Problems finding key holder to allow access, then found previous occupant was still in the room so had to go away and return later. Then had to wait again to get into office where we’d had to leave our bags. Staff very nice though.

Room was a bit dated but very comfortable and was perfect for a nights stay in Bath for work. Would stay here again, pretty good for the price and super close to town!!

The staff were excellent, great communication and the check-in process was smooth. You are given your room key and a code for the front door, which is great. A fairly good location, around a 15-20 walk from Bath Spa station. Ideal for my trip to see a band at The Forum. A basic self-service breakfast is included. However the room itself was a little shabby and needs updating. It did not quite meet my expectations as per the photos on the website. Personally I would be reasonably happy to stay again, but I wouldn’t take my wife there.

Interesting experience! Great location and value for Central Bath - both the room and parking. Would have given more stars except for these niggles: Tried to book parking in advance and as other reviews say got nowhere… On arrival we were early for check-in but called the mobile number provided at the hotel, arranged parking and room key so all ok (we thought…) , then a slight hiccup getting in at end of our evening but was quickly sorted when I messaged and was sent a very helpful video! (note: would have been good to have had this on arrival!) Would book again 👍

Please don’t stay here We were given a back room on a dirty yard . The owners were rude when I drew their attention to disgusting area, entrance and room They agreed a full refund but threatened to call the police on me and my 90 year old Mother if we didn’t leave immediately!! Unbelievable….

Knew it was going to be bad as they never answered my message to book parking. Tried the call centre and they were useless said you have to book the parking when you get to the hotel even though they only have 2 spaces available. There is a public car park around the back but it was a busy Saturday and the car park was full with lots of angry drivers just going round and round waiting for spaces so I advise to come on the train. Got to the front door and found a note stuck to door asking you to ring to check in. An unfriendly unapologetic woman with a crying baby answered and said you have to use a code on an electronic keypad that was too high for me to see clearly and had the sun shining on it so hard to see the numbers. Once inside there is another sign that says no breakfast because the kitchen is being refurbed. Upstairs we entered the room to find it in darkness because the cord was broken on the roman blind so you couldn't raise it. Lamps over the bed were broken and if you sit up in bed you knock your head on them. Room was very basic, tiny tv and lots of marks on the walls and headboard. Shower over bath was next to a window with no blind so I was not happy to use it as neighbours would see you through the not very private privacy glass. Noisy floorboards and you could hear other people coughing, chatting and using the toilet. The whole place needs some attention to detail as it was scruffy from the pavement up. Steep steps at front. I would not stay here again.

It was present area , but it was worn and although booking said breakfast we got there and it was not available even though it was included

OYO is a hotel administration company based in India, which is to say, it is located nowhere close to this property. There is no “front desk” at this property, and it can be difficult to reach the property manager. When we experienced difficulty accessing the property, and then accessing the internet, we reached out to Expedia and then to OYO, which said it had no record of owning this property. The property manager told us she had been unable to send us access information because OYO did a poor job of communicating our contact information to her. DO NOT BOOK THIS PROPERTY unless you enjoy this kind of hassle eating up your vacation time. There are twelve steps from street level up to the front door of the property—do not book here if you have mobility issues.