It was a terrible experience. It smelled, our bathroom was full of black mold and the kitchenette was so gross would not even make coffee. Our air conditioning was turned off during the day making it uncomfortable after being out all day. Would never suggest this place

The staff was very friendly. The location is excellent. The bathroom on the third floor needs improvement.

It’s dingy and not the cleanest; we didn’t feel comfortable walking around on our bare feet. They put the extra toilet paper on the floor where people walked (with no wrapping), which wasn’t hygienic. There is only one plug socket to share with your roommates. The bathroom doesn’t dry out/air out properly, so there’s always a musty smell. But the bed itself feels clean. You basically get the bare minimum. Also the building security is questionable in the sense that even if there was a lock, the window beside the front door handle was left open so I was able to reach in through the window and unlock the door without using the key. However each individual room also has a lock, so that provides a bit more security. With that said, the location can’t be beat—just steps away from the Main Street of Old Town. It made our trip to Dubrovnik so smooth and convenient. Also one of the workers, an old Croatian lady, was extremely kind and hospitable despite her limited English. She let us have extra towels for the beach. It felt like we had a host family in Croatia, which was nice.

Check in was very easy and smooth with the instructions provided. Fair warning - lots of stairs tho. The location was excellent and very convenient to everything in the Old Town. If you need consistent wifi, this is not the place for you. I was on the third floor and the wifi was very intermittent. I could never stream a 30 min episode on Netflix without the wifi cutting off multiple times. Luckily I had shows already downloaded.

I booked and paid the hotel but when I checked in, there was no room for me because the apartment owner gave my room to another guest prior to my arrival. The apartment owner overbooked the rooms and when I showed my reservation to her, she was extremely rude to me. The way she dealt with me and the situation was very unprofessional and cannot be accepted. She literally asked me to leave and pushed me out of the property at 11:30 pm without even apologising for her mistake on overbooking her apartment. She was talking in Croatian without much understanding of English so it was very difficult to communicate with her. When I was out on the street speaking to hotels.com to raise the issue, she dared to come out to ask me to leave even though I was in the public road. The whole experience is the worst ever experience I have had via hotels.com. The process to get my money back is cumbersome and complicated so please be aware.

Place is in the heart of Dubrovnik, you can not get nothing else better!!!! BEST LOCATION.