We had a two-night stay reserved and chose this hotel because of competitive pricing and the fact that they offered parking - which can be hard to find in downtown Reykjavik. We wrote to the hotel more than a month in advance informing of the need for parking and requesting a reservation of a parking spot. However, upon arrival, I was greeted by a very impolite front desk clerk who told me there was no parking available and suggested I might find free parking in the street (P4 parking is free on weekends, but you have to drive around and try your luck to find an empty spot). I asked where I could stop the car to unload the bags and he just said the neighboring lot was private but that I "might" not get a fine if I were quick. I found this a very poor welcome. It seems to me the hotel should not advertise parking if it can not offer it to the guests. Other hotel staff was kind and welcoming but this one man should not be in service with that attitude. Breakfast was included, as is usual in Iceland, and offered only cold food choices, with a modest variety. Soundproofing was subpar in rooms - we got woken up by vacuuming by cleaning staff and other guests walking above both days. The only toiletry avaliable is shower gel, whish doubles as shampoo (if you want to risk it). No conditioner, body lotion, shower cap or any of the usual amenities.

Staff was friendly and always helped. Room was small (this is part of Europe by the way) but had what we needed. The breakfast was amazing. Huge variety and plenty of excellent choices. Within walking distance to shopping, restaurants and main attractions. Highly recommend. We were lucky enough to snag one of the free parking spaces they provided.

Wonderful, would happily stay there again.

Clean rooms friendly staff

The staff was amazing. Super helpful and kind. They helped us secure parking and any questions we had were answered quickly and kindly.

The room was clean and comfortable, and the breakfast buffet was good. Staff was very friendly and helpful.

We stayed at the Storm 3 different nights during our Iceland & Greenland vacation. The location is very easy for day trips as one of the bus stops is right in front. A great food hall & Laugevagur shopping street is within a few blocks. The front desk staff was so patient & helpful with any requests & the breakfast was really lovely. Fourth floor has better views & window that opens.

This hotel was convenient, clean and had a great selection of food for breakfast. We could walk down to the water and walk around for food as well.