The elevator was much too small. It can fit maybe three people in it. And there is only one elevator. This is an old quaint hotel.

You really can’t beat the quality for the price. Our room was clean and comfortable. The service was good but the restaurant is only available for lunch (online indicates dinner). The location was prime, with a coffee/breakfast stand across the street that opens at 6:30am.

Just in transit

Loved the staff!!! From receptionist to bar tenders!

It is centrally located in downtown Fort de France, within walking distance of shops and restaurants, the folly terminal and the bus to the airport

I love the location especially since it’s easy access to the ferry terminal, just 5 minutes walk to L ‘Imperatrice hotel. All amenities is in walking distance also the beach. I recommend improvement with the breakfast menu. Overall I’d a pleasant stay except for the language barrier if you only speak English.

Poorly maintained hotel, bathroom was full of mildew and mold on grout, very disgusting experience having to shower on a bathroom like this. My room had also no tv. Keep in mind that this area its very noisy at nights. The shape in which this hotel is kept gives the feeling that you are staying at an abandoned house when you don’t see people around. the location it’s great, the view from my room was nice but this hotel needs good maintenance and care to bring up the great potential it has.

Very very nice staff and very nice room

The hotel had a good location very close to the port and easily walkable . The staff I came in contact with were pleasant and helpful. The room I got was very small but it was clean and the bed was comfortable and I was able to get a good rest. The bar /lounge area downstairs was always busy with people coming in and out it seemed like a pleasant laid back vibe . Check in is at 4pm , I wish I could have gotten the room a bit earlier but no such luck and I tried for a later checkout at 1 instead of 11 am which was a no no as well. Overall it was a pleasant enough stay.

Great location

Older hotel and room/bath were small. Hotel seems to do its best to maintain the historic hotel.

Very helpful staff and excellent location

One person can ruin your entire trip, and this hotel was sure to hire them.

This hotel is very charming and ideally located.

Well located and Convenient

Excellent location for downtown and all sorts of ferries. Retro feel to the building but the room was decent with a cute balcony, bed OK, bathroom huge. Did not eat there. Many street food stalls in the park just across the street from the hotel, all open late.

Beautiful!!

the area around the property is very scenic with the park and seaside and the hotel has a lively lounge wrung are plus. however the elevator makes a horrible sound all night which is toured. paying customers should not have to endure this night after night. check out the lift before you pay

Unfortunately the room was extremely smelly. It was a mix of nicotine/ cold smoke and moldy smell from the bathroom. The sheets didn’t smell clean and fresh. The next morning the reception called me if they could fix the bathroom - before my checkout and not having told them anything about the smell - so they knew it but still let guests stay there.

The door between the room and the balcony is not fully sealed allowing flying insects to come into the room at night and bitting me. I lost generally 2-3 hours of sleep per night by the noise or trying to capture them. The air conditioning was also not functional for half of my stay. Walls a quite thin allowing to hear the TV in the next room which can play until midnight, and street noise. Table to work is very small. However, there is a nice terrace on the top floor that allowed me to work during the day.

I like everything about this hotel and the staff are extremely friendly

The general standard is lower than you would expect for this price level in continental Europe. Small room, although we paid for a larger room. Very bad sound insulation, no safe in the room. Friendly staff and very good location. Unfortunately, booking a taxi with the hotel, to pick us up at the airport, didn´t work so we had to get a taxi on our own.

Staff extremely noisy whilst cleaning. Don't expect to sleep in at this place. They start throwing buckets and yelling at 7 AM.

Staff extremely noisy whilst cleaning. Dont expect to sleep in at this place. They start throwing buckets and yelling at 7 AM.

There were cockroaches in the bathroom as well as a baby crawling insect. The air condition was a joke...did not work at all. Ee moved rooms and it still did not work.

Proximity to port and shopping areas great. The room was too small and the noise from an activity lasted until 3am preventing persons from sleeping

Perfect location. Beautiful View. Spacious room. Close to everything.

The location is awesome. We came by ferry from St Lucia and the hotel was about 10 mins away, walking distance. It is located in the heart of the town and close to the beach. However, there was a lack of customer service. I needed to use their only computer and when asked for the password, I was told that the ones who have it were not there. I asked for a wake up call and I have yet to receive it. Our tour guide came to meet us at the hotel and when asked to call our room (he had our name and room number), he was told by the receptionist to simply go up and look for us. However, they did let us borrow a phone charger. Concerning the room, it was very small. The bathroom door could not open fully, it would bang on the side of the bed. The bathroom was so small it was hard for both of us to be in it at the same time. The room had no refrigerator and no safe.

Good.good.I will recommend the impératrice Hotel to my friends, family and Colegue

Great location and I had a lovely spacious room with a patio. It was a bit noisy but otherwise very happy.

I loved the view of my room. It was breathtaking.

We liked the balcony overlooking the park, the bed was nice, but the bathroom had a very stuffy/moldy smell. The staff was excellent and the 2nd floor restaurant served a very good lunch. The staff allowed us to leave our luggage for 3-4 hours after checkout after our flight was delayed.