check in staff was creepy no ac in mid summer weeds going crazy outside the place no where to sit and visit, no decent lobby, ski storage room stunk

We were quite disappointed by our stay at Always Niseko given the premium we paid for a tiny room without any space for our suitcases. There was housekeeping 1 time during our 8 night stay. Reception staff not overly service minded or happy. Restaurant was only open for breakfast so no place to have a drink in the evening. We would just have expected a bit more given how much we paid to stay here over the NYE period. Breakfast served between 6.30-9.30am and the breakfast staff were lovely.

Overall, a pleasant experience. My main complaint relates to the cleaning service, which was not thorough at all. For example, dead winter bugs in plain sight were not removed during my 10-day stay.

Staff was very friendly, check in was easy, they had an English speaking staff which made it extra easy. The rooms are big and clean. Bathrooms are a bit small. The beds are hard. The location was nice. Staff gave this place bonus points, as they were very friendly.

The stay was excellent. The rooms were quite large and had a very homely feel to them. When checking in the staff were very helpful and explained everything well. Plus the restaurant was quite good too.

The stay was excellent. The rooms were quite large and had a very homely feel to them. When checking in the staff were very helpful and explained everything well. Plus the restaurant was quite good too.

Excellent breakfast especially Japanese breakfast menu.

Excellent breakfast especially Japanese breakfast menu.

Hotel and staff are amazing! I highly recommend staying here.

Little bit out of the way but they run shuttle buses every 30mins which can get full to the lifts. The buses also run until 9pm. Breakfast is good and dinner was good (breaded oysters and ramen) Rooms are a good size with enough storage Reception was friendly and helpful Clean rooms

Little bit out of the way but they run shuttle buses every 30mins which can get full to the lifts. The buses also run until 9pm. Breakfast is good and dinner was good (breaded oysters and ramen) Rooms are a good size with enough storageReception was friendly and helpfulClean rooms

Provide free shuttle bus service to Hirafu Welcome Center. Nice breakfast.

the room was good value, clean and decent location. shuttle service definitely a great help. internet connection was spotty though

酒店位置不太好，房間設施少，價格亦不便宜。另外在沒有任何證據下酒店職員斷定客人在房間抽煙而罰款（本人並沒有在房間抽煙），而罰款電郵名字也不是本人，查詢後仍不獲退款，懷疑濫收罰款，所以不會光顧此黑店，亦建議其他遊客也盡量不要到此酒店入住 Hotel location is not very good, room facilities are less but the price is not cheap. In addition, without any evidence, the hotel staff concluded that I smoked in the room and was fined (I swear I did not smoke in the room). Strangely, the name of the fine email is not me. After enquiry, they still did not willing to refund the money to me. It’s robbery there. Tourists are advised not to stay at this hotel as far as possible

Staff are from all over the world so communication is not an issue here at all. Very helpful and cheerful at all time. Breakfast is good with Asian and western choices. Shuttle bus runs every 30 mins and that is a big plus. I would totally recommend this hotel for its price and value!!

Half eaten sandwiches and used bedsheets found on the shelves by previous guest.

Half eaten sandwiches and used bedsheets found on the shelves by previous guest.

Rooms are clean and staff are friendly, but the rooms are a bit small. Also, the cafe used to open for dinner but is now closed. It would be good if the cafe can be re-opened for dinner or at least for drinks so that friends can gather for chit-chat after skiing.

Excellent stay,. Staff are great and free shuttle to the resort

Nice and cozy place

I like everything except the distance to Hirafu town. But with the amount of free shuttle buses, that's hardly a problem!

Very convenient, perfect for snow adventure in Niseko.

Budget friendly hotel just on the outskirts of the busy ski town Grand Hirafu. Rooms are incredibly small and amenities are basic. But you get what you paid for. Clean and safe. Free shuttles take you into town and to the ski lifts. Staff is friendly and speak English, as most employees are Australian( I think). From desk gave us late check out as we waited for our bus to take us to the train station. Overall, good value and great experience staying in this ski area.

Budget friendly hotel just on the outskirts of the busy ski town Grand Hirafu. Rooms are incredibly small and amenities are basic. But you get what you paid for. Clean and safe. Free shuttles take you into town and to the ski lifts. Staff is friendly and speak English, as most employees are Australian( I think). From desk gave us late check out as we waited for our bus to take us to the train station. Overall, good value and great experience staying in this ski area.

Nice place with English -speaking staff. Shuttle bus comes every half hour which is very convenient to get to the slopes. Food at hotel was alright but there are plenty more options in Hirafu itself. Minor hiccups with cleaners not changing towels on some days but we asked for new ones from reception.

Nice place with English -speaking staff. Shuttle bus comes every half hour which is very convenient to get to the slopes. Food at hotel was alright but there are plenty more options in Hirafu itself. Minor hiccups with cleaners not changing towels on some days but we asked for new ones from reception.

Friendly staff helped us to organise our first ski lesson and they were so helpful to provide asssitance. Love the breakfast in the morning as well. They got a range of Asian and western food. Room and toilet are very clean with spacious bed. My friends and I really enjoyed our stay. Highly recommended!

Always Niseko gives affordable accommodation for travelers in the Grand Hirafu area. It is not a ski in ski out hotel, yet it’s free shuttle service which runs every half an hour will get you to all the major ski spots and restaurants in the area. The breakfast is decent and the staff are all very helpful. Our suite is clean and spacious for the four of us and there is Netflix so you will be entertained at night if you do not want to go out after a day of skiing. Will definitely come back again!

Nice clean hotel with a regular shuttle to Hirafu lifts and town centre. Pretty good for the price. Included breakfast was reasonable. Restaurant downstairs was a bit pricey for other meals and drinks, but similar to most of the local competition. There are some great ramen restaurants in town if you are looking for a cheap feed though. Rooms are pretty small, but perfectly adequate if you intend to spend most of your time on the slopes. The netflix option on the TV was a great idea. We enjoyed watching a show on the nights we felt like staying in.

It was amazing! The staffs are from different countries and the Hotel is multilingual. We didn’t had a hard time talking to them. On top of that, it was the cheapest when I looked for a hotel in Niseko during winter/ski season. It was a value for money. You’ll get more than what you paid for.

Excellent service - staff went above and beyond to help and make us feel welcome.Hotel was comfy and shuttle service was reliable and well run. Only criticism is room had an interconnecting door with very little sound proofing so could here every sound/conversation from our neighbours room and vice versa

Excellent service - staff went above and beyond to help and make us feel welcome. Hotel was comfy and shuttle service was reliable and well run. Only criticism is room had an interconnecting door with very little sound proofing so could here every sound/conversation from our neighbours room and vice versa