Nothing is too much trouble at this hotel, we were a family group travelling with a 2year old in the group & every small detail to accommodate the whole group were met. Every staff member without exception always greeted us with a smile & were always very helpful. The hotel is very clean in all areas. There is a great choice of restaurants & poolside drinks/food. Located directly on the beach is also a huge plus. The hotel grodbs & garden are kept to a pristine standard. All in all there is nothing not to like about this hotel & it is definitely a hotel we would all love to return to. Thank you everyone at Centara Reserve for an amazing holiday.

Amazing hotel with a really great team of staff. Absolutely brilliant service overall. Will definitely come back. Thanks

Overall experience exceeded expectations. Staff extremely helpful, food rooms and position couldn’t fault . Would definitely return and will highly recommend. Thank you for an enjoyable experience.

Excellent perfect

Amazing stay om best resort om koh samui

First, upon arrival to the room, we were greeted to a basket of used feminine pads. The resort apologized with a cheap bottle of wine. We also encountered dirty glasses in our room on multiple days and also at breakfast. And the air conditioning worked sometimes and at other times not. The only positive thing was the staff were very nice and tried hard. I expect the hotel to apologize for the inconvenience so that others potential guests will ignore this review and stay at the resort. But the same old tired apologies I’ve read by theses resorts are just that. More to the point, they’re b.s. And I’m sorry to have to post such a bad review. However, I spent $2500 for four nights at what was supposed to be a 5 star luxury resort. It is not luxurious and they should be ashamed of themselves. If you’re reading this and don’t want to be disappointed, please stay at the Conrad or Six Senses or some other resort.

Two stars only not because of Centara but Expedia. Booked 10 nights and flight was delayed for 24hrs by United Airlines due to crew swap issues resulting to over $1,000 in unplanned layover expenses (One night in Singapore and one night charged at Centara that we didn’t use because of the flight delay). Awful experience with United Airlines…

Other than the check in and check out issues, the stay was perfect. Staff was friendly. The rooms were clean and good amenities overall.

It was a lovely place to stay. Walking distance to amenities.

a huge thank you to the whole team and especially to Sofie who taked care on us and also helped us order a little cake for our little girl's 4-month birthday. Thanks again sofie, you're the best really! From the moment you arrived to the end, all the hotel staff took great care of you and the place was just beautiful and very relaxing. We'll be back again and again. Thanks again!

Firstly the Property is Beautiful. The Staff is AMAZING, Friendly, accommodating etc. We checked in and later discovered that our AC wasn't keeping cool. The hotel had an engineer in the room in 5 Minutes. In the end he never got it working properly, SO they upgraded us to a Beautiful Suite. The first room was great, The Suite, Amazing. Ive never had a better Staff anywhere. "M" checked us in and was just great to work with and then, "Beaut" upgraded us and also was a pleasure to work with. There was nothing that we asked for that wasn't immediately attended too. This place is Paradise with Angels for Staff Members. Thank You For making the final week of our trip the most enjoyable and memorable. We look forward to coming back.

Wonderful hotel, unfortunately our Ocean Reserve room had a a lot of mosquitoes flying in easily via an air duct that was open to the outside, which left us covered in mosquito bites every night. The property and staff are generally amazing.

I cannot fault this hotel we stayed there 7 years ago and were so impressed we returned this year and found that it had been improved even further . a wonderful place to stay and a wonderful location right on the beach. I have no hesitation in recommending this hotel.

It’s always so hard to leave this hotel. Wonderful white sand beach, you can swim out 50 meters and still touch the bottom, modern rooms and facilities. Lovely staff and spa. I look forward to the next visit.

great stay with Centara Reserve, all staffs we met are very nice and helpful, they prepared birthday surprise for my son in room and singing bday song at restaurant. Its Wounderful! Lee

Terrific experience all around. Beautiful beachfront property, two spectacular pools (adult only and family), perfect location on Chaweng Beach (close to the action if you want it, but not too close if you want peace and quiet). Rooms are very nice, modern and clean. Service and staff was top notch. Excellent breakfast buffet, tons of variety and all was very good quality. Highly recommend Centara Reserve, I will stay again if I return to Samui.

Very nice and clean hotel which pays attention to details (such as free water all day long with refills every few minutes even at the pool, water and snacks at the gym etc.), super friendly and helpful staff, spacious room with a beautiful view (we has a Kingbed room Reserve Ocean), modern gym and very good food in its restaurants! Would definitely recommend and come again!

It's beach front hotel, the staff were nice. Food selections are great, love the breakfast. Have free Gin and Whiskey in the room, this is definitely a plus.

Our second stay. Last time we stayed one week, and loved it so much we stayed 2 weeks this time. Really comfortable rooms, lovely big comfy beds. We stayed in the basic garden view room and it was perfectly sufficient for a couple. The gardens are gorgeous, and you can still see the ocean from the balcony. The pools are fantastic, that the food everywhere at the hotel is excellent! and the staff - are all amazing! We will be back again for sure.

I just moved to Kimpton hotel from Centra Reserve. I wanted to have 2 different experience. Centra staffs are over beyond nicer than Kimpton. It is different level. The Kimpton is very dark. They do not offer 5 star service in terms of staff. So if anyone try to compare smile of this country choose Centara vs Kimpton Katalay. I think you will enjoy their hospitality, also the ppl in the front desk - Big (the guy name) he is so nice and all other ladies and pool staffs, restaurant staffs are doing their best. I felt so good and appreciate even I was not happy with noise from the next beach club and had to move to the different room. They are amazing do not hesitate ❤️❤️

They charge for everything even water in the restaurant and nothing was testy breakfast was ok but dinner was so bad

Lovely resort. Well kept. Labourers work hard in sunlight. No fans or water. Despicable treatment of humans. Bad lighting outside. Dead snails everywhere as no one can see where to step. ‘5*’ hotel can’t keep pools open longer than 7pm. Great breakfast. Make sure u get there & finish by 8:30am. After that staff can’t keep up. Mix up orders, forget things. Breakfast timing only until 10:30am. So much for a ‘5*’ hotel. Free minibar. Low quality juices given. Genius who came up with design should be administered to asylum. Stone floors in bedroom but WOOD in bathroom. It’s a walk in shower room. Water has rotted walls & floors. Damp marks everywhere. Strange, disgusting permanent smell even after leaving windows open all day. This isn’t something cleaner can do. Bathrooms need to be completely renovated. Fixtures never clean. In room dining is expensive & mediocre. I ordered kids menu set. Supposed to be 1 main & 1 side. Ordered chicken strips & fries. Got a call from reception saying fries are a main. I wanted to call her stupid. On checkout female staff asked for slippers back! I told her they r used. She said they wash them & give to next guest. Made me open up suitcase. I tried to hide dirty clothes so public & male staff can’t see! ‘5*’ hotel is too poor to allow guests who have paid 1000s to take slippers. Scum. Room also has flip flops. DIRTY. Don’t use unless you want fungus. No guest used theirs.

This property is stunning and the staff went above and beyond. All so friendly and willing to help and get you anything you need. The breakfast was unreal. So many delicious options! I can’t wait to stay at this hotel again one day. Highly recommend!!

Wonderful property right on the ocean with beautiful facilities. New building that is very well kept.

Service was amazing, Hotel is beautiful. Super friendly staff, great for Families. Staff super friendly.

One of the best hotels I have ever been. Great service, attention to detail, fabulous breakfast and very nice rooms and pool area!

The property, staff and beach are all amazing. The staff is insanely attentive and looked after our every need. They have an app that allows you to chat with a virtually concierge who replies instantly and addresses any and every need. The pool staff are all first rate and really make you feel looked after. The resort is super modern and beautiful. The gym is one of the best I’ve seen at a resort and the daily “surprise of the day” delivered to your room, is a super nice touch. All the restaurants looked really nice, but we didn’t eat at any and chose to eat off resort during our stay. Would definitely stay again if back on the island. Highly recommended, can’t go wrong

Wonderful Hotel with awesome Pool, Beach and Spa. Service and People are great. Highly recommend

We had our wedding here and the level of attention and detail by the staff were beyond exceptional and far exceeded our expectations. The staff and level of service truly made our special day memorable and we are glad they were apart of it. Well done!

Great place to stay

Gorgeous property on a beautiful beach. Friendly and attentive staff.

We stayed at another resort as well while we were in Koh Samui (that was more expensive than Centara Reserve) but we missed Centara! Very nice beach and pools, great service, breakfast buffet, fresh rooms, etc... no complaints and would be happy to revisit and recommend.