The hotel is only about few minutes walk from the Bus Terminal. They provided free transfer to/from Happo-One. Breakfast and dinner were pretty good. We enjoyed the open onsen very much. The staff was friendly and really helpful. We needed to buy a new goggles and they found 2 shops for us. The largest one was 30 minutes walk from the hotel and they offered to drive us there. Definitely would come back next time!

So friendly and welcoming

nice and friendly staff

Exceptional service!! Feel like home. Love all the staff. Convenient location to Happo. Definitely will recommend others.

Bergtour Marukita is a basic simple no-frills hotel but the location and service made up for it. The front desk lady Kaori-san is so friendly and caring, mothering you. They ask you what time you want breakfast and dinner (if you choose to dine in, it is yakitori) and have everything ready when you come down. They are one of the hotels that have onsens (indoor and outdoor) which is absolutely wonderful after a day of skiing. You can store all your ski equipment downstairs and they have slippers for every section so as to keep the floors clean. Great value for money, we would come back again but would ask for a western instead of Japanese room as sleeping on tatamis was not ideal.

Bergtour Marukita is a basic simple no-frills hotel but the location and service made up for it. The front desk lady Kaori-san is so friendly and caring, mothering you. They ask you what time you want breakfast and dinner (if you choose to dine in, it is yakitori) and have everything ready when you come down. They are one of the hotels that have onsens (indoor and outdoor) which is absolutely wonderful after a day of skiing. You can store all your ski equipment downstairs and they have slippers for every section so as to keep the floors clean. Great value for money, we would come back again but would ask for a western instead of Japanese room as sleeping on tatamis was not ideal.

The best place I stayed in Hakuba. The staff are incredibly friendly and go out of their way to make sure you feel at home.

The best place I stayed in Hakuba. The staff are incredibly friendly and go out of their way to make sure you feel at home.

Fabulous ryokan: wonderful dinner in the hotel, lovely Onsen and most hospitable staff

Fabulous ryokan: wonderful dinner in the hotel, lovely Onsen and most hospitable staff

This was a great hotel to stay in. Thanks for the booking it was great really great

We had an awesome time! The staff was so friendly!

First of all, Kaori, the owner happens to be one of the most Nicest and Sincerest person I have ever met that is running a hotel. The service happens to be one of the best I have ever had, especially since they are so personable with you. We took the morning breakfast option and every morning the food was outstanding. I have never been to a place where I felt at home. One of us was sick and needed a ride to the local market and again, they assisted. I have traveled many places in the world but I have to say this place is my top 2 place to stay. Japanese style rooms that has Futon beds. What was amazing was that they have their own onsen in the hotel. Ample of towels and robest always ready in the lobby, A locker room to put your snowboard/ski stuff with heaters. You can also arrange in house Massage but their are many places near by as well. About 15 minute walk to the Happa-one Gondola but a shuttle near by can take you their in 10. The Happo Bus terminal that can take to you to Nagano Station (Main Bus/Train Hub) is within 10 minute walk, as well. I would grade this place a 15 out of 1 to 10. I would highly recommend, especially for the price you get.. Kaori, Murayama, and the whole staff of Marukita, Thank you much for the amazing experience!

The staff were very friendly and nice. They gave us great restaurant recommendations when we asked and helped with reserving a table. The breakfasts were awesome with many small courses that varied from day to day. Walk to the gondolla will keep you fit as it is a good 10 mins. There is a shuttle bus but we didn't use it as we are impatient by nature.

The good:- The staff really makes you feel at home. Excellent service and attention. They try to do everything they can to make your stay comfortable. - The onsen is amazing! The hotel has a public bath, an inside onsen, an outside onsen and a sauna, all of which were amazing.- The breakfast's price is reasonable and the breakfast itself is very good and satisfying.Things to improve:- The building itself is kinda old and could use some maintenance- The staff didn't know much about ski shuttles, but they did their best to find information for us

The good: - The staff really makes you feel at home. Excellent service and attention. They try to do everything they can to make your stay comfortable. - The onsen is amazing! The hotel has a public bath, an inside onsen, an outside onsen and a sauna, all of which were amazing. - The breakfast's price is reasonable and the breakfast itself is very good and satisfying. Things to improve: - The building itself is kinda old and could use some maintenance - The staff didn't know much about ski shuttles, but they did their best to find information for us

The front lady staff was so welcoming as if the hotel were her home. She made us feel so welcomed and tried to offer help whenever we saw her despite some communication barriers. Treated us as if we were her kids and made every minute worth it.

The front lady staff was so welcoming as if the hotel were her home. She made us feel so welcomed and tried to offer help whenever we saw her despite some communication barriers. Treated us as if we were her kids and made every minute worth it.

There is better value places in hakuba. Great onsen.

There is better value places in hakuba.Great onsen.

Friendly and very flexible staff and comfortable stay, thank you

Friendly and very flexible staff and comfortable stay, thank you

We really enjoyed our stay thanks to the friendly and helpful staff at Bergtour! The onsen facilities was great too!

We really enjoyed our stay thanks to the friendly and helpful staff at Bergtour! The onsen facilities was great too!

The hotel was very nice, outdoor onsen, clean, and convenient location. The best part however was the owner and her team. They reqlly care about their guests and in the end they felt like friends.

The host was very nice n helpful. My brother couldn’t come in the first day. They kindly return one person price on he first day. Also, everything was good and clean. We do enjoy staying in there.

Loved our stay. The owner and staff were so warm, friendly and fantastic and we felt at home. Great location. We will be back.

Loved our stay. The owner and staff were so warm, friendly and fantastic and we felt at home. Great location. We will be back.

The location is great. It is a 5 minute walk from the Happo Bus Terminal, so you can take the many shuttle buses at the terminal to get to different Hakuba resorts. Happo One is a 20 minute walk or a 5 minute bus ride away. The Tatami room is a bit small but pretty clean and well-maintained. The staff is very friendly and helpful. They speak limited English, but can make themselves understood with the help of visual aids (time tables, maps, translated brochures etc). The hotel has its own little Onsen, which even has an outdoor pool. It is pretty small, but feels very cosy and was almost always empty when we were there. I like the convenience of it. Breakfast is tasty, but portions are a bit small. Because they have a small restaurant, you need to reserve your breakfast time slot in advance. Not sure if it is customary, but they charge 500 Yen for housekeeping everyday. You can opt out though.

Fantastic. Very friendly and helpful staff. Will definitely stay again when in the area.

Fantastic. Very friendly and helpful staff. Will definitely stay again when in the area.

I traveled with a group of four that stayed here in March 2017. This was my 6th trip to Hakuba and the 5th hotel I stayed in and I can honestly say I will always stay at the Bergtour whenever I'm in Hakuba again. Whilst not the newest hotel it offers everything you want in terms of onsen, boot room facilities, dry room and access to bus centre and local bars and restaurants. It had good access to busses to the ski fields of Happo One, Goryu and Hakuba 47 and a 200m walk took you to the major bus centre with access with all the other resorts. My main praise is for the staff themselves, although their English wasn't amazing they made every possible assitance they could. A member of our group broke a couple of ribs on his second day skiing (during a 9 day stay). The staff were nothing but amazing in terms of contacting the hospital for us, helping us get to and from the hospital (which was 40km away) and then when he was discharged from hospital they also drove him to the local clinic for a check up and sat there waiting for him whilst he saw the doctor. On our departure without request they also presented him with a refund for the two nights that he was in hospital. Every time a guest left you could see one or two staff go out the front and wave them goodbye and chase them 10m down the street whilst saying goodbye. There may be hotels with a higher Star Rating in Hakuba but the Bergtour Marukita is a great option.