Staff was friendly But we have red bugs in bed It s very bad

Staff was friendly But we have red bugs in bed It s very bad

The hotel is perfect, the most quiet hotel in Kandy, with a ten minute walk to the city centre. Food excellent, staff lovelyWe stay here every year

The hotel is perfect, the most quiet hotel in Kandy, with a ten minute walk to the city centre. Food excellent, staff lovely We stay here every year

Booked on Wotif.com. Catered for my family. FREE welcoming drink was nice in the hot weather. Waited for our extra bed to be put in the room as they mustn't have received my message, but I'd only sent it about an hour prior to our arrival. Bags were carried to our spacious, clean room with a balcony & city view. Bathroom was spacious, clean, had enough good quality towels for all of us with good hot running water for all of us. My only issue was upon checkout they handed me a bill for room payment even though I'd paid online with wotif.com like i have in 50 countries. After we showed them our booking in conjunction with bank withdrawal & they made a few phone calls to the company it was sorted. Well they said they'd call if any issues. We did have our driver (we've had for 5days) with us communicating so I'm sure that helped.

Cold pool.

Old colonial building, badly in need of maintenance. Breakfast is excellent. Excellent place for history buffs

Old colonial building, badly in need of maintenance. Breakfast is excellent. Excellent place for history buffs

We just finished a two week holiday in Sri Lanka and this was one of our least favorite hotels. Breakfast was not good - the rooms and bathrooms are very dated and could use an upgrade. Staff are friendly.

It’s a beautiful colonial building and it’s well situated, it requires some major renovation in the way the Galle Gace hotel has been renovated to make it more appealing

Good looking & spacious rooms & friendly staff ,

Good looking & spacious rooms & friendly staff ,

Poor management skills and lack of knowledge and skill of staff accounted for poor service levels. The choices and service levels at meal times (buffets) , overall maintenance of the property and cleanliness were poor .

Poor management skills and lack of knowledge and skill of staff accounted for poor service levels. The choices and service levels at meal times (buffets) , overall maintenance of the property and cleanliness were poor .

Lovely historic hotel. Nice pool area. The breakfast rom was lovely and they served a very good breakfast. The internet was really slow. We had a lovely lake view from our room.

Lovely historic hotel. Nice pool area. The breakfast rom was lovely and they served a very good breakfast. The internet was really slow.We had a lovely lake view from our room.

Amazing, great service, good location. Would stay again if I went back.

The customer service of the front office and housekeeping manager provided very good service. The front office served strawberry guavas juice to my friends who are not staying in the same hotel for free. That’s really impressed me. Although the hotel facilities are not up to our expectations but the Housekeeping Manager was very polite to response to our feedback and action on it asap. We were given a upgraded service to suite room at level 3 from level 1 due to the mosquitoes issue. He even feedback to the management on the changes we suggested and they are looking into it to change for better facilities. Hope next trip when I stayed there again the facilities will be better. The vegetarian spring rolls and vegetarian cutlets are yummy. Myself and my Son love to drink the strawberry guavas juice in the hotel restaurant.

This hotel has lots of old English charm. Beautifully appointed with timber floors and solid timber door frames and doors. Amazing old ballroom with gallery around the upper level. It is hoped the property is preserved for many years to come. The corridors and common rooms were strongly scented with cloves. The flowers were changed regularly and the displays were fantastic. Looking over the lake it was a short walk to the temple of the sacred tooth. Also a short tuc tuc ride to town centre.

Good location. Big room. Big comfortable bed. Fantastic big swimming pool. Friendly staff. Great breakfast

A beautiful old colonial era hotel that was very atmospheric. Lovely grounds and excellent large swimming pool. We liked the long old corridors, nice bar and outdoor areas.The hotel is situated on the south of the lake a short tuk tuk ride or 15 -20 mins walk to town attractions. The road in front of the hotel is very busy so you need to take care ! Service was good. Breakfast buffet was ok .Overall a really nice historic place to stay in Kandy

A beautiful old colonial era hotel that was very atmospheric. Lovely grounds and excellent large swimming pool. We liked the long old corridors, nice bar and outdoor areas. The hotel is situated on the south of the lake a short tuk tuk ride or 15 -20 mins walk to town attractions. The road in front of the hotel is very busy so you need to take care ! Service was good. Breakfast buffet was ok . Overall a really nice historic place to stay in Kandy

Friendly staff but the hotel badly needs renovation. Bed was not comfortable and room was not cleaned properly.

Very friendly and helpful staff. I liked the old colonial feel of the property and it is well located.

Not up to the standard I was excepting Needs a new bathroom and even an old one should not have mould Furniture was in need of refurbishment Colonial hotels need maintenance

A very welcome place with great hospitality The location of the hotel is well situated for the stay Well recommended

Good hotel but in need of updating Breakfast excellent

Good hotel but in need of updatingBreakfast excellent

We had been to Kandy before and had a drink at the Suisse and vowed to stay there if we came again. The hotel is an old colonial hotel but unfortunately it is severely diminished since its hey day. The main problem is the general lack of cleanliness especially in the dining room. we were confronted with a dirty tablecloth, dirty cutlery, various chefs standing around with filthy aprons completely unconcerned. The whole experience was finished off by the massive cockroach I saw scuttling under one of the serving stations. We were forced to leave our breakfast and find sustenance elsewhere, something that has never happened to me before or since. On complaining to the duty manager it was not taken seriously. The food and beverage manager was new, and after I took him on a tour of the dining room and pointed out how bad it was he could nothing but agree me as to its parlous state. I wonder if he has managed to improve things at all? although I am certainly not going back to find out! We had had a marvelous holiday in Sri Lanka staying in the most excellent hotels, just our stay in the Suisse on our last two nights left us with a sinking feeling.

We had been to Kandy before and had a drink at the Suisse and vowed to stay there if we came again. The hotel is an old colonial hotel but unfortunately it is severely diminished since its hey day. The main problem is the general lack of cleanliness especially in the dining room. we were confronted with a dirty tablecloth, dirty cutlery, various chefs standing around with filthy aprons completely unconcerned. The whole experience was finished off by the massive cockroach I saw scuttling under one of the serving stations. We were forced to leave our breakfast and find sustenance elsewhere, something that has never happened to me before or since. On complaining to the duty manager it was not taken seriously. The food and beverage manager was new, and after I took him on a tour of the dining room and pointed out how bad it was he could nothing but agree me as to its parlous state. I wonder if he has managed to improve things at all? although I am certainly not going back to find out! We had had a marvelous holiday in Sri Lanka staying in the most excellent hotels, just our stay in the Suisse on our last two nights left us with a sinking feeling.

Very well located, but old hôtel; needs to be renovated like the carpets and the bathroom. Dining room very old and needs light. Music at night is horrible with an electric piano singer that sounds like old parties 40 years ago. The massage room so ordinary that I changed my mind.

Pleasant colonial style hotel. Overall very good but could do with a little care to bring it up to date. Quite noisy rooms due to road noise outside.