom was disgusting, the fridge smelled like something was left in it for months. The carpet was moldy. The the shower head was spraying water everywhere other than IN the shower. The room was compact and TINY. My wife and I literally left at 2am and went to sleep in the car until 9am, went to shower and checkout. Did not complete the 2 night stay. We went to the Hilton 5 mins away.

Very pleasant stay, room larger than average, and lovely views, great breakfast, and excellent frequent shuttle bus service to airport. On downside, rooms are rather dated, perfectly adequate, and everything works, but in need of some refurbishment.

Staff friendly and shuttle bus to airport very handy

Good pick up, friendly staff. Beautiful sheets & pillows. But no natural light as there were no windows so I feel closed off in a box. Cheap good breakfast.

The hotel was well equipped, the room clean and comfortable, and the window and window blinds blocking out sound and light completely, allowing for a great night's sleep before the flight. I would recommend it to anyone needing a comfortable stay getting in and out from Tokyo.

It was a really nice stay. Checking in and checking out was really smooth. The hotel was clean and nice. Their decorations were well placed and sufficient lightening. Only thing I wished they had was more breakfast options for their breakfast.

I appreciated how easy it was to figure out the airport transit; you can find the schedule on the website. Upon check in, I was informed of the hotel’s bus that goes to the JR station and well as the Aeon Mall nearby. Note that it isn’t a large bus, but more of a transit van. The room was what my family (two children & myself) needed to for our overnight stay in Narita. I’d recommend this hotel to those who are transiting through Narita as we did. It was great to be able to leave the property to explore or get to the airport without having to pay for a taxi. Also, the convenience mart in the lobby had a great selection of food & drinks in case we weren’t up to leaving the property after a long travel day. The staff was very helpful even though we don’t speak Japanese. Overall very good experience.

Fantastic place to stay, great frequent transportation to the airport and other locations to help get around the city, amazing staff, great rooms. Restaurant was very very good. When I come back to Japan, this is where I will stay. Only issue I had was there was not enough outlets for all the things I need to plug-in, so bring a power cord with extra plugs.

Their service is very good 😊 and stuff behavior is awesome 💯 and helpful also respectful to try customers.

good

Not good that the reception do not speak better english

The shuttle bus from and to the airport are on time! When i asked for an iron or steamer, one wa adelivered to ke right away! It is a quiet, safe place near the terminal 2 narita area for a lay over/delayed/cancelled flights. The only thing is that the air is centralized by the hotel so during February tiem, they turn the heater on! But the front deks advised me to open tje windows if i want it cooler.

The best thing about this hotel is the lovely staff, but the room was also very comfortable. It’s a little dated as others have noted, but it’s clean, quiet and a very good option for an early flight out of Narita airport. The shuttle is a nice big bus and ran perfectly on time.

Last minute reservation when I was scared and alone. Helpful and nice

Location and availability of the shuttle to and from the airport

Everything was good, the only thing is too hot in the room and cant really sleep with the hot heat. Can't change the temperatures in the room.

Very convenient. A little tricky to find outlets. Salmon was fantastic at breakfast.

Good amenity and facility. And Convenience store closed earlier then advertised time.

Shuttle to and from airport and mall is a huge plus. Also has a small store inside hotel that is privately ran / not a hotel store. Rooms was perfect for my needs

Very good hotel, very good shuttle bus service to the hotel. Great staff that organised shuttle bus to airport for free. Thankyou to the staff at checkout, nice area and brilliant Japanese restaurants close by near the McDonald’s

I like the size of the room and I also love the customer service. All of the staff knows English, so that made everything easier on myself and the wife. Also, we had free shuttle service back and forth to Narita airport. They also have a shuttle that takes you to Aeon Mall. It was great to get out and go shopping while we were here. I just wish it was a little closer to Tokyo. Outside of that it was great.👍

Very close to Narita Airport. They have buses taking you there and back.

The staff was very friendly and they always there if you need help. The room was clean and comfy.

no kiosk was opened. recommended to buy food in airport.

It's ok for the price. Old hotel renovated. Clean but old. Shuttle bus drivers are not friendly.

It was a very nice and clean place. The rooms are comfy. Great for the price

Looking forward to my next stay.

Great experience overall. The staff were courteous and very helpful the room was affordable and very clean.

Only 3 outlets in a room. 1 in bathroom, 1 by the window (have to unplug the light ), and 1 on the desk. This needs to be updated. No lotion in the bathroom.

Only 3 outlets in a room. 1 in bathroom, 1 by the window (have to unplug the light ), and 1 on the desk. This needs to be updated. No lotion in the bathroom.

Nice people at the reception. Japan has the nicest people in the world. And the staff at the hotel is amazing. Hotel is run down. Corridors are depressing. Carpets are old. Bed does not have skirt. You can feel the spring of the bed on one ribs. Price is good

Nice people at the reception. Japan has the nicest people in the world. And the staff at the hotel is amazing. Hotel is run down. Corridors are depressing. Carpets are old. Bed does not have skirt. You can feel the spring of the bed on one ribs.Price is good