Staff wouldn’t accommodate when i needed to downgrade my room for business expenses purposes. Good location. Lovely view from the breakfast restaurant. Super nice that they lend out umbrellas. Nice redo on an old soviet building, ALL staff need to be more customer oriented. Cleaning staff were great. Surprisingly the Robert Cavalli Shampoo/conditioner/soap was especially top notch.

Very cosy hotel with lots of spirit! So different from chain hotels that just look so similar to each other. This hotel has lots of charm! Comfortable rooms, attentive staff, good food, great location!

Just great hotel in Yerevan

Great location, friendly staff, walkable area…

The best area. Very friendly staff. I will be back four sure! 24/7 lobby bar…great!

I stayed at this hotel years ago and I can see the difference service was much better food was much better hotel stuff was more attentive when gave us a room I told them it’s very small specially bathroom and they told they will inform management and will get back to me which never happened. Next time will stay somewhere else for sure.

Great stay!

Very good hotel and location!

Great location, friendly staff, very professional and helpful front desk, and great breakfast. it has beautiful lobby with 24hr bar with music in the evenings.

Rooms are spacious, but bathrooms are outdated. When entering the room, the windows were left open which allowed many flying bugs to enter the room. This was unpleasant. However, staff was very friendly and the location is unbeatable.

Property is located in heart of downtown by the square. Very friendly staff and helpful. Highly recommend.

EVERYTHING

EXCELLENT

Nothing special very Outdated . But people were extremely nice. first night they put me in a room looking like a storage outlooking to a dumpster. That room was an insult. Breakfast was below the basics, mattress and pillows were not comfortable ,the whole Hotel smells like a department store with strong cheap air freshener . My new room was better but not good had broken shower door and some other stuff I took pictures The main hall by the piano had very dirty carpets. Great Location though would not recommend, for the price I paid there are many other better Hotels around Only reason I gave 2 stars because there were very nice and helpful people working in that hotel (except Giane)otherwise I would give it a one star

Great location, great service, great breakfast, excellent money for value ratio.

Location

It was perfect

It was a great experience. very friendly and knowledgeable staff. Very clean and safe

At check-out I was charged for the morning coffee that I drank during breakfast even though breakfast was included in the room rent. This was a big surprise and something I have never experienced before. Please give coffee for free if guests have payed 15 USD for their breakfast. Otherwise the hotel was OK but too expensive and far from "luxury".

The location is excellent and the staff is very polite and discreet.

I love the grand hotel. Wouldn't hesitate to stay again.

La opcion de upgrade no existe, me dieron una hsbitacion justo en la escaleras en el piso 5 donde todas las personas pasan para la alberca.

Loved this hotel, very comfortable rooms, staff super friendly, perfect location. Would definitely return.

Excellent

Great quality facilities, excellent location, many free amenities (bottled water, chocolate covered apricots, photocopying, etc)

Very good

Wonderful property. Great area. Extremely nice staff. Great rooms

Nice staff!

Located in a central of downtown easy access to all restaurants and pub’s very clean and friendly staff I recommend this hotel for everyone

Located in a central of downtown easy access to all restaurants and pub’s very clean and friendly staff I recommend this hotel for everyone

Location was excellent, hotel staff very professional, rooms clean and super comfortable. Could not have been happier Thank you Yerevan Grand

Location was excellent, hotel staff very professional, rooms clean and super comfortable. Could not have been happier Thank you Yerevan Grand