Always a great stay. This was my 3rd time staying at this location and we always have a fabulous time. Great walking distance to locations around amazing view from room and great staff!

It was fine for one night. Good location and reasonable price for the few amenities.

The hotel is beautiful and the rooms are very quaint. We loved the shower in the room it was spacious and so comforting. We ordered room service for breakfast as we had to attend a funeral. The food was hot and fresh and delicious. We drive 23 hours from Florida to attend a funeral for my grandmother, upon arriving we were advised that our vehicle was too large for valet parking. No where on the website does it specify that certain SUVs would not be accepted. We specifically choose this hotel because of the Valet parking. The attendants at the front desk did not provide much guidance on places we could park. Being from Florida and driving 13+ hours and arriving at 9pm at night, you would think more assistance would have been given as we are not from Philly and pretty sure this was not the first time this hotel was met with this issue. Lastly, we were awaken at 2am to evacuate the hotel by the fire alarm. We had to walk down 7 flights of steps and my other party had to go down 13 flights of steps with a toddler in the middle of the night. As all the hotel guests gathered outside there were fire trucks and firemen with axes coming in and out the building. Not one Hyatt personel offered any information or ETA. Once the alarm went off we proceeded back to our rooms again with no guidance from any of the Hyatt management or staff. We later discovered from overhearing a housekeeper speaking that there was a flood on the 4th floor. This was not a reason to evacuate the ENTIRE hotel

Great location, comfortable bed, friendly staff and great view this was my second time staying at this location and will definitely be staying again

Great customer service!

Great place to stay.

Staff was very accommodating and friendly

The sheets aren’t clean. If you hold the sheets up to a light, you’ll see all the dirt collected within the sheets.

Great hotel

Location is perfect, free internet was good and the large flatscreen TV in my room was a nice surprise. 4 stars for cleanliness only because of the stained carpet in my room and lack of hand sanitizer in the wall mounted receptacles on my floor. The lack of a mini bar and room service was surprising, but there were pre-packaged food options and a microwave in the lobby. I would stay here again.

This property was one of the most convenient locations that we could have stayed at. City Centered, locate walk shopping at Nordstrom and Bloomingdales, Even has a tiffany close. The restaurant on the corner of the hotel was one of the best Greek restaurants we've been to. It's a 45-minute stroll to the Rocky stairs which has a museum (which to our surprise had a jazz night), love park and other hotels bars and restaurants. We were in town for a concert, the uber ride was 20 mins away. There is a Cleavers Philly sandwich near which was delicious. Lukes Lobster was around the corner, which is a staple in NYC, so had to stop there. The property is an updated boutique hotel, right in all the correct ways. The room was updated, from the bedding to the size of the television, to the wood floors, separate toilet room. It does have some areas that could have been better thought out, like the closet is the smallest one that could have been put in this room, the shower area doesn't have a door, the window view is horrible, none of these things effected our stay honestly. He saw the comedian Gary Owens who happen to be staying there as well. A great choice and I would stay there again! The staff was polite and very helpful when we had any questions. They had a map printed out of the entire area to help guide you on your tour around town, so helpful!

Highly recommend. Convenient location, clean rooms, comfy bed. Staff was all wonderful.

Great room; great view from corner King, the AC had some kind of timer or something and limited the temp to 65. Not optimal for two women in their 50’s.

pros: service was great. room was clean and very comfortable. cons: only one chair in the room shower curtain let some water splash to the floor

Well kept and professional employees

The second room we ordered as a bit dark with less light. The first one was great. Locatis excellent

My favorite place to Stay in Philly

Great hotel. Comfortable beds. Clean rooms. Great location. Could walk almost anywhere we wanted to go. Excellent gym. Safe. My only complaint was we asked for our room to be cleaned one day and it never was. What we really needed was clean towels and coffee. We returned late at night to a dirty room without any of these amenities. On a positive note, we called the front desk and they apologized profusely and had towels, coffee, coffee cups and bottled water to our room in less than 2 minutes. We would stay here again.

No options for parking a standard truck

EXCELLENT ! I only stayed for one night but was impressed with every element of the hotel . Staff was incredibly friendly and helpful with local recommendations, check in, parking and questions . Room was immaculate and location was perfect for walking to shopping , sites and eateries . I had only been there to attend a concert, but plan to return to enjoy the sites after my visit to this hotel !

Need more amenity., need garbage can at sink and shower room

Have the City of Philly clean the streets.

I enjoyed my stay at the Hotel. Except for the sink being dirty (Which was immediately cleaned) I would say it was a great stay. I love the location of the hotel. Lots of local shops and restaurants.

The only problem was tha no door bathroom

Geat location and service

Clean rooms and newly remodeled. Tons of great restaurants and shops around this hotel. Everything is within walking distance.

Friendly staff, clean hotel, centrally located. I would stay here again.

Good hotel in downtown

Nice enough hotel. Parking for the hotel was almost $50 a day, which seemed steep especially when there’s a sign out front for early bird parking at half the cost.

A wonderful stay. Hotel had everything we needed and was modern. Centrally located within walking distance of many sights. Would stay here again.

Best place to stay in the city…I have stayed here over six times and the staff every time solves promptly the issues or requests I have…will come back soon

Beautiful hotel in city center Philly. Nice amenities including a quality hotel gym. My only complaint is the breakfast was incredibly expensive. It was $30 for one person! Also valet parking was around $57 for one night.