We enjoyed our stay. The hotel room was spacious, clean and well accommodated. The support from on site was wonderful; very friendly and helpful. She definitely made us feel welcome.

Brilliant location , fantastic rooms, lovely friendly staff

We stayed 1 night here for our trip to Ghent, myself and my two adult sons. The two rooms are very spacious and well appointed. The location is great, in a neighborhood with good restaurants and shops, but an easy walk to the square/tourist areas. We enjoyed the downstairs "honor bar", very convenient. Only a few call outs, the communication pre-check in could have been better. We were waiting the day of to learn of the check in instructions which were finally relayed in the afternoon over What's App. An email or text a few days prior would have been better. We had to store our luggage elsewhere while waiting to hear and I was actually getting concerned that I might have to rebook another option. Also, as other reviews have noted, there's no elevator so if you have heavy suitcases and are on the 4th floor, it's up to you to carry. Would stay there again for sure.