Beautiful property and rooms. Exceptionally clean. Would have been good to have tea and coffee making facilities in the room.

Perfectly located within walking distance of Veuve Clicquot, Pommery, and downtown Reims, this establishment offers an enchanting setting that feels like a dream come true. The attentive staff, renowned for their politeness and profound knowledge of the region's history, go above and beyond to ensure an unforgettable experience.

It is a beautiful property, but keep in mind the kind of people who will be staying in a place that costs usually $700-1100 a night: pretentious and less pleasant. The culture may not be what you have in mind. Also, we paid $100 for a club sandwich and two glasses of Champagne at their bar when we wanted a light snack. It was gorgeous but there is not much to do in the hotel. In addition, when booking, be sure to note that you are in the main hotel, not cottage. It costs the exact same and you feel like a third class citizen who is not good enough to stay in main hotel. They werent responsible for this issue, but when you are booking, just double check. Also, and perhaps this is an issue all over France, but is hard to get the front desk to help with things like reservations. Ultimately, they helped, which I am thankful for, but they were unwilling to call Veuve for us because “they had not made the booking.” So if i have any advice, have them make all your booking so they can then feel responsible to help you with them. All this said, there is a lovely older woman with a short bob cut that was kind to us all the way through. Merci to her.

Les Crayeres is a beautiful property. Elegant and luxurious without being too stuffy. The entire team is very friendly, attentive and accommodating. The concierge team were very responsive and were able to book most of our requests. It isn’t inexpensive; you get what you pay for. We are at Le Jardin and had a lovely meal. We at at Le Parc which was a different story. I’ll message the restaurant to explain in more detail but we were less than pleased. It was the one hiccup in an otherwise wonderful stay.

Stay was great. Food was exceptional. Service was poor. I expected better service in such a highly rated restaurant. Staff seemed overworked with little attention to detail. For example we asked for tea after dinner, they showed us the options and then placed the tea bags on the table and brought us hot water to infuse the tea ourselves. Waiting for service took long. We waited 30 mins from the time we were done to when we received our bill.

Great service. Friendly staff.

Fantastic Hotel..highly recommend

Great hotel

The staff are exceptional and the grounds beautiful

Fabulous stay, old school service and style. A mini Paris Ritz in Reims

Amazing stay at Les Crayeres. Very welcoming staff on arrival and throughout our stay. Our room in the chateau was clean and extremely comfortable. Dinner at Le Parc , the 2 Michelin star restaurant on the property was truly an innovative and exceptional experience . Restaurant staff were very professional and accomodating. Overall a memorable stay to celebrate a milestone birthday.

Exquisite in every respect. Breakfast very close to a religious experience!

Stayed as part of our honeymoon and our experience was fantastic. Exceptional service and attention to detail. Thank you for an amazing time.

Absolutely phenomenal stay. The castle is beautiful, the grounds are beautiful, the rooms are beautiful and the service is exceptional (attentive but not over the top) 100% would recommend

Wonderful people with a beautiful property. The in house restaurant, Le Parc, was delicious.

This is a tremendous property. Magnificent grounds, beautiful and large rooms, terrific dining room and bar. Over everything is the Managing Director Arnaud Valary, who personally ensures that everyone is taken care of. One of the greatest hotels we have ever experienced.

This is truly a one-of-a-kind property. Staff, rooms and dining are all 5 stars.

This is truly a one-of-a-kind property. Staff, rooms and dining are all 5 stars.

Great staff and hotel

Incrivel o local, super recomendo

Took the train straight from CDG airport in Paris and got off at the Reims Maison Blanche stop. Don’t do this. Better to get off at Champagne Ardenne stop because there is an actual station there. Called the hotel and they came and picked us up. After checking in we were served a glass of Champagne with some finger foods. A great start. Hotel is filled with history as it is former private home of the Pommery family. Room was very nice, only complaint was that it was too warm in our room and the only way to cool down was to open the windows. Dinner at La Parc restaurant was excellent although pricey. What they don’t tell you and we had to ask (several times) is if you are a guest of the hotel they do not bring a check to your table. Service is outstanding. If you are coming to Reims, this is the place to stay.

Beautiful hotel, with very welcoming staff. Great location for visiting the champagne houses. Le Parc is outstanding and well worth a visit

Beautiful hotel, with very welcoming staff. Great location for visiting the champagne houses. Le Parc is outstanding and well worth a visit

This an amazing property in the heart of Champagne. You can not go wrong staying at this luxury hotel!

Beautiful hotel in garden grounds close to the centre of Reims.

Perfect hotel. Perfect restaurants and bar.

The castle-turned-hotel was breathtaking, with photos not doing it justice. We stayed in one of the cottages, which was quieter and probably better for other guests as we had a 2-yr-old with us. The two restaurants in the hotel (one a formal 2-star and the other a bit more casual but still multi-course and fabulous) were probably the best we tried in Champagne. Just an exquisite property.

The castle-turned-hotel was breathtaking, with photos not doing it justice. We stayed in one of the cottages, which was quieter and probably better for other guests as we had a 2-yr-old with us. The two restaurants in the hotel (one a formal 2-star and the other a bit more casual but still multi-course and fabulous) were probably the best we tried in Champagne. Just an exquisite property.

everything is perfect

everything is perfect

What an amazing stay - this an amazing place and the people are in all aspects making your days a joy

It is just marvellous - try it! The level of service is world class! We will come back