A bit of a unique situation here - we were supposed to stay at this property, but the manager called and advised that there was an electrical issue that needed to be repaired. They offered use of an apartment at a sister property around the block at no extra cost to us. My rating is purely based of the interaction with the manager and their willingness to resolve the situation with virtually no disruption to our plans. Based on this interaction, and our stay at Hotel Maison Sainte-Ursule I would absolutely look to stay at either property again.

Self check-in property. Easy accessible. Clean room. We stayed at room #1. 5 min walking distance to all attractions and restaurants. Definitely will be back. Would be great if they leave extra towels in the room for the number of days we booked the hotel.

I would have like to know there was no elevator and that I was on the third floor being elderly.

The property itself was a nice old building and kept up pretty well, but the person that was managing the phone calls for the people staying wasn’t answering calls, or getting back, and as the hotel is an unmanned location it’s very difficult to have a problem solved when someone doesn’t get back to you when they lock you out of your room!

The bed was Very Good, the manager of the property was not very great, but very rude on the phone.

First they gave us a different room number 5th floor then on the day we check in they put us in the highest floor attic stairs only no elevator it's not convenient for our little son stairs are too high to get to our room

Great location. Everything was within a few minutes walk. Highly recommended.

It was very clean and great to stay at

A wonderful location, it located close to all the sights.

Love this location, room was great. We’ll be back. Thank you!

We enjoyed our stay in the charming, older building. The walk from the parking garage was no problem. Despite the hot weather during our visit, the AC functioned well. Being close to restaurants and shops was a definite plus.

quiet and so close to all restaurant and close to all amnities

Great location and very neat room. At the center of Old Quebec, and at a nice rate. A bit small but we did not spend much time inside. A balcony would've been great but not a game changer.

Great stay, only recommendation is that more towels would have been helpful. Otherwise a beautiful room in a great location.

Great location and basic needs met. Do not expect extras like lotion, face cloths, etc. Older building due for an update but rooms were clean with working air conditioning.

The hotel is in a walkable and secure area. There a lot of restaurants. The hotel is automatizate, so you need to pay online. There not elevator, but only two floor to going up. I would stay here again.

Room was clean but entry/ lobbyand stairs were very

great location, the room is small but quiet and clean. close to the overnight parking lot.

Easy spot to get to everything in the city.

The hotel was located in an excellent location. Bedding comfortable. The bathroom had mold mildew. Would stay therecagain

Quiet and comfortable

N/A

We enjoyed our stay here! Super quiet and walkable to everything in old Quebec City.

Pictures as advertised are misleading. The place is under construction on ground floor, causing dust. Stairs going up are very dirty Big room and comfortable beds, but limited amenities. No iron in room, we had to ask for one. Hot water in shower takes long to heat up on main floor. Very basic air conditioning, and No fan in washroom. No front desk or service staff available in building. The price is not reflected in quality. We could have paid a bit more and gotten a much better hotel.

It was ok, but we stay for five days and no towels for 5 days, I called and we get towels the day after.

Clean room with bathroom. Close to attractions

Hotel is very quaint but perfect location. Was perfect for our family. The family Rooms have what you need with two queen beds and small washroom with shower. All was comfortable. We also had adequate shampoo and body wash AND had a hair dryer (many others complained there was no hairdryer but our room came with one). Very walkable to both old Quebec and the less historic district. Very safe and easy self serve check in system. Does not come with daily hotel service and no elevator but we knew that before booking and it was not a problem for us. Would highly recommend.

The inside of the building, especially the walk-up was not clean. The hotel has no service desk or anyone available to help; it’s all virtual so we had no opportunity to leave our bags there before check in or after check out. The room didn’t have any amenities; no hair drier, conditioner, toothpaste, hangers or place to hang up clothes and jackets. Not worth $200 in my opinion.

Support services are very slow and no one is on site. We had issues with the key pad upon arrival. It took 2 hours and the manager finally getting involved to get in our room…in the middle of the night. We then had issues with losing power in the bathroom and all but one plug in the room. It took two days for them to move us to a working room. Otherwise it was a perfect location, very clean, and quiet.

Place was clean and in a great location for walking. Just wish they updated their photo. It is under construction on the first floor. Only 2 towels for a 3 night stay. Other than that no issues

This property is very close to everything happening in Old Quebec. Not a property if u cannot do lots of stairs. Unfortunately we had electricity problems & made for a lot of inconvenience & frustration although when we finally reached the manager he was great

Location is great! I stayed with my sister for a night and we appreciated the fact that we were able to walk around the area without using a car. Hotel is very clean, and room is a decent size. However, i found the price ver high, as the TV was not working and the was no elevator in the hotel. I have back pain ( broke my tail bone) and was so challenging for me to walk the stairs to the the 2nd floor. My poor sister had to carry all the languages herself.