We stayed at their hotel for 5 nights in total and i must say, we were not happy with the staff.. Upon arrival we were met with a receptionist who seemed like he didn’t wan’t to be there, a room with small insects covering the tea station. The staff in the restaurant were giving us looks and generally looked at us like we were stupid which made us very uncomfortable. The rooms were alright considering the price but the staff needs to be re-mannered. We do not recommend staying here if you are looking for friendly staff or great service, you are not getting that here.

Amazing room and staff. Throughly enjoyed my stay and would highly recommended to anyone looking to stay in koh Tao

We had a room up high on the other side of the road. We had a beautiful view and the gardens were beautiful. We were far away from the crowds and parties. Quite a walk up and the guys with the golf carts seemed to be very inconvenienced if you asked for a ride up. The breakfast was good except the coffee it was instant. If you are not going there to learn to dive or dive I wouldn’t stay.

It’s was a good stay at Ben’s except the night because we live in the first area of the hotel and it’s located very close the restaurant where they had loud music with a DJ playing every night. We could hear all the sound through our balcony door and that’s makes us very frustrating when we want to go to bed. Also all the people who was walking passed at night from all the parties that we could here very clearly as well. Overall the hotel location is good and close to everything. And the breakfast buffe was okey, you just need to go there before 9am because then everybody come the last hour and the staff can’t produce the food fast enough so many times we ended up without anything to eat even though we’ve paid for breakfast included in our room price for the whole week.

Excellent value. Centrally located on the main area of the island, Sairee Beach

Lovely place and a lovely team of people looking after the place. Thoroughly enjoyed breakfasts and it being right next to fishbowl was highly convenient

Lovely place, great diving team, restaurant is good, bar/beach on site

The Jungle house are pretty far from the beach, and you will have to cross a road with a lot of traffic. The hotel offers free drive by golf chart, but it is frustrating to wait for the driver everytime you are going back to the room. The rooms in the Jungle house are clean and big, but the walls are thin. I was awakened every morning by neighbours talking. I will recomend to either rent a motorbike or pay extra to get a room closer to the beach. I did not get the magic Koh Tao Island vibe by staying this far from the beach.

The hotel is so nice! A great reception area and the hotel restaurant right on the beach. The room was very clean, comfortable and relaxing. The complimentary breakfast buffet with the room was very tasty with good selection. The beach in front of the hotel and the multiple pool areas are great! I would love to stay at Ban’s again!

Great resort for newbies and experienced divers. Everything is thought through, the resort is very well equipped for dive training and they offer all sorts of courses. The rooms are simple but stylish, with all the amenities you could ask for. You're close to the beach and all the bats and restaurants (can get a bit loud in the evening, but didn't bother us too much). Everyone was super friendly and helpful, the dive guides / instructora were very knowledgeable, professional, friendly and fun. Highly recommend staying at Ban's if coming to KO Tao.

My experience with Ban's diving resort was great. I lived in the jungle house so it was a bit of a walk to get out of the hotel but everything was great.

It was amazing place for all divers, locating just in front of the beach where the boat departs. I am a free diver, and Diw, the instructor, took care of me very well. Hot shower was not working in my room, and neither was the house phone. But it was not very important part for me that I could bare. Definitely I would come back again.

Band diving resort is an amazing property with great service and facilities and awesome dive shop. The resort is enormous and some areas are so far away you need to get golf carts to get around. They basically have people driving these carts back and forth picking up and dropping off people. Like I had booked the jungle house room.. one cannot just walk there you need to request transport. I stayed in the building overlooking pool 3 right under where the gym is. These rooms can be a bit noisy with the meatheads dropping weights. It was very quiet and pleasant once the gym closed. I really enjoyed my stay there. AmazIng property

Really Nice hotel, clean rooms with fabulous rooms and decent breakfast. Only downside was bad smell from showers after use. Very steep walk to some of the rooms and the resort is huge and not very well labeled with directions to rooms!

Couldn’t be more impressed. Clean property with fantastic, friendly staff. Also has a beachside restaurant which serves awesome food and turns into a great beach club at night. 10/10 would recommend. We stayed for the open water scuba diving course which was world class.

Me and my boyfriend stayed here for 3 nights. We had a fabulous time. The pools are gorgeous. We stayed in the jungle house so was quite far from the main hotel. However, the staff were very accommodating. They gave us a number to text through WhatsApp anytime we wanted to go to the main hotel or to the beach and someone would come and pick us up by golf buggy. I thought this was a fabulous touch. Staff can’t do enough for you. However the rooms are a little dated but the stunning infinity pools made up for it.

Me and my boyfriend stayed here for 3 nights. We had a fabulous time. The pools are gorgeous. We stayed in the jungle house so was quite far from the main hotel. However, the staff were very accommodating. They gave us a number to text through WhatsApp anytime we wanted to go to the main hotel or to the beach and someone would come and pick us up by golf buggy. I thought this was a fabulous touch. Staff can’t do enough for you. However the rooms are a little dated but the stunning infinity pools made up for it.

View was great. Except the roof in front of me blocked a good portion of the view. But was lovely. A lot of stairs to climb. No warning of this, and no lifts. I injured my leg on this trip and it was difficult to get up and down to my room on crutches. The instructor and dive master were great pat and peter. They were awesome. at was able to get me crutches and I really appreciated that. Overall a great time and stay

Best diving resort on the island HANDS DOWN. They also have five pools that you and your family can hang around. Their restaurant also serves up great food. 10/10 experience for me. No complaints at all!

Good location, interesting layout though pools are quite a hike if you aren’t by the main road. Felt a little like a machine in terms of how it was run, not so personalized compared to other stays here in koh Tao. Not happy with room left early. Felt like a dark dorm room. A/C wasn’t great and WiFi kept quitting on me for my work. Accommodating to cancel my second night which I am thankful for.

Very happy with my stay at Ban's. The room was very nice and clean. A/C works great and shower temp/pressure was always good. Staff is helpful and friendly organizing excursions and transportation. Grant and Claudia were very nice! We ate almost every meal at the resort which has a great menu and the food is fresh. I also apppreciate their attempts to be eco-friendly (reusable straws, minimize plastic use). The only small complaint I have is the bed was too hard and I often woke up sore. But that seems to be the norm around Thailand.

Very deceptively advertised. It only has a restaurant on the beach area and the hotel itself has no beach and no chairs and nothing by the beach. If you book the regular rooms, you are about 20 mins walking to the reception area and it is a completely different hotel. Pools are always occupied with diving instructions. I wouldn't recommend staying here for the hotel and it's awful amenities.

Everything was very good, but the staff at fish bowl was rude at several occations. Dont recommend pepole eating there. Barracuda was excellent!

The correspondence of the hotel staff was bad from the time of check-in. The room given at the time of check-in was mountain side but the air conditioner seems to be broken and it was not cool at all. When asking for correspondence, there is no correspondence for more than 1H The worst was the breakfast restaurant. Not only do not only come to listen to orders at all, or touch it from time to time to respond to it. Sometimes I have forgotten to clean the room, and I had to call from here to come to the cleaning.

AMAZING RESORT! You HAVE to stay here if you are in Koh Tao. Our favourite resort in all of Thailand!

Very far away of the beach over a hill forced to walk up and down more than 50 meters three times per day and with the lugagges is creasy.

The overall feeling is that they control the island (diving, shops, bars, supermarket etc..) and they just don't care about you anymore since they don't need you. The manager has a grampy face and even when I came to recommend on a diving instructor that we dove with, she didn't care. This is also the FIRST PLACE IN THE WORLD I got refused to know where I'm going to dive. No one was willing to tell me where it's planned to go, and what happened is that they toke us to a place that only after 18m you can see something, and I can dive only up to 18m!!! In the reception they told us "on the boat they decide, talk to them", on the boat they said "the reception decides don't blame us talk to them". Very bad experience! The diving instructors are great, but they are contractors and not related to the hotel. Last thing, I made sure 3 months ahead that the room is NOT uphill (since I read reviews), and I booked the garden view for that. Upon arrival it seems that on the bottom there is only 2 beds and not single bed. EVEN THAT I CHECKED BEFORE! We spent the entire time climbing the hill to our room.

Great place to stay and learn to dive.

I booked a room with a specificcprice. When we were at the hotel they gave is a room in a far away building To stay close to the beach ee had to pay 15 dollars more a day.

Great location, decent accommodations, free breakfast. Bed was super hard! We asked for more pillows, which helped, but still could be more comfy. Beach very close. Lots of shops and restaurants. Showers were a bit strange to us as there is no separation from the toilet. Not a deal breaker, just different. There are 3 pools. One was said to be set aside for scuba classes. However, when we went to use the other pools, there were scuba classes going on in those as well. It was a little awkward and we ended up just wading in the hot tub. Overall a great stay, but it is a 3 Star hotel. Don't expect it to be fancy.

Depending which room you booked, you might be staying at the top of the mountain, they have golf cart to bring you there. Usually it's always available, but sometimes around 9 pm, the service stops, and i had to walk back but the place is a maze, it was a mission to get back after dinner to our room. Some of the staffs are not very friendly when you ask them if you can get a golf cart ride.

Best place to stay on the island!If you dive, dive only with bans! Never the others!