Good hotel but I think is to crowdy

hotel located right on the seafront, which had multiple pools, but the beach was quite far away. Unfortunately, our experience was less than ideal in several aspects. Firstly, the reception staff were extremely unfriendly. Their responses were very curt and dry, leaving no room for any discussion or attempts to resolve issues. While not all the staff were like this, the majority left a negative impression. Additionally, the food in the main restaurants was quite disappointing. It felt as though the chefs were either not skilled or not attentive to the quality of the meals, resulting in tasteless dishes. Overall, while the hotel has great facilities and a beautiful location, the unfriendly service and poor food quality were significant drawbacks to our stay.

Excellent resort. I would recommend to family and friends

They front desk personnel didn’t want to give us the room because we didn’t put the 1 year old on the reservation and they said they can not modify the reservation until we had a long argument with them

Very big hotel by the far end of Sunny Beach. Everything was good, the location, food and facilities. The swimming pools are superb, very big and very clean. No problem with towels reserving recliners, but it was towards the end of the season.

We very much enjoyed our stay as both the grounds as the room were very nice. The staff was really great, we had the feeling the hotel was well managed and the staff worked here with pleasure and generally had a smile on their face. Also the reception was very pleasant and effective. All by all it was a very nice holiday!

Hotel was amazing cannot fault at all. Room very spacious and clean. Food was lovely but mostly the same each night. Tried the Mediterranean which was fabulous food was lovely. Pools were amazing, pool bar was perfect most of the staff where quite friendly but lots of young adults behind bars that can’t really understand you. The only fault was the lifts were a nightmare especially having a young son in a wheelchair and then people staying at the hotel were very rude and had no manners…luckily more English families were arriving and they seemed a lot friendlier my

By Bulgarian standards the resort was very large and the land around it allowed you to take a walk. The only similar property in this country would be the Melia Hermitage in Varna.