Checking in was concerning, since I had previously checked in online and had to go through the whole process again at the front desk. However, we were impressed with the friendly and courteous staff, especially Courtney (bellman) who took great care in welcoming us and getting us settled in our room. We had an issue with a leak in our bathroom which management addressed immediately and ensured we were comfortable and happy. Meals and entertainment were great. We really enjoyed our vacation at Azul.

My stay was TERRIBLE. We got to the property at 3pm after a long drive and was looking forward to getting into our rooms to unwind. At checkin, we were told our rooms would be ready in 20 minutes, then 10 minute, didnt get our first room until 5:30, then our second until about 7pm. Our rooms were on the highest floor and there are no elevators on the property to help getting our baby and stroller to our rooms. Had to lift the stroller everytime going up and down. We requested a crib, when it finally came it was this huge monstrosity of of a thing that took up space in the room. We got rid of it!. Towels for the pool were hard to come by, you were lucky if you could get a towel everyday. Service workers were slow and lacking, they have a i dont care attitude. I orderd a pesto panini vegetable sandwich only to have them deliver a panini with no pesto and wilted dryed out lettuce. They staff consistently lied about promises they made to me. I would never go back to this property and would not recommend it to anyone on the planet 🙄 😒 😐

Amazing

The hotel needs upgrading.

So the property is beautiful and many of the staff were wonderful. However, too many staff lacked the hospitality. Training of staff needs to happen. All customers should be treated respectfully.

Like that it was on the beach. The room was a little dated.I stayed in a nicer room before.But overall it is a nice resort.

Very good establishment with courteous staff

It’s a very peaceful and relaxing place