The best stay of our trip, the staff was exceedingly courteous and the shuttle bus to local attractions was perfect. We’re hoping to stay again!

Excellent

Very kind people Very nice food Very good room I'll again reservation this hotel

Do this was our first experience at a full service Ryokan and Onsen. The size of our room was huge and we loved the bathroom as it felt like being in a spa. We really enjoyed the traditional Japanese dinner and breakfast. There were so many foods that were new to us. We got the Omni beef dinner which was extra and the meat was fabulous! Definitely worth trying. So the only stress was arrival at the train station. There’s a public phone that you can use to call for pick for foreigners but it’s so tiny and difficult to find. It’s literally tied to a string 5 meters from the exit of the tolling station as you arrive.

The staff were wonderful during our 2 night stay at this ryokan. They made us feel so welcome even with a language barrier and just provided us whatever we needed. The food was amazing and the onsen facilities were top notch, definitely the highlight of our Japan trip. They also provide a free shuttle service to pick you up from the nearest train station. There’s even a convenient hotel phone at the station to use.

A Fabulous stay! Loved the 5th floor open air onsen!

Amazing experience. So fun to take pic’s of the family in traditional dress. I personally loved each of the Onsens. Unfortunately the dinner included a lot of fish - we are not big fish eaters.

It’s so nice here the staff are extremely attentive and it really feels like being a feudal aristocrat for a day, with dinner and breakfast as multi course meals in private rooms and staff coming to set up futons for sleeping while the guests are at dinner. Cannot recommend it enough! the surrounding area is charming in a small-town kinda way, but there’s not much to do outside the ryokan. I don’t recommend staying more than one or two nights unless you have a car to take you out to things to do in the area

Very nice onsen hotel within easy transportation trip from Kyoto.

I loved the various onsen you could try out (especially the outdoor ones)! I also opted to have my own wooden tub that dispensed hot spring water—that was really nice too. The staff was warm and welcoming, and the kaiseki dinner was great to try. I highly recommend this place if you want to have an onsen day!

Clean and new onsen hotel~ Staffs are nice and helpful~ our room is very modern~

Very good service A free shuttle bus was offered to the near tourist spot Very nice hotspring with wide variety if choices

The open air Onsen is excellent, the hotel shuttle service and hotel staff are also outstanding.

Excellent guest services, all the hotel staff try their best to make guests felt welcome. Food is really good, both in quality and presentation. Onsen are pretty good, with couple of different indoor and outdoor variety. A minor downside is the limited public space within the hotel compound to walk around (after all the sumptuous meals !)

Free shuttle bus from JR station which takes 5 minutes. Very clean and good condition. The hotspring water is very nice. Highly recommended

Free shuttle bus from JR station which takes 5 minutes. Very clean and good condition. The hotspring water is very nice. Highly recommended

With the additional VIP lounge and several special onsens , Yumotoken makes it the most wonderful wonderful hotel around Lake Biwa.

The staff were great in their service, from checking in to checking out. We initially booked a room with an outdoor onsen bath tub but didn’t realized that the shower facilities were also outdoor. Due to winter, our young toddler was unable to shower outdoor and it was inconvenient for us to bring him to the public bath. We expressed our concern and the staff was very helpful and immediately helped us to find an alternative room with an indoor bath tub and shower. We were moved to a higher floor room which was great as it offered a 180 degree view of the lake during the day. Very appreciative of the kind gesture of their staff. Food were great too. We enjoyed the kaiseki dinner, the beef was excellent. Would strongly recommend this hotel to anyone who is coming to Otsu.

The staff were great in their service, from checking in to checking out. We initially booked a room with an outdoor onsen bath tub but didn’t realized that the shower facilities were also outdoor. Due to winter, our young toddler was unable to shower outdoor and it was inconvenient for us to bring him to the public bath. We expressed our concern and the staff was very helpful and immediately helped us to find an alternative room with an indoor bath tub and shower. We were moved to a higher floor room which was great as it offered a 180 degree view of the lake during the day. Very appreciative of the kind gesture of their staff. Food were great too. We enjoyed the kaiseki dinner, the beef was excellent. Would strongly recommend this hotel to anyone who is coming to Otsu.

Excellent service! Had a wonderful stay. Will come again .

Service was excellent, will be prefect if restaurant open earlier. I brought young children so I didn’t book the dinner with the hotel as I’m afraid the child don eat the food provided. Restaurant only open at 8.30pm so bring some snacks for fussy child like mine

staff are nice and very helpful. hot spring is in good hygiene. Meals are good. Which can let residents to have a chance to taste Japanese food. in high standard and good service. Easy to communicate in English and warmed heart in service.

An excellent Japanese ryokan which provided variety of open air hot spring. Dinner is extremely delicious and value for money. Don’t miss out the A5 beef dinner which is fantastic. The staff of the restaurant where we had dinner in the ryokan treated us like guest. My 2 boys especially enjoyed the time there when the waitress Yuika served us. She is wonderful! A memorable stay and we look forward to staying in this ryokan again.

Stayed only one night but wished for more!! The onsens at Yumotokan are beautiful and the staff is extremely attentive and nice. Shout out to Nuri, who took care of us for dinner and breakfast. She was very sweet and made us feel super welcome. The food was very tasty and everything is locally sourced. Cant wait to go back!

Stayed only one night but wished for more!! The onsens at Yumotokan are beautiful and the staff is extremely attentive and nice. Shout out to Nuri, who took care of us for dinner and breakfast. She was very sweet and made us feel super welcome. The food was very tasty and everything is locally sourced. Can't wait to go back!

Nice hot spring, spacious

Good service and good food. Great price with hotels!

The hotel, food, and staff were fantastic. My only gripe was that the hotel felt a bit like a maze at times. Which was kind of entertaining in its own way.

I stayed at Karoi room. The dinner was awesome.. I’ve stayed at many half board onsen ryokans with kaiseki dinner. This one is absolutely the best! It even included a molecular gastronomy dish on our menu. Overall great service, clean room and nice private outdoor bath with free drinks and snacks in the room. Wonderful experience!

Stayed in their new wing and private onsen in each room, free use of amazing lounge with unlimited drinks, snacks and ice cream, massage chairs, foot bath, complimentary loaded mini bar in room, can’t complaint at all, simply great as it is so close to Kyoto too

Very helpful and friendly, polite and responsible. Organized activities at the hotel including origami class and bingo. We had a lot of fun!

Good quality & friendly onsen hotel. Onsen water is alkaline & good. Quiet surrounding area. Good for relaxing stay.