Wifi not working. No Aircon in the Gym. Swimming pool is dirty. Poor Locations.

I stayed with this property earlier and had a great experience. This time room service was quite slow and basic room amenities were missing - the hair dryer was not available, some toiletries were not there and cutlery was missing on the breakfast table. The staff was very helpful as usual.

For the breakfast was only Asian. No selection of western food. No water at the buffet I had to ask for water.

Not worth the money! Our room didn’t have an iron although an ironing board was provided! We asked for extra bottles of water at the reception but no one showed up - we waited for an hour! Decor of the room is very basic - need a massive upgrade each room! Staff were polite and courteous. Breakfast was decent - Abhishek helped me massively during breakfast! That was the only highlight. Overall - pretty disappointed. I don’t think this should be classed into a 5* category

Beautiful Property

TV did not work Shower water was always hot

Excellent hotel to stay. Staff is friendly and understanding.

Good

Their lost and found service needs to improve. It took nearly 3 hours to get my phone charger back. Rest of the services were excellent.

I only stayed a single night but was not impressed with the overall service. Firstly I receive an unsolicited quote from the hotel through Expedia (titled as a reply to a query - but not one I had made) for car service from the airport, not a issue in itself, but at over 5 times the cost of local taxi services like Uber it seemed like they were taking advantage of the fact hotel is not in the area a tourist would normally want to venture to. Carpets in the hallways were stained in a number of places and the blind in the room had mold stains (an attempt had at least been made to clean the actual mold off), with what looked like small burn marks on one of pieces of furniture. Finally the hotel staff seemed surprised that I would want soap in the bathroom so I could wash my hands.

It a clean property and the breakfast is very nice , the chef is very customer service oriented. The hotel is not that close to Deli and the airport There is a very good eating option called knight rider behind the hotel about two minutes walk

Good property

Very poor service.

Clean room, great staff, good location

buffet was good

The stay was very comfortable .

Service

Great reception by the staff. Great food served in the restaurant. Hotel is new and maintained well

The bathroom shower was poor. the shower head leaked profusely and the water ran outside the tub onto the floor. Very unsafe.

Good property surrounding very dirty

Nice place

Firstly, the receptionist Alok Kumar took a half hour to check us in, secondly he gave us faulty keys more then once, the rooms were not so great and the shower was hard to figure out. They dont let any outside food services inside the hotel you have to go outside to get it yourself.

The hotel was not what I would expect from a Hyatt! The shower wasn’t working as expected, the tv was not working and required you to subscribe to the channels. The customer service at reception was poor as they were just rushing you through their checklist!

Staff did try to resolve issue but had ask for many things which should been done without asking .

It is little old but okay

Good hotel. Excellent Wi-Fi , beds , decent breakfast, over all good. Allowed early check in. No complaints

Great stay, very nice facility. Great value for the price.

Very clean and good service

Stay anywhere but here. I booked 2 rooms for 1 night and: 1. One of the room given initially were not clean. Tradh bins were not empty and a kid found Rajnigandha (Tobacco) pouch in one of the drawers. Staff changed the room when informed. 2. You cannot regulate temperature. Period. Our room was hot and thermostat was not functioning. On calling reception, they sent a peespn to "fix" it who was able to turn it on after opening the thermostat, and make the fan start. The room kept fuether voiling up and after few hours of suffering, we called the staff again. They sent the dame guy who Second room's A/C unit broke down in night and fan stopped working. When informed, they sent a staff to "fix" it. This made the fan work. Work up after few hours due to whole room heating up and noticed cooling isnt working at all to the temperature we set in the system. On calling again, they sent the same guy who turned off the fan thsi time and cited that only heat mode works and cold temperature is set centrally. This means we cannot set the temperature to our liking and stay without ventilation. Absolute waste of money, time and peace of mind.

NICE HOTEL WITHIN STANDARDS.

The experience from check in, reception, breakfast

It was a dated property and things were falling apart. I did not trust the cleanliness overall. Rest of the hotel seemed decent.